The Importance of streamlining tenant reporting during the holidays

Over the festive season last year, Tapi’s Tenant Concierge handled over 90% of maintenance requests for 129+ agencies 🎉

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As the festive season approaches, it’s time for a well-deserved break for everyone, including property managers. During this time, there can still be unexpected maintenance issues for renters. That’s why it’s essential to educate your tenants and have a clear process in place to ensure maintenance is reported and urgent issues are addressed during the holidays.

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Here is what Tapi recommends to ensure a smooth and stress-free holiday season for property managers and tenants:

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‍1. Let your tenants know the best way to report maintenance

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Make sure your tenants know where to report maintenance by communicating with them when they come directly to you through these copy-and-paste replies and setting up the perfect out-of-office as per our template here.

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Do you want to send out a bulk email prior to the holidays? The template we recommend you send out can be found here.

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Additionally, we will let your tenants know to report maintenance through the tenant concierge for you. Let us know if you wish to opt out by emailing kristie@tapihq.com.

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2. Update your tenant home page notice board

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The notice board allows you to display a personalised message every time your tenants scan their Tapi QR code within their property. 📱It’s a great way to keep them informed and engaged! Watch this 2-minute video to see how you can update yours.

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For the holiday season we recommend you add a message that explains tenants should still be reporting maintenance directly through the concierge and that urgent maintenance will be dealt with as per your company's processes, which could be that you have one person checking Tapi for new requests daily.

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‍3. Plan for reduced staffing

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There are 2 key steps:

1. Ensure your urgent message for the tenant concierge reflects the holiday process.
2. Be sure anyone working over the holidays has the correct view set up within Tapi to check the inbox of all agents to ensure no urgent maintenance or messages slip through. Watch this video on the recommended set up and view.
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‍4. Make sure your properties all have QR codes linked

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Having the physical QR code within your properties means barrier-free reporting for tenants, as well as access to see updates on previous maintenance and your customised noticeboard.

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Need more QR codes or want to roll out QR codes before the end of the year? 

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Reach out to our amazing Senior Customer Success Manager, Kristie at kristie@tapihq.com to find out how you can receive 50% off your QR code order 🎁

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Here’s to enjoying a well-deserved break 🎄

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