Confirm booking & access
Don’t assume anything. Lock it in with both parties.
The job’s not really moving until the tradie is booked and access is locked in. It's a small detail — but a critical one. The number one cause of job delays? No one checked if the tenant would be home, or the tradie didn’t have the right keys.
At Tapi, we treat access like a non-negotiable step in the coordination process. You don’t just assign a job and hope for the best — you confirm the booking, check the time works for the tenant, and make sure the tradie knows how to get in.
This step sounds obvious, but skipping it creates a domino effect:
- The tradie no-shows because they couldn’t reach the tenant.
- The tenant complains because no one turned up.
- You waste time rescheduling.
- Everyone loses trust.
A tight access process prevents all of this. Use templates, confirm phone numbers, specify time windows, and clarify where to collect keys or codes. And when in doubt, double-check — five minutes now saves days later.
Great coordinators treat bookings like a handshake: clear, confirmed, and trusted by both sides. That’s how you protect your tradie’s time, respect your tenant’s routine, and keep the job on track.