# http://www.tapihq.com llms-full.txt ## Tapi Maintenance Coordination ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The # Simple # Smooth # Smart # Simple # Maintenance Coordination Platform Join thousands of property managers that use Tapi to better manage maintenance for their landlords, tenants, tradies. [Book a Demo](https://www.tapihq.com/en-au/book-a-demo) [Learn More](https://www.tapihq.com/en-au#hqFeaturesSection) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68f9c3668423bad7418a693e_skyline_hero.webp) ## Great homes deserve great care. ### Good for Property, Better for People. Tab 2 Property Managers Feel confident knowing everything's handled - with less stress, more control, and happier teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/property-managers) ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9ae2795fc3b6d428777_Home%20-%20Property%20Managers.avif) Tab 2 Landlords Strengthen landlord relationships through clear updates, timely outcomes, and dependable property care. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/landlords) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9bdaae4ad43b0818bc8_Home%20-%20Landlord.avif) Tab 3 Tenants Make tenants feel heard, valued, and looked after - in every interaction, every repair. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/tenants) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9d0c6b53ac429b231aa_Home%20-%20Tenant.avif) Tab 4 Tradies Empower tradies to do their best work with clear scopes and streamlined jobs. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9e283ef107dfcabebb3_Home%20-%20Tradie.avif) [Book a demo](https://www.tapihq.com/en-au#) Add Tab 1 Content ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecab559e3cbd87cb37bb0_Home%20-%20Property%20Managers.png) Add Tab 2 Content ![Tapi work order screen showing an 'Awaiting confirmation from owner' notice with landlord contact details - keeping landlords updated with clear communication and dependable property care.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecacf68c97541928b13bc_Home%20-%20Landlord.png) Add Tab 3 Content ![Tapi chat assistant guiding a tenant through logging a maintenance issue with friendly, step-by-step questions - making tenants feel heard, valued, and cared for."](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecae877f01155c9ff5952_Home%20-%20Tenant.png) Add Tab 4 Content ![Tapi job screen showing a scheduled concrete repair with clear details, messaging, and easy options to reschedule or mark complete - giving tradies the clarity and tools to do their best work.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecb0d591c9880af1d524d_Home%20-%20Tradie.png) ## Introducing the Tapi Platform [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770882524b8127b587625_DALL%C2%B7E%20Suburban%20Street%20Painting%20Aug%2028.webp) ## Tapi Onboarding Confirmation # Signed. All done! Welcome to Tapi. We're thrilled to have you onboard. Our team will be in touch shortly to organise your onboarding. ## TapiHQ Property Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # You're in charge now. The AI-first maintenance workbench for property management professionals. [Book a demo](https://www.tapihq.com/en-gb/tapihq#) [Watch video](https://www.tapihq.com/en-gb/tapihq#) X PausePlay % buffered00:00 01:11 UnmuteMute Exit fullscreenEnter fullscreen Not a Tapi Story from Tapi on Vimeo ![video thumbnail](https://i.vimeocdn.com/video/2049127314-263db2d73f60d92842ed6f25ce88380c1643901cad091a47e0a065f2adb3b2ad-d?mw=80&q=85) Playing in picture-in-picture More options Like Add to Watch Later Share Play 00:00 01:11 CC/subtitlesSettingsTranscriptPicture-in-PictureFullscreen Show controls QualityAuto SpeedNormal CC/subtitlesOff Play ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c7806_hq_hero-image.png) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ## Take control of every job, every tradie, every moment. With TapiHQ, you're not reacting - you're running the show. Assign, track, and resolve maintenance with precision. No mess, no missed steps, just momentum. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/684f8ad9774fca94d64dbb96_Concierge%20Background.png)![TapiHQ Concierge page supporting tenants with easy repair requests.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdc6c14dede266a30cec4_Job_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68522d786e9103c23dc0d462_Suburban%20Neighborhood%20Creation.avif)![TapiHQ Inbox page showcasing streamlined maintenance communication.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdd1a3008cdec5efb60a1_Inbox_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68536db4a63c889514f82ae3_Product-BG-3.avif)![TapiHQ Bill page highlighting invoice automation and processing.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c95a4bcd364511ca362dab_Invoice_%20Processing%20invoice.svg) Concierge Handle tenant requests faster - with less back and forth and more transparency. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/concierge) Inbox Start every day with a clear, prioritised list of what needs your attention. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/inbox) Bill AI extracts the invoice details. You stay focused on approvals, not admin. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/bill) ## Know whats happening. Act with confidence. For property management leaders ### Lead with clarity Maintain Reduce costs, improve response times, and streamline maintenance with AI-powered workflows. Tab 2 [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/maintain) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 2 Comply From smoke alarms to safety docs, Comply keeps every box ticked and every risk managed. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/comply) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 3 Manage Get the clarity and control you need to run high-performing property management teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/manage) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Tab 4 Service Automate the scheduling of routine maintenance to keep every property clean, compliant, and cared for. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/service) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) [Book a demo](https://www.tapihq.com/en-gb/tapihq#) Add Tab 1 Content ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Add Tab 2 Content ![TapiHQ Comply page ensuring properties meet compliance requirements.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17aae4ad43b07de7b3_TapiHQ%20-%20Comply.avif) Add Tab 3 Content ![TapiHQ Manage page centralising property management workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Add Tab 4 Content ![TapiHQ Service page showing automated task scheduling and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) ## No Switching. Just Syncing. Tapi connects to the systems you trust - integrating right into your workflow. [![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa75eb55f871b54103dd_Reapit%20Logo%201%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa83adedc4c314fd08e9_Reapit%20Logo%202.svg)](https://www.tapihq.com/integrations/reapit-pm)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a2_Palace%20B%201%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7995_Palace%20B%201%202.svg)](https://www.tapihq.com/integrations/mri-palace)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7997_Property%20tree%20logo%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a0_Property%20tree%20logo%202.svg)](https://www.tapihq.com/integrations/propertytree)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a4_Propertyme%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7996_Trust%20System%20Logo%201%201.svg)](https://www.tapihq.com/integrations/propertyme)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac799d_Inspection%20Express%20white.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7999_Inspection%20Express%20Retina%201.png)](https://www.tapihq.com/integrations/inspection-express) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Innovative Property Care ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Hey there, we're Tapi We exist to make property care better for everyone. Maintenance shouldn't be a headache - it should be quick, clear, and fair. Our purpose is to give property managers the tools, owners the confidence, and tenants the experience they deserve. Because every home deserves to be looked after. ![Tapi team at industry events - speaking on stage at the Proptech Awards, networking at a waterfront evening, and celebrating with a group photo in 'We ? Property Managers' shirts at a trade show booth.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ef0bc6e4f0293dcb2e0169_Team%20Hero%20v%203.png) ## Redefining property care Before Tapi, property maintenance was too slow, too messy, and too much of a headache for everyone involved. Property managers spent hours chasing jobs, tenants were left in the dark, and owners had no idea what was happening. So we built Tapi - a platform that makes coordinating property repairs easy, transparent, and stress-free. With AI and smart workflows, we give property managers the tools to act fast, keep everyone in the loop, and get the right job done the first time. We believe that when maintenance is handled well, everyone wins. Tenants feel cared for, owners see the value in their investments, and property managers get their time back to focus on what matters. Today, Tapi powers maintenance for over 450,000 properties across New Zealand and Australia. And we're just getting started-continuing to break down the barriers to great property care, and finding new ways to make maintenance work for everyone. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![Tapi team members delivering a talk to the PMC 2024 crowd in Wellington, New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![Collection of Polaroid images of Tapi Team and customers at PMC 2024 event in New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our team. We're a team who care about the people behind every property. Our crew blends deep expertise in property and smart technology - but we're united by a commitment to making maintenance better. We listen, we adapt, and we keep every decision anchored in what makes life easier for property managers, owners, tenants and tradies. ![Collage of Tapi team moments: a group posing under purple lights, two people chatting with drinks at a party, a team sitting in front of a Tapi Property Maintenance sign, three staff at an event booth, and a large group having dinner together at a restaurant.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a41941ecc9cee981bad386_Group%20342%20(1).avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our values. ### We're process obsessed. We obsess over processes and how they can be made better, internally and externally. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77a508a1dd499da9715f3_Process%20Obsessed.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a287794bc7bbb4ba9d6907_Jason%20Goes%20Boom%20WebP.webp) ### We go above & beyond. We take every opportunity to go the extra mile for our customers and each other. ### We hustle with class. We make moves faster, work smarter and get it done better, while doing it with class. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc4df15b6ab872e02f1f_Proptech%20Awards%202025%201.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc5851ebde00ded96aae_GIF%20to%20WEBP%20Design%20Video%201.png) ### We're relentless to create. We don't just imagine better ways - we invent them. We keep building, improving, and pushing forward, every single day. ### And we have chutzpah. We back ourselves, we're bold in our decisions and we're positively audacious for success. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68d2285093db13ada96739e2_Tattoo%20Wahoo%20Retouch.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Proud of what we've built We don't set out to win awards - but we're honoured when our work gets recognised. From innovation to customer experience, each recognition is a reflection of the people who use Tapi every day and the team who make it better for them. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2498c81f04f01dbf03_about-awards-image-4.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2480ed2749f21ab8f3_about-awards-image-2.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f07fad1a5b2fddaa8cd8_Innovator%20of%20the%20Year%20Maintenance%20Compliance%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2465c04c0528aa74db_about-awards-image-3.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eb7e89a5744b2cd7a445_REIA_seals%20Finalist_Innovator%20of%20the%20Year%20-%20Property%20Management%20Platform%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f1625fa29efc80645df2_Property%20Management%20Maintenance.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f14dd73c072f50864bae_AI%20Empowered%20Solutions.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eaea973359ef99ffb561_Proptech%20Awards%202023_Finalist%20Badge_Property%20_%20Facilities%20Management.png) ## Help us make property care better for everyone We're building a smart, supportive team with a shared purpose. We work hard, enjoy what we do, and back each other every step of the way. If that sounds like you, check out the roles we've got open. [See jobs](https://www.linkedin.com/company/tapihq/) ![Three women wearing black Tapi t-shirts smiling together in front of a brick building.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d903d7810845d92015416_cta-image.avif) ## Smart Maintenance Integrations ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Effortless integrations for smarter maintenance management Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep your maintenance running smoothly. [Book a demo](https://www.tapihq.com/en-nz/integrations#) Discover our integrations. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed2b3641086047d2dfcb_Property%20tree%20logo%201%20white.png)\\ \\ Tapi connects with MRI Property Tree to keep your maintenance moving - with less admin, better visibility, and no double-handling.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/integrations/propertytree) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed6be2cb584363cd5ac8_Propertyme%20white.svg)\\ \\ Tapi integrates with PropertyMe to make your maintenance process faster, clearer, and free from manual rework.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/integrations/propertyme) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ece4f8e0a9f0b2857a4a_Inspection%20Express%20white.svg)\\ \\ Tapi and Inspection Express work together to make post-inspection maintenance effortless. Maintenance items identified during inspections are automatically synced into Tapi - saving you time and cutting down on admin.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/integrations/inspection-express) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ac1ec9c4612d060dc51925_Reapit%20Logo%201%20White.svg)\\ \\ Tapi integrates directly with Reapit PM to give you better visibility, less admin, and a smoother maintenance workflow.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/integrations/reapit-pm) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed09e7afd33db8bfd192_Palace%20B%201%201%20white.svg)\\ \\ Tapi connects with MRI Palace to make maintenance management faster, easier, and more accurate - all without the double-handling.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/integrations/mri-palace) [Want to request an integration? Click here and give us some details!\\ \\ Request Integration\\ \\ ?](https://www.tapihq.com/en-nz/contact?help=integrations) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77b1c9b18e89e3a20d550_City%20Landscape%20Watercolor.webp) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-nz/integrations#) for more information. [Preferences](https://www.tapihq.com/en-nz/integrations#) [Reject](https://www.tapihq.com/en-nz/integrations#) [Accept](https://www.tapihq.com/en-nz/integrations#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-nz/integrations#) [Accept All](https://www.tapihq.com/en-nz/integrations#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Contact TAPI HQ # Contact us Leave us your details and we will be in touch shortly. I am a...Property managerTrade supplierLandlordTenantPartnerHow can we help you?Product enquiryAccount or billingTechnical supportBook a demoPartnership requestJob applicationComplaint or feedbackRequest IntegrationGeneral enquiry Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Join the Waitlist [![](https://cdn.prod.website-files.com/67eb490ebb3ba6a10a1d106a/67eb4c681a5cb052ca3016fc_tapi-logo%201.svg)](https://www.tapihq.com/en-nz) ## Join the waitlist to be amongst the first to experience the future. Form [Skip to form](https://js.hsforms.net/ui-forms-embed-components-app/frame.html?_hsPortalId=46725100&_hsFormId=dbe2f1e3-e163-41a2-871e-f6aebabd4303&_hsIsQa=false&_hsHublet=na1&_hsDisableScriptloader=true&_hsDisableRedirect=true&_hsInstanceId=c42d351e-5f17-484c-9bed-0d85e897cdb9#main) ## Property Maintenance Index ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Australian Property Maintenance Index Benchmark Costs, Gain Insights, and Strengthen Your Pitch. [Get yours](https://www.tapihq.com/en-gb/resources/property-maintenance-index#) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a88_AU%20PMI%20Banner%20Image.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a8f_suburban.avif) ## Elevate Your Maintenance Strategy with Real Market Insights Stop guessing how your maintenance costs stack up. The Property Maintenance Index compiles data from 100,000's of real jobs across plumbing, electrical, appliances, and more. Compare your expenses to industry benchmarks, demonstrate your competitive edge to landlords, and stay proactive with seasonal tips and insights. **What you get:** ? Quickly benchmark costs and identify savings. ? Showcase your value to current and prospective landlords with real data. ? Plan ahead for seasonal issues and reduce unexpected headaches. Download the Property Maintenance Index now and turn guesswork into data-driven success! Size of rent roll0-100 properties101-250 properties251-750 properties751-1,500 properties1,501-2,500 properties2,500+ properties Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Comply: Compliance Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Comply # Compliance, Covered. Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a691fe644b9a232b87d488_Compliance_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5549e38bbefd22b8080_product-bg-5.avif) ![Comply screen for securely sending compliance documentation.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c93475490a4994db4377e8_Compliance%20-%20Send%20with%20confidence.png) Risk-Free Work Orders ### Send with confidence. Track insurance, licences and safety docs - so every supplier meets your legal obligations as a PCBU and automtic follow-ups to tradies before documents expire. ![Compliance feature ensuring properties remain inspection-ready at all times.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b2509dc044b8836a3fc5_Compliance%20-%20Stay%20inspection%20ready..avif) Safer Properties ### Simplify Compliance Management Schedule and store compliance tasks - like smoke alarms, pools and asbestos - in one central place. ![Tapi Comply dashboard keeping compliance records ready for inspection.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b60fa0efb4ad8d94c39c_Compliance%20-%20Be%20ready%20to%20prove%20it..avif) Audit-Ready Proof ### Be ready to prove it Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Efficient Property Management The Tapi Method # The gold standard for property care The Tapi Method is how the best property managers coordinate maintenance at scale: clear, consistent, and fast. It's built on years of learning what works in real life - across hundreds of thousands of jobs. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682fd51801b27b7acf608ee2_method-logo.avif) [Download The Method](https://www.tapihq.com/en-nz/the-method#cta-section) ## The Big Idea ### Why The Method matters, and what makes it different. [Why The Method Wins More Managements\\ \\ 0.1](https://www.tapihq.com/en-nz/the-method/why-the-method-wins-more-managements) [What Great Coordination Looks Like\\ \\ 0.2](https://www.tapihq.com/en-nz/the-method/what-great-coordination-looks-like) [Who The Method Is For\\ \\ 0.3](https://www.tapihq.com/en-nz/the-method/who-the-method-is-for) [How to Use The Method\\ \\ 0.4](https://www.tapihq.com/en-nz/the-method/how-to-use-the-method) [When to Implement The Method\\ \\ 0.5](https://www.tapihq.com/en-nz/the-method/when-to-implement-the-method) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Principles & Practices ### 1.0 Foundations [Know the property\\ \\ 1.1](https://www.tapihq.com/en-nz/the-method/know-the-property) [Standardise everything\\ \\ 1.2](https://www.tapihq.com/en-nz/the-method/standardise-everything) [Map your response levels\\ \\ 1.3](https://www.tapihq.com/en-nz/the-method/map-your-response-levels) [Agree the rules\\ \\ 1.4](https://www.tapihq.com/en-nz/the-method/agree-the-rules) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 2.0 Coordination [Triage before you send\\ \\ 2.1](https://www.tapihq.com/en-nz/the-method/triage-before-you-send) [Prioritise action\\ \\ 2.2](https://www.tapihq.com/en-nz/the-method/prioritise-action) [Match the right tradie\\ \\ 2.3](https://www.tapihq.com/en-nz/the-method/match-the-right-tradie) [Get owner approval fast\\ \\ 2.4](https://www.tapihq.com/en-nz/the-method/get-owner-approval-fast) [Keep everyone in the loop\\ \\ 2.5](https://www.tapihq.com/en-nz/the-method/keep-everyone-in-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 3.0 Execution [Confirm booking & access\\ \\ 3.1](https://www.tapihq.com/en-nz/the-method/confirm-booking-access) [Track until it's done\\ \\ 3.2](https://www.tapihq.com/en-nz/the-method/track-until-its-done) [Handle quotes with speed\\ \\ 3.3](https://www.tapihq.com/en-nz/the-method/handle-quotes-with-speed) [Catch issues early\\ \\ 3.4](https://www.tapihq.com/en-nz/the-method/catch-issues-early) [Close the loop\\ \\ 3.5](https://www.tapihq.com/en-nz/the-method/close-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 4.0 Quality [Measure response and completion times\\ \\ 4.1](https://www.tapihq.com/en-nz/the-method/measure-response-and-completion-times) [Score your tradies\\ \\ 4.2](https://www.tapihq.com/en-nz/the-method/score-your-tradies) [Spot repeat issues\\ \\ 4.3](https://www.tapihq.com/en-nz/the-method/spot-repeat-issues) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 5.0 Mindset [Done > perfect\\ \\ 5.1](https://www.tapihq.com/en-nz/the-method/done-perfect) [Be the calm in the chaos\\ \\ 5.2](https://www.tapihq.com/en-nz/the-method/be-the-calm-in-the-chaos) [It's not just repairs, it's reputation\\ \\ 5.3](https://www.tapihq.com/en-nz/the-method/its-not-just-repairs-its-reputation) [The system wins\\ \\ 5.4](https://www.tapihq.com/en-nz/the-method/the-system-wins) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Download The Method UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad2ec386511f6d9e0592_cta-bg.png) ## Tapi Onboarding Confirmation # Signed. All done! Welcome to Tapi. We're thrilled to have you onboard. Our team will be in touch shortly to organise your onboarding. ## Tapi Onboarding Confirmation # Signed. All done! Welcome to Tapi. We're thrilled to have you onboard. Our team will be in touch shortly to organise your onboarding. ## Tapi Maintenance Coordination ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The # Simple # Smooth # Smart # Simple # Maintenance Coordination Platform Join thousands of property managers that use Tapi to better manage maintenance for their landlords, tenants, tradies. [Book a Demo](https://www.tapihq.com/en-nz/book-a-demo) [Learn More](https://www.tapihq.com/en-nz#hqFeaturesSection) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Great homes deserve great care. ### Good for Property, Better for People. Tab 2 Property Managers Feel confident knowing everything's handled - with less stress, more control, and happier teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/solutions/property-managers) ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9ae2795fc3b6d428777_Home%20-%20Property%20Managers.avif) Tab 2 Landlords Strengthen landlord relationships through clear updates, timely outcomes, and dependable property care. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/solutions/landlords) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9bdaae4ad43b0818bc8_Home%20-%20Landlord.avif) Tab 3 Tenants Make tenants feel heard, valued, and looked after - in every interaction, every repair. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/solutions/tenants) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9d0c6b53ac429b231aa_Home%20-%20Tenant.avif) Tab 4 Tradies Empower tradies to do their best work with clear scopes and streamlined jobs. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9e283ef107dfcabebb3_Home%20-%20Tradie.avif) [Book a demo](https://www.tapihq.com/en-nz#) Add Tab 1 Content ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecab559e3cbd87cb37bb0_Home%20-%20Property%20Managers.png) Add Tab 2 Content ![Tapi work order screen showing an 'Awaiting confirmation from owner' notice with landlord contact details - keeping landlords updated with clear communication and dependable property care.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecacf68c97541928b13bc_Home%20-%20Landlord.png) Add Tab 3 Content ![Tapi chat assistant guiding a tenant through logging a maintenance issue with friendly, step-by-step questions - making tenants feel heard, valued, and cared for."](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecae877f01155c9ff5952_Home%20-%20Tenant.png) Add Tab 4 Content ![Tapi job screen showing a scheduled concrete repair with clear details, messaging, and easy options to reschedule or mark complete - giving tradies the clarity and tools to do their best work.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecb0d591c9880af1d524d_Home%20-%20Tradie.png) ## Introducing the Tapi Platform [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-nz/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770882524b8127b587625_DALL%C2%B7E%20Suburban%20Street%20Painting%20Aug%2028.webp) ## TAPI Property Management 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ionhttps://tapihq.com/en-gb/the-method/its-not-just-repairs-its-reputationhttps://tapihq.com/the-method/keep-everyone-in-the-loophttps://tapihq.com/en-au/the-method/keep-everyone-in-the-loophttps://tapihq.com/en-nz/the-method/keep-everyone-in-the-loophttps://tapihq.com/en-gb/the-method/keep-everyone-in-the-loophttps://tapihq.com/the-method/know-the-propertyhttps://tapihq.com/en-au/the-method/know-the-propertyhttps://tapihq.com/en-nz/the-method/know-the-propertyhttps://tapihq.com/en-gb/the-method/know-the-propertyhttps://tapihq.com/the-method/map-your-response-levelshttps://tapihq.com/en-au/the-method/map-your-response-levelshttps://tapihq.com/en-nz/the-method/map-your-response-levelshttps://tapihq.com/en-gb/the-method/map-your-response-levelshttps://tapihq.com/the-method/match-the-right-tradiehttps://tapihq.com/en-au/the-method/match-the-right-tradiehttps://tapihq.com/en-nz/the-method/match-the-right-tradiehttps://tapihq.com/en-gb/the-method/match-the-right-tradiehttps://tapihq.com/the-method/measure-response-and-completion-timeshttps://tapihq.com/en-au/the-method/measure-response-and-completion-timeshttps://tapihq.com/en-nz/the-method/measure-response-and-completion-timeshttps://tapihq.com/en-gb/the-method/measure-response-and-completion-timeshttps://tapihq.com/the-method/prioritise-actionhttps://tapihq.com/en-au/the-method/prioritise-actionhttps://tapihq.com/en-nz/the-method/prioritise-actionhttps://tapihq.com/en-gb/the-method/prioritise-actionhttps://tapihq.com/the-method/review-feedbackhttps://tapihq.com/the-method/score-your-tradieshttps://tapihq.com/en-au/the-method/score-your-tradieshttps://tapihq.com/en-nz/the-method/score-your-tradieshttps://tapihq.com/en-gb/the-method/score-your-tradieshttps://tapihq.com/the-method/spot-repeat-issueshttps://tapihq.com/en-au/the-method/spot-repeat-issueshttps://tapihq.com/en-nz/the-method/spot-repeat-issueshttps://tapihq.com/en-gb/the-method/spot-repeat-issueshttps://tapihq.com/the-method/standardise-everythinghttps://tapihq.com/en-au/the-method/standardise-everythinghttps://tapihq.com/en-nz/the-method/standardise-everythinghttps://tapihq.com/en-gb/the-method/standardise-everythinghttps://tapihq.com/the-method/the-system-winshttps://tapihq.com/en-au/the-method/the-system-winshttps://tapihq.com/en-nz/the-method/the-system-winshttps://tapihq.com/en-gb/the-method/the-system-winshttps://tapihq.com/the-method/track-until-its-donehttps://tapihq.com/en-au/the-method/track-until-its-donehttps://tapihq.com/en-nz/the-method/track-until-its-donehttps://tapihq.com/en-gb/the-method/track-until-its-donehttps://tapihq.com/the-method/triage-before-you-sendhttps://tapihq.com/en-au/the-method/triage-before-you-sendhttps://tapihq.com/en-nz/the-method/triage-before-you-sendhttps://tapihq.com/en-gb/the-method/triage-before-you-sendhttps://tapihq.com/the-method/what-great-coordination-looks-likehttps://tapihq.com/en-au/the-method/what-great-coordination-looks-likehttps://tapihq.com/en-nz/the-method/what-great-coordination-looks-likehttps://tapihq.com/en-gb/the-method/what-great-coordination-looks-likehttps://tapihq.com/the-method/when-to-implement-the-methodhttps://tapihq.com/en-au/the-method/when-to-implement-the-methodhttps://tapihq.com/en-nz/the-method/when-to-implement-the-methodhttps://tapihq.com/en-gb/the-method/when-to-implement-the-methodhttps://tapihq.com/the-method/who-the-method-is-forhttps://tapihq.com/en-au/the-method/who-the-method-is-forhttps://tapihq.com/en-nz/the-method/who-the-method-is-forhttps://tapihq.com/en-gb/the-method/who-the-method-is-forhttps://tapihq.com/the-method/why-the-method-wins-more-managementshttps://tapihq.com/en-au/the-method/why-the-method-wins-more-managementshttps://tapihq.com/en-nz/the-method/why-the-method-wins-more-managementshttps://tapihq.com/en-gb/the-method/why-the-method-wins-more-managementshttps://tapihq.com/integrations/inspection-expresshttps://tapihq.com/en-au/integrations/inspection-expresshttps://tapihq.com/en-nz/integrations/inspection-expresshttps://tapihq.com/integrations/mri-palacehttps://tapihq.com/en-au/integrations/mri-palacehttps://tapihq.com/en-nz/integrations/mri-palacehttps://tapihq.com/integrations/propertymehttps://tapihq.com/en-au/integrations/propertymehttps://tapihq.com/en-nz/integrations/propertymehttps://tapihq.com/integrations/propertytreehttps://tapihq.com/en-au/integrations/propertytreehttps://tapihq.com/en-nz/integrations/propertytreehttps://tapihq.com/integrations/reapit-pmhttps://tapihq.com/en-au/integrations/reapit-pmhttps://tapihq.com/en-nz/integrations/reapit-pmhttps://tapihq.com/guide/emergency-repair-guidehttps://tapihq.com/en-au/guide/emergency-repair-guidehttps://tapihq.com/en-nz/guide/emergency-repair-guidehttps://tapihq.com/en-gb/guide/emergency-repair-guidehttps://tapihq.com/guide/preventive-maintenance-strategieshttps://tapihq.com/en-au/guide/preventive-maintenance-strategieshttps://tapihq.com/en-nz/guide/preventive-maintenance-strategieshttps://tapihq.com/en-gb/guide/preventive-maintenance-strategieshttps://tapihq.com/guide/property-maintenance-101https://tapihq.com/en-au/guide/property-maintenance-101https://tapihq.com/en-nz/guide/property-maintenance-101https://tapihq.com/en-gb/guide/property-maintenance-101https://tapihq.com/guide/seasonal-maintenance-checklisthttps://tapihq.com/en-au/guide/seasonal-maintenance-checklisthttps://tapihq.com/en-nz/guide/seasonal-maintenance-checklisthttps://tapihq.com/en-gb/guide/seasonal-maintenance-checklisthttps://tapihq.com/guide/tenant-move-in-checklisthttps://tapihq.com/en-au/guide/tenant-move-in-checklisthttps://tapihq.com/en-nz/guide/tenant-move-in-checklisthttps://tapihq.com/en-gb/guide/tenant-move-in-checklist ## Tapi Method Overview The Tapi Method # The gold standard for property care The Tapi Method is how the best property managers coordinate maintenance at scale: clear, consistent, and fast. It's built on years of learning what works in real life - across hundreds of thousands of jobs. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682fd51801b27b7acf608ee2_method-logo.avif) [Download The Method](https://www.tapihq.com/en-gb/the-method#cta-section) ## The Big Idea ### Why The Method matters, and what makes it different. [Why The Method Wins More Managements\\ \\ 0.1](https://www.tapihq.com/en-gb/the-method/why-the-method-wins-more-managements) [What Great Coordination Looks Like\\ \\ 0.2](https://www.tapihq.com/en-gb/the-method/what-great-coordination-looks-like) [Who The Method Is For\\ \\ 0.3](https://www.tapihq.com/en-gb/the-method/who-the-method-is-for) [How to Use The Method\\ \\ 0.4](https://www.tapihq.com/en-gb/the-method/how-to-use-the-method) [When to Implement The Method\\ \\ 0.5](https://www.tapihq.com/en-gb/the-method/when-to-implement-the-method) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Principles & Practices ### 1.0 Foundations [Know the property\\ \\ 1.1](https://www.tapihq.com/en-gb/the-method/know-the-property) [Standardise everything\\ \\ 1.2](https://www.tapihq.com/en-gb/the-method/standardise-everything) [Map your response levels\\ \\ 1.3](https://www.tapihq.com/en-gb/the-method/map-your-response-levels) [Agree the rules\\ \\ 1.4](https://www.tapihq.com/en-gb/the-method/agree-the-rules) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 2.0 Coordination [Triage before you send\\ \\ 2.1](https://www.tapihq.com/en-gb/the-method/triage-before-you-send) [Prioritise action\\ \\ 2.2](https://www.tapihq.com/en-gb/the-method/prioritise-action) [Match the right tradie\\ \\ 2.3](https://www.tapihq.com/en-gb/the-method/match-the-right-tradie) [Get owner approval fast\\ \\ 2.4](https://www.tapihq.com/en-gb/the-method/get-owner-approval-fast) [Keep everyone in the loop\\ \\ 2.5](https://www.tapihq.com/en-gb/the-method/keep-everyone-in-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 3.0 Execution [Confirm booking & access\\ \\ 3.1](https://www.tapihq.com/en-gb/the-method/confirm-booking-access) [Track until it's done\\ \\ 3.2](https://www.tapihq.com/en-gb/the-method/track-until-its-done) [Handle quotes with speed\\ \\ 3.3](https://www.tapihq.com/en-gb/the-method/handle-quotes-with-speed) [Catch issues early\\ \\ 3.4](https://www.tapihq.com/en-gb/the-method/catch-issues-early) [Close the loop\\ \\ 3.5](https://www.tapihq.com/en-gb/the-method/close-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 4.0 Quality [Measure response and completion times\\ \\ 4.1](https://www.tapihq.com/en-gb/the-method/measure-response-and-completion-times) [Score your tradies\\ \\ 4.2](https://www.tapihq.com/en-gb/the-method/score-your-tradies) [Spot repeat issues\\ \\ 4.3](https://www.tapihq.com/en-gb/the-method/spot-repeat-issues) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 5.0 Mindset [Done > perfect\\ \\ 5.1](https://www.tapihq.com/en-gb/the-method/done-perfect) [Be the calm in the chaos\\ \\ 5.2](https://www.tapihq.com/en-gb/the-method/be-the-calm-in-the-chaos) [It's not just repairs, it's reputation\\ \\ 5.3](https://www.tapihq.com/en-gb/the-method/its-not-just-repairs-its-reputation) [The system wins\\ \\ 5.4](https://www.tapihq.com/en-gb/the-method/the-system-wins) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Download The Method UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad2ec386511f6d9e0592_cta-bg.png) ## Efficient Team Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Manage # Lead Confidently. Manage gives you visibility across your team, suppliers, and workflow - so you can make smarter calls, faster. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a69289a9b581d19e35d5e4_Manage_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5547bce555ea0c56bc6_product-bg-7.avif) ![Tapi insights showing blockages in the maintenance process.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b83387614b3e7d394f79_Metrics%20-%20Spot%20the%20blockages.avif) Fewer Bottlenecks ### Spot the blockages Your dashboard shows exactly where jobs are getting stuck - so you can unblock the process and keep repairs moving. ![Metrics dashboard tracking costs to optimise property management spending.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b84d95eb9f99f1a16f92_Metrics%20-%20Optimise%20your%20outgoings..avif) Smarter Spend ### Optimise your outgoings. See where the money's going, spot trends by supplier, and uncover savings opportunities without compromising quality. ![Dashboard coaching property managers with context-driven insights.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ac1190897cc3f251aa4919_Manage%20-%20Coach%20with%20context..png) Better Outcomes ### Coach with context. Track individual and team performance to know who's thriving, who needs support, and where workflows can be improved. ![Manage feature measuring team momentum and job completion speed.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8a8a2835b7879eedab8_Metrics%20-%20Measure%20momentum..avif) Higher Velocity ### Measure momentum. See how many jobs are opened vs closed - so you can gauge team efficiency and keep progress on track. ![Metrics view highlighting areas of slowdown in maintenance workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8d3f5b04a21a3f7daee_Metrics%20-%20Target%20the%20slowdowns..avif) Fewer Overdues ### Target the slowdowns Quickly spot which jobs are lingering too long - so you can step in, reset expectations, and keep things moving. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Comply: Contractor Safety Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Comply # Compliance, Covered. Comply helps you manage contractor safety and property obligations - so you're always audit-ready and in control. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a691fe644b9a232b87d488_Compliance_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5549e38bbefd22b8080_product-bg-5.avif) ![Comply screen for securely sending compliance documentation.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c93475490a4994db4377e8_Compliance%20-%20Send%20with%20confidence.png) Risk-Free Work Orders ### Send with confidence. Track insurance, licences and safety docs - so every contractor meets your legal obligations as a PCBU and automtic follow-ups to contractors before documents expire. ![Compliance feature ensuring properties remain inspection-ready at all times.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b2509dc044b8836a3fc5_Compliance%20-%20Stay%20inspection%20ready..avif) Safer Properties ### Simplify Compliance Management Schedule and store compliance tasks - like smoke alarms, pools and asbestos - in one central place. ![Tapi Comply dashboard keeping compliance records ready for inspection.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b60fa0efb4ad8d94c39c_Compliance%20-%20Be%20ready%20to%20prove%20it..avif) Audit-Ready Proof ### Be ready to prove it Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Tapi Inbox Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Inbox # Your Day, Organised. The Inbox shows you exactly what needs your immediate action, and what requires attention across your portfolio. You know what done looks and feels like. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab56bf1bfb8bfbc5318c7_product-bg-2.avif) ![Tapi Inbox dashboard showing maintenance requests moving through stages with clear status updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a09cdb7f9e00e0b4fd9_Inbox%20-%20Move%20maintenance%20forward..avif) Faster Turnaround ### Move maintenance forward A prioritised list of what needs doing - so you can assign work, approve quotes, and keep jobs moving without bottlenecks. ![Tapi Inbox view showing bills and reminders for timely payments.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a091f37b28674eaa32b_Inbox%20-%20Pay%20on%20time%2C%20every%20time..avif) No more invoice limbo. ### Pay on time, every time. All invoices in one spot - streamline approvals, avoid late fees, and give owners transparency they'll love. ![Inbox screen turning tenant messages into actionable maintenance jobs in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a8fec3fd99367883ece_Inbox%20-%20Turn%20talk%20into%20action..avif) **Clear Communication** ### Every message, captured Centralise tenant, owner, tradie, and internal team messages - retained in the audit trail so nothing gets lost, and every decision is documented. ![Tapi Inbox highlighting items that need immediate attention from property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537b748005855c6a61fe96_Inbox%20-%20Pay%20on%20time%2C%20every%20time%202.avif) **No Job Left Behind** ### Stay in control When a job stalls even after a reminder Tapi flags it for your attention, so you can follow up or delay with ease and keep everything progressing. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Advisor ## Clarity in every call The Advisor gives you the insights to make faster, smarter maintenance decisions. From knowing each property best to benchmarking maintenance costs, decisions are easier with instant AI-powered recommendations. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#advise) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) ## Tapi Maintenance Coordination ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The # Simple # Smooth # Smart # Simple # Maintenance Coordination Platform Join thousands of property managers that use Tapi to better manage maintenance for their landlords, tenants, tradies. [Book a Demo](https://www.tapihq.com/en-au/book-a-demo) [Learn More](https://www.tapihq.com/en-au#hqFeaturesSection) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68f9c3668423bad7418a693e_skyline_hero.webp) ## Great homes deserve great care. ### Good for Property, Better for People. Tab 2 Property Managers Feel confident knowing everything's handled - with less stress, more control, and happier teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/property-managers) ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9ae2795fc3b6d428777_Home%20-%20Property%20Managers.avif) Tab 2 Landlords Strengthen landlord relationships through clear updates, timely outcomes, and dependable property care. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/landlords) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9bdaae4ad43b0818bc8_Home%20-%20Landlord.avif) Tab 3 Tenants Make tenants feel heard, valued, and looked after - in every interaction, every repair. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/tenants) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9d0c6b53ac429b231aa_Home%20-%20Tenant.avif) Tab 4 Tradies Empower tradies to do their best work with clear scopes and streamlined jobs. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9e283ef107dfcabebb3_Home%20-%20Tradie.avif) [Book a demo](https://www.tapihq.com/en-au#) Add Tab 1 Content ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecab559e3cbd87cb37bb0_Home%20-%20Property%20Managers.png) Add Tab 2 Content ![Tapi work order screen showing an 'Awaiting confirmation from owner' notice with landlord contact details - keeping landlords updated with clear communication and dependable property care.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecacf68c97541928b13bc_Home%20-%20Landlord.png) Add Tab 3 Content ![Tapi chat assistant guiding a tenant through logging a maintenance issue with friendly, step-by-step questions - making tenants feel heard, valued, and cared for."](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecae877f01155c9ff5952_Home%20-%20Tenant.png) Add Tab 4 Content ![Tapi job screen showing a scheduled concrete repair with clear details, messaging, and easy options to reschedule or mark complete - giving tradies the clarity and tools to do their best work.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecb0d591c9880af1d524d_Home%20-%20Tradie.png) ## Introducing the Tapi Platform [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770882524b8127b587625_DALL%C2%B7E%20Suburban%20Street%20Painting%20Aug%2028.webp) ## Tapi Blog Insights ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The Tapi Blog [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/690c104341bf5b40884284be_AU%20Mock-up_Tapi%20copy.png)\\ \\ November 12, 2025\\ \\ **Steady costs, smarter planning: what the Q3 PMI tells us about Australian maintenance trends** \\ \\ This quarter, the story's simple: stability is holding - but not without a sting.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/steady-costs-smarter-planning-what-the-q3-pmi-tells-us-about-australian-maintenance-trends) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/654d856259e51126bde73792_Yellow%2C%20left%20aligned.avif)\\ \\ November 10, 2023\\ \\ **Tapi and iProperty Express partner to bridge the maintenance and inspections processes for property managers** \\ \\ Announcing a completely integrated inspection and maintenance experience.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/tapi-and-iproperty-express-partner-to-improve-the-maintenance-process-for-property-managers) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/646151649c8c61be597c3ae4_paul-kapischka-NLbMgDBio4Y-unsplash.avif)\\ \\ May 15, 2023\\ \\ **4 Key Benefits of Regular Property Maintenance** \\ \\ Whether you're a landlord or rental manager, looking after a property can be challenging work. Learn more about the benefits of regular property maintenance for rental properties.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/4-key-benefits-of-regular-property-maintenance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/64547cd494fede04bb2c1ee2_Desktop_%20Claims%20submission%20(Agents)%20(3).avif)\\ \\ May 9, 2023\\ \\ **Announcing Tapi's partnership with digital insurance company, Open** \\ \\ Tapi is partnering with Open to streamline Landlord's Insurance claims for property managers.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/partnership-with-open-insurance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc225366f8a96f42542_6099ea60928c55f5101f486b_gutter%2520(2).jpeg)\\ \\ May 11, 2021\\ \\ **Gutter cleaning is the most important task to complete this autumn.** \\ \\ Gutters can hide potentially costly issues. Use this guide to learn what you need to do to keep your gutters in great shape.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/gutter-cleaning-is-the-most-important-task-to-complete-this-autumn) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc2f2d5ec3ca84ff2e7_607625b3c945945dd580b396_roof.jpeg)\\ \\ April 14, 2021\\ \\ **4 roof maintenance tasks to prevent leaks** \\ \\ Preventative maintenance is crucial to avoid large and costly repairs down the line.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/4-roof-maintenance-tasks-to-prevent-leaks) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc49e4b67a1a4d16a84_602dcc5e62ecfde5488b1ff4_oven.avif)\\ \\ February 19, 2021\\ \\ **The low-value asset write-off threshold has increased to $5,000 in New Zealand, but only until 16 March 2021** \\ \\ Seriously, don't miss the boat on writing-off that new heat pump.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/the-low-value-asset-write-off-threshold-has-increased-to-5-000-in-new-zealand-but-only-until-16-march-2021) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc4a2ecca13b8f773fb_5ffe63f510f300090ceb8156_unnamed.avif)\\ \\ January 11, 2021\\ \\ **Aiming high in 2021** \\ \\ What we have learned from 2020, and how we plan to apply it to 2021.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/the-bar-is-low-but-were-aiming-high) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc33e97412b9c0e4a0e_6005058c22d3701862146c9d_Beach2.jpeg)\\ \\ December 14, 2020\\ \\ **Our AI bot can save your holiday** \\ \\ This smart little bot can save you a world of grief.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/our-ai-bot-can-save-your-holiday) [Next](https://www.tapihq.com/en-au/blog?e79249b2_page=2) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-au/blog#) for more information. [Preferences](https://www.tapihq.com/en-au/blog#) [Reject](https://www.tapihq.com/en-au/blog#) [Accept](https://www.tapihq.com/en-au/blog#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-au/blog#) [Accept All](https://www.tapihq.com/en-au/blog#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Property Journey Canvas # Property Journey Canvas Take a photo of your canvas and upload it for a beautiful report in your brand to send to your prospect or customer. **Tapi Subscribers: we'll also import details from the canvas directly into your account.** Upload Canvas Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Payment Setup Confirmation # You're all set up! Thank you for confirming your payment details. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-au/payment-setup-thank-you#) for more information. [Preferences](https://www.tapihq.com/en-au/payment-setup-thank-you#) [Reject](https://www.tapihq.com/en-au/payment-setup-thank-you#) [Accept](https://www.tapihq.com/en-au/payment-setup-thank-you#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-au/payment-setup-thank-you#) [Accept All](https://www.tapihq.com/en-au/payment-setup-thank-you#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Subscriber Terms Overview # Subscriber Terms 01. **Introduction and registration** **?** 1. You must accept the Agreement before accessing and using the Services. ? 2. By signing the Terms of Engagement and accessing and using the Services, you agree to be bound by the Agreement (including these Subscriber Terms). If you do not agree to the terms of the Agreement, you must not access or use the Services. ? 3. From time to time we may need to make changes to these Subscriber Terms. We will give you at least 30 days' prior notice of any changes to these Subscriber Terms. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Subscriber Terms. For the avoidance of doubt, the exercise of our right to assign the Agreement pursuant to clause 14.2 shall not be a material adverse change to these Subscriber Terms. ? 2. Subject to the 30 days' prior notice, the amended Subscriber Terms will become effective as stated in our notice to you. ? 3. Your continued access to and use of the Services following the effective date of any changes constitutes you agreeing to be bound by the modified Subscriber Terms. ? 4. You must be a registered user in order to access and use the Services as a subscriber. In order to become a registered user and activate an account, you must complete the registration process following our instructions. ? 5. Third-Party Content may be accessed and used by you at your election. Third-Party Content is governed by the separate terms and conditions accompanying such Third-Party Content, which may include separate fees and charges. Any such terms are between you and the relevant third party. ? 02. **Authorised Users** **?** 1. Only your Authorised Users may access or use the Services on your behalf. You may authorise any of your employees, contractors, representatives or other persons to be an Authorised User, provided that you have notified us of each such Authorised User's name and other information regarding each Authorised User that we reasonably require. ? 2. You must take every possible care to protect (and ensure that your Authorised Users protect) each email address, username, password or other identifier or method of access to the Services to prevent unauthorised access or use of the Services by others. We may act on any instructions or interactions that we reasonably believe to be from you or authorised by you, and we are not required to enquire into, or verify, authorisation. You must ensure that no property information or other End User Data is provided to us without proper authority. ? 3. You must ensure that all information supplied by you and your Authorised Users to us (including for the purposes of registration and when accessing and using the Services) is true, correct and up to date. ? 4. You must notify each Authorised User of the terms of the Agreement and ensure that each of them strictly comply with those terms. You are responsible (and liable) for any failure of any Authorised User to comply with the terms of the Agreement (as if it were a breach by you of the Agreement). ? 03. **Services, Packages and Fixed Terms** ? 1. Subject to compliance by you with the Agreement, we grant to you, and you accept from us (on a subscription basis), a non-exclusive, non-transferable and non-assignable (subject to clause 14.1) right to access and use the Services until termination of the Agreement. ? 2. The Services comprise: the Subscription Services and the Related Services, the costs of which are included in the Subscription Fee and the Training & Onboarding Fee also specified in the Terms of Engagement; and any additional configuration, data migration, implementation, support and/or training services that we agree to provide at any time (Additional Services), the costs of which will be the cost to us of providing such Additional Services (on a time and materials basis, as notified by us at the relevant time) will be passed on to the client (Additional Services Fees). ? 3. You agree that the features and functionality of the Subscription Services available to you depends on your selected Package at any time. You may select a different Package, or a different term for your Package, on giving us at least 30 days' prior notice, except that you may not, during any Fixed Term, downgrade your Package or move to a rolling monthly arrangement or a shorter term (unless we agree otherwise and you provide 90 days' prior notice). If you select a different Package or term, the applicable Fees will also change accordingly. ? 4. You also agree that we may update, modify, change or offer new features and functionality for any Package from time to time (by giving you at least 30 days' prior notice if the change applies to the Package then being provided to you). Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Package. ? 2. Subject to the 30 days' prior notice, the modified Package will become effective as stated in our notice to you. ? 5. At the end of any Fixed Term, we will continue to provide the relevant Services. Your Fixed Term will automatically roll-over to a new equivalent Fixed Term unless you provide at least 90 days' notice. ? 6. If you transition to a third-party trust accounting or property management system that is not integrated with Tapi's Services, this does not constitute a valid reason for contract termination. You remain responsible for all fees and charges under your agreement for the duration of the committed contract term. No refunds, early terminations, or waivers of payment obligations will be granted due to your decision to move to an unsupported system. ? 04. **Fees** **?** 1. In consideration of your use of the Services, you agree to pay us the Fees. ? 2. The Tapi Platform fee is based on a per property monthly charge. Therefore your monthly bill may differ if the number of properties within your rent roll changes each month. ? 3. From time to time we may change the amount of any Fee. We will give you at least 30 days' prior notice of any changes to the Fees that apply to the Package then being provided to you. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change increases the Fees that apply to you during your Fixed Term, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Fees. ? 2. Subject to the 30 days' prior notice, the modified Fees will become effective as stated in our notice to you. ? 4. Should you elect to subscribe to the same service pursuant to a separate licensing or services arrangement or agreement. We will be the owners of all right, title and interest in and to the Aggregate Data. ? 5. You warrant and represent that: ? 1. You have obtained all necessary authorisations from third parties, and provided all necessary information to third parties, and otherwise have the right to grant the licences in clauses 6.2 and 6.4 in respect of all of your End User Data, and inputting, using and disclosing your End User Data in the manner anticipated by the Agreement, the Services and any Third-Party Content; and ? 2. Use of your End User Data by us, you or any of the Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Tapi's income. If we are required to pay or collect any federal, state, local, or value-added tax on any Fees, then such taxes and/or duties will be billed to and paid by you immediately upon receipt of our invoice and supporting documentation for the taxes or duties charged. ? 3. Except to the extent otherwise expressly stated in the Terms of Engagement, you agree that your subscription to the Subscription Service is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding the future functionality or features. ? 05. **Payment of Fees** **?** 1. We will invoice you every month for the Fees. An invoice for the first instalment of the Fees will be issued to you on the date of the Agreement. Payment of each invoice is due within 20 days of the date of invoice. ? 2. Subject to applicable law, fees are payable by you without set-off or deduction, withholding or counterclaim. ? 3. If you default in payment of any amount payable under the Agreement, we may: terminate the Agreement or suspend the provision of the Services until such time as you have made payment in full of all amounts due and owing under the Agreement; and charge you all reasonable costs incurred by us in connection with the recovery of the unpaid amounts, including the charges from debt recovery services and legal fees on a solicitor and own client basis. ? 06. **End User Data** **?** 1. You acknowledge that, subject to applicable law, we are not responsible for, and have no liability in respect of, any End User Data, the accuracy of End User Data accessible to other End Users via the Services, or how you or any other End Users use any End User Data or the Services. You are solely responsible for your End User Data (including the contents of your text and e-mail messages, attachments and stored files) and we reserve the right to remove from our servers any content that may expose us or any third party to potential liability. ? 2. You grant a non-exclusive licence to us in respect of all of your End User Data to access, use and disclose such data as required to: (i) provide the Services; (ii) respond to comments and questions and to provide support to End Users; (iii) improve the Services and develop new products, services, features and functionality; (iv) where required by law or where we believe it is necessary to protect our legal rights or interests (including disclosures in connection with the acquisition, merger or sale of a business); and (v) otherwise as required to exercise our rights and comply with our obligations under the Agreement. ? 3. In connection with your use of any Third-Party Content, whether on our website, app or otherwise in conjunction with the Services, you are responsible for adhering to the licence terms made available to you in respect of that Third-Party Content. ? 4. You grant to us a non-exclusive royalty free world-wide and irrevocable licence permitting us to copy, anonymise, aggregate, process and display your End User Data to derive anonymous statistical and usage data, and data about the functionality of the Services, provided such data cannot be used to identify you or your Authorised Users (Anonymous Data), for the purposes of combining or incorporating such Anonymous Data with or into other similar data and information available, derived or obtained from other clients, licensees, users, or otherwise (when so combined or incorporated, referred to as Aggregate Data), so as to permit us to provide services including the copying, publication, distribution, display licensing or sale of Aggregate Data and related or similar other statistics or data to third parties (and to other End User in connection with the Services will not breach any laws or the rights (including intellectual property rights) of any person. ? 5. You are solely responsible for maintaining a copy of all of your End User Data. We have in place for our own purposes policies and procedures to prevent data loss (and recovery) but we do not make any guarantee around loss of End User Data. ? 6. You acknowledge that the operation of the Services depends on the entry by you and other End Users of accurate and up to date End User Data. You undertake to ensure that all End User Data inputted into the Services by or on behalf of you is accurate and up to date and without material omission. ? 07. **Terms of Use** **?** 1. The Terms of Use set out other important terms that apply to the Services, including: restrictions on use; our rights to use data (including personal information in accordance with our privacy policy available at www.tapihq.com/privacy-policy); and limitations on our liability in connection with the Services. ? 08. **Termination for convenience and early termination charges** **?** 1. Either party may terminate the Agreement by giving at least 90 days' prior notice to the other party. ? 2. However: 1. we will not terminate the Agreement under clause 8.1 above during any Fixed Term (for the avoidance of doubt, this does not restrict our ability to terminate the Agreement for cause under any other clause); or ? 2. if you give notice under clause 8.1 above and the effective termination date falls within any Fixed Term, you must pay an early termination charge. This charge will include the full value of any remaining fees for the duration of the Fixed Term, calculated as if the Agreement had continued until the end of the Fixed Term. The early termination charge is necessary to protect our legitimate commercial interests, reflecting the pricing or benefits provided during the Fixed Term. A detailed calculation of this charge upon request ? 09. **Termination or suspension for cause** **?** 1. Either party may immediately by notice in writing to the other party terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. the other party has failed to comply with a material term of the Agreement (this includes the non-payment of any Fees or other amounts that are due and payable); ? 2. there is an appointment of any type of insolvency administrator in respect of the affairs of the other party; or ? 3. the other party has engaged in dishonest or fraudulent conduct, or in conduct which has caused, or is likely to cause, either party to breach any applicable law in a material respect. ? 2. We may also immediately by notice in writing to you terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. you breach, or attempt to breach, any of our security protocols or systems applicable to the Services or any Third-Party Content, or access (or attempt to access) an account that does not belong to you; ? 2. our relationship with a third-party partner who provides software or other technology we use to provide the Services expires, terminates or requires us to change the way we provide the software or other technology as part of the Services; or ? 3. it becomes unlawful for us to perform any of our obligations under the Agreement. ? 3. Upon termination of the Agreement (for any reason): ? 1. you must immediately cease to access or use the Services and destroy all access codes or passwords related to the Services and Confidential Information in your possession or under your control; ? 2. any termination will be without prejudice to any prior breaches of the Agreement; and ? 3. any provision of the Agreement intended to survive termination shall survive. ? 4. You acknowledge and agree that (subject to applicable law) no Fees (paid in advance and which relate to the period following termination) will be refunded to you if we terminate the Agreement for cause in accordance with clause 9.1 or 9.2.1. ? 5. If you are involved in any active Property Service Engagement at the date of termination, you may continue to use the Services solely in connection with the relevant Property Service Engagement and in accordance with the Agreement until the completion of the relevant Property Service Engagement(s), except where termination has been initiated by us under clause 9.1 or 9.2, in which case any extension shall be at our sole discretion (acting reasonably). ? 6. You acknowledge that we may, without notice to you, terminate or suspend any other end user's access to the Services in accordance with their agreement with us or the Terms of Use. Such termination or suspension may affect your ability to utilise the Services and undertake Property Service Engagements. To the extent such termination or suspension was not caused by our negligent act or omission, material breach of the Agreement by us, or any breach of law by us, we will not be liable to you in respect of any such termination or suspension. ? 10. **Warranties** **?** 1. We will: ? 1. use our commercially reasonable efforts to ensure that the Services are accessible by you in accordance with the Agreement, and that the Services will perform substantially in accordance with the relevant Package description under normal use and circumstances; and ? 2. use commercially available anti-virus software in the provision of the Services to screen for and detect disabling devices, trojan horses, and other viruses designed to damage or detrimentally interfere with software or data. ? 2. Except to the extent otherwise expressly stated to you by us, and subject to applicable law: ? 1. the undertakings of Tapi in clause 10.1 are in lieu of all other warranties in respect of the Services and all other warranties, conditions and representations, whether express, implied or verbal, statutory or otherwise, and whether arising under the Agreement or otherwise, are excluded; ? 2. the Services may be subject to limitation, delays, and other problems inherent in the use of the internet or electronic communications and we do not represent that the Services are error-free or available without disruption; ? 3. we cannot guarantee that the Services will be free from cyber attacks, malware, ransomware, spyware, viruses, trojan horses, worms, time bombs, or similar harmful programming routines; and ? 4. we make no representations or warranties regarding any Third-Party Content, even if you direct us to implement or configure the Third-Party Content in conjunction with the Services. ? 3. Any information provided to you by us via the Services (including a chatbot) in relation to a property or property maintenance services, and that is not End User Data, is for general guidance and convenience only and is not intended to be comprehensive or a substitute for the advice of a tradesperson or other relevant professional. ? 11. Limitation of liability and indemnity ? 1. if we become liable to you in connection with the Agreement or the Services, then all claims by you against us whether in contract, equity, tort (including negligence), breach of statutory duty or otherwise) or any other theory of liability are limited in aggregate to the Fees paid by you in the 12 month period immediately preceding the event giving rise to the liability; ? 2. under no circumstances will either party, Tapi's third party licensors, suppliers or resellers, or any party's directors, officers or employees be liable, whether in contract, equity, tort (including negligence, breach of statutory duty or otherwise) or any other theory of liability, in connection with the Services for any loss of profits, loss of revenue, loss of anticipating savings, or any other indirect, special or consequential loss whatsoever. ? 12. **Records and audit** **?** 1. You will maintain full, accurate and up to date records of all Property Service Engagements and your access to and use of the Services. ? 2. You will provide us with access to your records and Authorised Users and such other information as we reasonably request to enable us to confirm your compliance with the Agreement. ? 13. **Business purpose** **?** 1. You agree that the Services are acquired for the purposes of a business, and as such, the guarantees provided under the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law (and/or any other applicable consumer legislation in the jurisdiction in which the Services are being performed) do not apply. **?** 14. **Assignment** **?** Subject to clause 14.2, neither party may licence, assign, resell, share, pledge, rent or transfer any of its rights under the Agreement or any part of them without the other party's prior written consent (which must not be unreasonably withheld, delayed or conditioned). 2. Either party may assign the Agreement without requiring the consent of the other party: in connection with a merger, acquisition or sale of all or substantially all of the party's assets; or to any related company or affiliate or as part of a corporate reorganisation, and effective upon such assignment, the assignee is deemed substituted as a party to the Agreement. The Agreement will be binding upon the parties and their respective permitted successors and assigns. ? 15. **Confidentiality** **?** 1. Unless otherwise consented in writing by one party to the other, each party will maintain the confidentiality of all Confidential Information of the other obtained pursuant to the Agreement or otherwise in connection with the Services. ? 2. The provisions of clause 15.1 do not apply to any information which: 1. is public knowledge other than breach of this clause; ? 2. is received from a third party who is in lawful receipt of the information and is able to disclose it to the recipient without restriction; ? 3. is required by law to be disclosed; or ? 4. in the case of Tapi, is necessary for us to disclose in order to provide the Services or as otherwise required to exercise its rights and/or comply with its obligations in the Agreement. ? 16. **Force majeure** **?** 1. Neither party shall be liable for any delay or failure to fulfil its obligations under the Agreement arising directly or indirectly from any circumstance beyond the reasonable control of the affected party (including, without limitation, acts of God, flood, earthquake, storm, fire, epidemic, war, embargoes, riot or civil disturbance), provided that the affected party shall: ? 1. notify the other party as soon as practicable of the events; and ? 2. use all reasonable endeavours to continue to perform its obligations and mitigate the effects of the event. ? 17. **Disputes** 1. You will not commence any court or arbitration proceedings relating to a question, difference or dispute relating to the Agreement or the Services (Dispute) unless you have first complied with this section. ? 2. Where any Dispute arises, the relevant party will provide clear written notice of such a Dispute to the other party, and you (or your representative) and Tapi will negotiate in good faith in an attempt to resolve the Dispute amicably. ? 3. Where the Dispute cannot be resolved by way of good faith negotiations within 14 days (or such longer period agreed by you and us) of notice being given in accordance with clause 17.2, either you or we can elect to mediate the Dispute in terms of a standard mediation agreement through the New Zealand Resolution Institute or the Australian Disputes Centre (ADC), by a mediator appointed by the ADC. Each party must bear its own costs of the mediation. ? 4. Nothing in this section will preclude a party from taking immediate steps to seek urgent injunctive relief before an appropriate court. ? 18. **General** **?** 1. You must arrange (and maintain) adequate insurance with a reputable insurance company, as necessary to cover any loss or liability that you may incur in connection with your access to or use of the Services. ? 2. Any notices to be provided pursuant to these Subscriber Terms shall be made by email. You may email us at the email address specified on our website or our app at the relevant time. We will email you at the email address supplied to us for the purposes of opening your account. You may change your email address for notices by giving written notice to us. In some circumstances (acting reasonably and taking into account the nature of the communication), we may contact you (or enable you to contact us) using other functionality within the Services (including posting a notice on our website or our app, or using chatbot messaging or pop-up notifications), but these other forms of communication will not be used to give formal notice of fundamental matters in connection with the Agreement. ? 3. The Agreement and the provision of the Services will be governed by New Zealand and Australian law and you agree to submit to the exclusive jurisdiction of the courts in respect of any disputes or claims arising out of or in connection with the Services. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. ? 4. Nothing express or implied in the Agreement shall be construed as constituting either party as the partner, agent, employee, office or representative of, or as a joint venture with, the other party, and neither party will make any contrary representation to any other person. ? 5. If any of provision of the Agreement is determined to be illegal, invalid or otherwise unenforceable, then, to the extent necessary, it shall be severed and deleted from the Agreement and the remaining terms of the Agreement shall survive and continue to be binding and enforceable. ? 6. No delay, neglect, or forbearance on the part of either party in enforcing against the other party any term or condition of the Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under the Agreement. ? 19. **Defined terms** **?** 01. Additional Services has the meaning given to it in clause 3.2.2. ? 02. Additional Services Fee has the meaning given to it in clause 3.2.2. ? 03. Agreement means: (a) the Terms of Engagement; (b) these Subscriber Terms; and (c) the Terms of Use. ? 04. Authorised Users means any of your personnel, contractors, agents or representatives that you have authorised to access and use the Services on your behalf and whose details you have notified to us. ? 05. End User means any person who accesses the Services or our website or app, and includes property managers, landlords, tenants and property maintenance contractors (and any of their personnel) and visitors to our website or app. ? 06. End User Data means: (a) any information and data relating to a property or property maintenance services; and (b) any other information (including personal information), that is provided by (or on behalf of) an End User to Tapi, or inputted by Tapi on behalf of an End User, or derived by Tapi from other End User Data in connection with the Services. ? 07. Fees means the fees set out in the Terms of Engagement (as updated from time to time in accordance with clause 4.2 or otherwise by agreement), any Additional Services Fees and any other applicable fees for the Services. ? 08. Fixed Term means the fixed term (if any) set out in the Terms of Engagement or any other fixed term selected by you in accordance with the Agreement. ? 09. Package means the selected package of features and functionality for the Services set out in the Terms of Engagement or any other Package selected by you in accordance with the Agreement (in each case as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 10. Property Service Engagement means the order, supply, invoicing and payment for property maintenance services. ? 11. Related Services means the standard integration, support and training services provided by Tapi from time to time described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 12. Services means the services provided by Tapi from time to time (including the Subscription Services, the Related Services and the Additional Services). Services do not include Third-Party Content. ? 13. Subscription Services means the subscription service provided by Tapi from time to time having the core functionality described in the Terms of Engagement and including the selected Package described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 14. Tapi, we, us and our means Tapi Limited or our permitted successors or assigns in accordance with clause 14.2. ? 15. Terms of Engagement means the Terms of Engagement between us (including the key details, the cover page and the signature clauses). ? 16. Terms of Use means the Terms of Use located at https://www.tapihq.com/terms and incorporating our privacy policy at www.tapihq.com/privacy-policy (as updated from time to time). ? 17. Third-Party Content means any software, data, text, audio, video, or images made available to you by any third party on our website or app or in conjunction with the Services. ? 18. You and Your means the person who subscribes to access and use the Services, and includes any entity on behalf of which that person has subscribed. ## Smart Maintenance Integrations ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Effortless integrations for smarter maintenance management Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep your maintenance running smoothly. [Book a demo](https://www.tapihq.com/en-au/integrations#) Discover our integrations. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed2b3641086047d2dfcb_Property%20tree%20logo%201%20white.png)\\ \\ Tapi connects with MRI Property Tree to keep your maintenance moving - with less admin, better visibility, and no double-handling.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/integrations/propertytree) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed6be2cb584363cd5ac8_Propertyme%20white.svg)\\ \\ Tapi integrates with PropertyMe to make your maintenance process faster, clearer, and free from manual rework.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/integrations/propertyme) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ece4f8e0a9f0b2857a4a_Inspection%20Express%20white.svg)\\ \\ Tapi and Inspection Express work together to make post-inspection maintenance effortless. Maintenance items identified during inspections are automatically synced into Tapi - saving you time and cutting down on admin.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/integrations/inspection-express) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ac1ec9c4612d060dc51925_Reapit%20Logo%201%20White.svg)\\ \\ Tapi integrates directly with Reapit PM to give you better visibility, less admin, and a smoother maintenance workflow.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/integrations/reapit-pm) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68a3ed09e7afd33db8bfd192_Palace%20B%201%201%20white.svg)\\ \\ Tapi connects with MRI Palace to make maintenance management faster, easier, and more accurate - all without the double-handling.\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-au/integrations/mri-palace) [Want to request an integration? Click here and give us some details!\\ \\ Request Integration\\ \\ ?](https://www.tapihq.com/en-au/contact?help=integrations) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77b1c9b18e89e3a20d550_City%20Landscape%20Watercolor.webp) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-au/integrations#) for more information. [Preferences](https://www.tapihq.com/en-au/integrations#) [Reject](https://www.tapihq.com/en-au/integrations#) [Accept](https://www.tapihq.com/en-au/integrations#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-au/integrations#) [Accept All](https://www.tapihq.com/en-au/integrations#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Efficient Team Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Manage # Lead Confidently. Manage gives you visibility across your team, suppliers, and workflow - so you can make smarter calls, faster. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a69289a9b581d19e35d5e4_Manage_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5547bce555ea0c56bc6_product-bg-7.avif) ![Tapi insights showing blockages in the maintenance process.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b83387614b3e7d394f79_Metrics%20-%20Spot%20the%20blockages.avif) Fewer Bottlenecks ### Spot the blockages Your dashboard shows exactly where jobs are getting stuck - so you can unblock the process and keep repairs moving. ![Metrics dashboard tracking costs to optimise property management spending.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b84d95eb9f99f1a16f92_Metrics%20-%20Optimise%20your%20outgoings..avif) Smarter Spend ### Optimise your outgoings. See where the money's going, spot trends by supplier, and uncover savings opportunities without compromising quality. ![Dashboard coaching property managers with context-driven insights.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ac1190897cc3f251aa4919_Manage%20-%20Coach%20with%20context..png) Better Outcomes ### Coach with context. Track individual and team performance to know who's thriving, who needs support, and where workflows can be improved. ![Manage feature measuring team momentum and job completion speed.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8a8a2835b7879eedab8_Metrics%20-%20Measure%20momentum..avif) Higher Velocity ### Measure momentum. See how many jobs are opened vs closed - so you can gauge team efficiency and keep progress on track. ![Metrics view highlighting areas of slowdown in maintenance workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8d3f5b04a21a3f7daee_Metrics%20-%20Target%20the%20slowdowns..avif) Fewer Overdues ### Target the slowdowns Quickly spot which jobs are lingering too long - so you can step in, reset expectations, and keep things moving. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## AI Tenant Assistant ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Concierge # Smart Help, Anytime. Meet Concierge, your AI-powered assistant for tenants. Report repairs, get answers, and solve issues 24/7 all from a page made just for their home. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690de84c791dee3decea7_Concierge_%20Heroro.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab55522c825f449ee417f_product-bg-3.avif) ![Concierge screen offering tenants instant help with repairs through Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68539c1f1f37b28674f86491_Concierge%20-%20Instant%20Repairs%20Help..avif) Fewer Callouts ### Instant Repair Help. Diagnose and resolve maintenance issues before they escalate. Concierge helps tenants report problems clearly or self-solve when possible. ![Tapi Concierge home hub where tenants can manage repairs, bills, and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c7d4c81bd3fb0e0f361f09_Concierge%20-%20Your%20Home%27s%20HQ.png) One Tap Access ### Your Home's HQ Each property has its own unique Tenancy Home Page, accessible via QR code. It's the central hub for help, info, and updates - personalised and always up to date. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Triager ## Fluency in every repair HeyTapi Triage is your multilingual repair assistant - collecting issue details 24/7, helping tenants self-solve small problems, and giving you the right info to act fast. Less noise, more action. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#triage) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771269bbb2b61bbbcfd5f_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth.webp) ## Subscriber Terms Overview # Subscriber Terms 01. **Introduction and registration** **?** 1. You must accept the Agreement before accessing and using the Services. ? 2. By signing the Terms of Engagement and accessing and using the Services, you agree to be bound by the Agreement (including these Subscriber Terms). If you do not agree to the terms of the Agreement, you must not access or use the Services. ? 3. From time to time we may need to make changes to these Subscriber Terms. We will give you at least 30 days' prior notice of any changes to these Subscriber Terms. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Subscriber Terms. For the avoidance of doubt, the exercise of our right to assign the Agreement pursuant to clause 14.2 shall not be a material adverse change to these Subscriber Terms. ? 2. Subject to the 30 days' prior notice, the amended Subscriber Terms will become effective as stated in our notice to you. ? 3. Your continued access to and use of the Services following the effective date of any changes constitutes you agreeing to be bound by the modified Subscriber Terms. ? 4. You must be a registered user in order to access and use the Services as a subscriber. In order to become a registered user and activate an account, you must complete the registration process following our instructions. ? 5. Third-Party Content may be accessed and used by you at your election. Third-Party Content is governed by the separate terms and conditions accompanying such Third-Party Content, which may include separate fees and charges. Any such terms are between you and the relevant third party. ? 02. **Authorised Users** **?** 1. Only your Authorised Users may access or use the Services on your behalf. You may authorise any of your employees, contractors, representatives or other persons to be an Authorised User, provided that you have notified us of each such Authorised User's name and other information regarding each Authorised User that we reasonably require. ? 2. You must take every possible care to protect (and ensure that your Authorised Users protect) each email address, username, password or other identifier or method of access to the Services to prevent unauthorised access or use of the Services by others. We may act on any instructions or interactions that we reasonably believe to be from you or authorised by you, and we are not required to enquire into, or verify, authorisation. You must ensure that no property information or other End User Data is provided to us without proper authority. ? 3. You must ensure that all information supplied by you and your Authorised Users to us (including for the purposes of registration and when accessing and using the Services) is true, correct and up to date. ? 4. You must notify each Authorised User of the terms of the Agreement and ensure that each of them strictly comply with those terms. You are responsible (and liable) for any failure of any Authorised User to comply with the terms of the Agreement (as if it were a breach by you of the Agreement). ? 03. **Services, Packages and Fixed Terms** ? 1. Subject to compliance by you with the Agreement, we grant to you, and you accept from us (on a subscription basis), a non-exclusive, non-transferable and non-assignable (subject to clause 14.1) right to access and use the Services until termination of the Agreement. ? 2. The Services comprise: the Subscription Services and the Related Services, the costs of which are included in the Subscription Fee and the Training & Onboarding Fee also specified in the Terms of Engagement; and any additional configuration, data migration, implementation, support and/or training services that we agree to provide at any time (Additional Services), the costs of which will be the cost to us of providing such Additional Services (on a time and materials basis, as notified by us at the relevant time) will be passed on to the client (Additional Services Fees). ? 3. You agree that the features and functionality of the Subscription Services available to you depends on your selected Package at any time. You may select a different Package, or a different term for your Package, on giving us at least 30 days' prior notice, except that you may not, during any Fixed Term, downgrade your Package or move to a rolling monthly arrangement or a shorter term (unless we agree otherwise and you provide 90 days' prior notice). If you select a different Package or term, the applicable Fees will also change accordingly. ? 4. You also agree that we may update, modify, change or offer new features and functionality for any Package from time to time (by giving you at least 30 days' prior notice if the change applies to the Package then being provided to you). Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Package. ? 2. Subject to the 30 days' prior notice, the modified Package will become effective as stated in our notice to you. ? 5. At the end of any Fixed Term, we will continue to provide the relevant Services. Your Fixed Term will automatically roll-over to a new equivalent Fixed Term unless you provide at least 90 days' notice. ? 6. If you transition to a third-party trust accounting or property management system that is not integrated with Tapi's Services, this does not constitute a valid reason for contract termination. You remain responsible for all fees and charges under your agreement for the duration of the committed contract term. No refunds, early terminations, or waivers of payment obligations will be granted due to your decision to move to an unsupported system. ? 04. **Fees** **?** 1. In consideration of your use of the Services, you agree to pay us the Fees. ? 2. The Tapi Platform fee is based on a per property monthly charge. Therefore your monthly bill may differ if the number of properties within your rent roll changes each month. ? 3. From time to time we may change the amount of any Fee. We will give you at least 30 days' prior notice of any changes to the Fees that apply to the Package then being provided to you. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change increases the Fees that apply to you during your Fixed Term, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Fees. ? 2. Subject to the 30 days' prior notice, the modified Fees will become effective as stated in our notice to you. ? 4. Should you elect to subscribe to the same service pursuant to a separate licensing or services arrangement or agreement. We will be the owners of all right, title and interest in and to the Aggregate Data. ? 5. You warrant and represent that: ? 1. You have obtained all necessary authorisations from third parties, and provided all necessary information to third parties, and otherwise have the right to grant the licences in clauses 6.2 and 6.4 in respect of all of your End User Data, and inputting, using and disclosing your End User Data in the manner anticipated by the Agreement, the Services and any Third-Party Content; and ? 2. Use of your End User Data by us, you or any of the Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Tapi's income. If we are required to pay or collect any federal, state, local, or value-added tax on any Fees, then such taxes and/or duties will be billed to and paid by you immediately upon receipt of our invoice and supporting documentation for the taxes or duties charged. ? 3. Except to the extent otherwise expressly stated in the Terms of Engagement, you agree that your subscription to the Subscription Service is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding the future functionality or features. ? 05. **Payment of Fees** **?** 1. We will invoice you every month for the Fees. An invoice for the first instalment of the Fees will be issued to you on the date of the Agreement. Payment of each invoice is due within 20 days of the date of invoice. ? 2. Subject to applicable law, fees are payable by you without set-off or deduction, withholding or counterclaim. ? 3. If you default in payment of any amount payable under the Agreement, we may: terminate the Agreement or suspend the provision of the Services until such time as you have made payment in full of all amounts due and owing under the Agreement; and charge you all reasonable costs incurred by us in connection with the recovery of the unpaid amounts, including the charges from debt recovery services and legal fees on a solicitor and own client basis. ? 06. **End User Data** **?** 1. You acknowledge that, subject to applicable law, we are not responsible for, and have no liability in respect of, any End User Data, the accuracy of End User Data accessible to other End Users via the Services, or how you or any other End Users use any End User Data or the Services. You are solely responsible for your End User Data (including the contents of your text and e-mail messages, attachments and stored files) and we reserve the right to remove from our servers any content that may expose us or any third party to potential liability. ? 2. You grant a non-exclusive licence to us in respect of all of your End User Data to access, use and disclose such data as required to: (i) provide the Services; (ii) respond to comments and questions and to provide support to End Users; (iii) improve the Services and develop new products, services, features and functionality; (iv) where required by law or where we believe it is necessary to protect our legal rights or interests (including disclosures in connection with the acquisition, merger or sale of a business); and (v) otherwise as required to exercise our rights and comply with our obligations under the Agreement. ? 3. In connection with your use of any Third-Party Content, whether on our website, app or otherwise in conjunction with the Services, you are responsible for adhering to the licence terms made available to you in respect of that Third-Party Content. ? 4. You grant to us a non-exclusive royalty free world-wide and irrevocable licence permitting us to copy, anonymise, aggregate, process and display your End User Data to derive anonymous statistical and usage data, and data about the functionality of the Services, provided such data cannot be used to identify you or your Authorised Users (Anonymous Data), for the purposes of combining or incorporating such Anonymous Data with or into other similar data and information available, derived or obtained from other clients, licensees, users, or otherwise (when so combined or incorporated, referred to as Aggregate Data), so as to permit us to provide services including the copying, publication, distribution, display licensing or sale of Aggregate Data and related or similar other statistics or data to third parties (and to other End User in connection with the Services will not breach any laws or the rights (including intellectual property rights) of any person. ? 5. You are solely responsible for maintaining a copy of all of your End User Data. We have in place for our own purposes policies and procedures to prevent data loss (and recovery) but we do not make any guarantee around loss of End User Data. ? 6. You acknowledge that the operation of the Services depends on the entry by you and other End Users of accurate and up to date End User Data. You undertake to ensure that all End User Data inputted into the Services by or on behalf of you is accurate and up to date and without material omission. ? 07. **Terms of Use** **?** 1. The Terms of Use set out other important terms that apply to the Services, including: restrictions on use; our rights to use data (including personal information in accordance with our privacy policy available at www.tapihq.com/privacy-policy); and limitations on our liability in connection with the Services. ? 08. **Termination for convenience and early termination charges** **?** 1. Either party may terminate the Agreement by giving at least 90 days' prior notice to the other party. ? 2. However: 1. we will not terminate the Agreement under clause 8.1 above during any Fixed Term (for the avoidance of doubt, this does not restrict our ability to terminate the Agreement for cause under any other clause); or ? 2. if you give notice under clause 8.1 above and the effective termination date falls within any Fixed Term, you must pay an early termination charge. This charge will include the full value of any remaining fees for the duration of the Fixed Term, calculated as if the Agreement had continued until the end of the Fixed Term. The early termination charge is necessary to protect our legitimate commercial interests, reflecting the pricing or benefits provided during the Fixed Term. A detailed calculation of this charge upon request ? 09. **Termination or suspension for cause** **?** 1. Either party may immediately by notice in writing to the other party terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. the other party has failed to comply with a material term of the Agreement (this includes the non-payment of any Fees or other amounts that are due and payable); ? 2. there is an appointment of any type of insolvency administrator in respect of the affairs of the other party; or ? 3. the other party has engaged in dishonest or fraudulent conduct, or in conduct which has caused, or is likely to cause, either party to breach any applicable law in a material respect. ? 2. We may also immediately by notice in writing to you terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. you breach, or attempt to breach, any of our security protocols or systems applicable to the Services or any Third-Party Content, or access (or attempt to access) an account that does not belong to you; ? 2. our relationship with a third-party partner who provides software or other technology we use to provide the Services expires, terminates or requires us to change the way we provide the software or other technology as part of the Services; or ? 3. it becomes unlawful for us to perform any of our obligations under the Agreement. ? 3. Upon termination of the Agreement (for any reason): ? 1. you must immediately cease to access or use the Services and destroy all access codes or passwords related to the Services and Confidential Information in your possession or under your control; ? 2. any termination will be without prejudice to any prior breaches of the Agreement; and ? 3. any provision of the Agreement intended to survive termination shall survive. ? 4. You acknowledge and agree that (subject to applicable law) no Fees (paid in advance and which relate to the period following termination) will be refunded to you if we terminate the Agreement for cause in accordance with clause 9.1 or 9.2.1. ? 5. If you are involved in any active Property Service Engagement at the date of termination, you may continue to use the Services solely in connection with the relevant Property Service Engagement and in accordance with the Agreement until the completion of the relevant Property Service Engagement(s), except where termination has been initiated by us under clause 9.1 or 9.2, in which case any extension shall be at our sole discretion (acting reasonably). ? 6. You acknowledge that we may, without notice to you, terminate or suspend any other end user's access to the Services in accordance with their agreement with us or the Terms of Use. Such termination or suspension may affect your ability to utilise the Services and undertake Property Service Engagements. To the extent such termination or suspension was not caused by our negligent act or omission, material breach of the Agreement by us, or any breach of law by us, we will not be liable to you in respect of any such termination or suspension. ? 10. **Warranties** **?** 1. We will: ? 1. use our commercially reasonable efforts to ensure that the Services are accessible by you in accordance with the Agreement, and that the Services will perform substantially in accordance with the relevant Package description under normal use and circumstances; and ? 2. use commercially available anti-virus software in the provision of the Services to screen for and detect disabling devices, trojan horses, and other viruses designed to damage or detrimentally interfere with software or data. ? 2. Except to the extent otherwise expressly stated to you by us, and subject to applicable law: ? 1. the undertakings of Tapi in clause 10.1 are in lieu of all other warranties in respect of the Services and all other warranties, conditions and representations, whether express, implied or verbal, statutory or otherwise, and whether arising under the Agreement or otherwise, are excluded; ? 2. the Services may be subject to limitation, delays, and other problems inherent in the use of the internet or electronic communications and we do not represent that the Services are error-free or available without disruption; ? 3. we cannot guarantee that the Services will be free from cyber attacks, malware, ransomware, spyware, viruses, trojan horses, worms, time bombs, or similar harmful programming routines; and ? 4. we make no representations or warranties regarding any Third-Party Content, even if you direct us to implement or configure the Third-Party Content in conjunction with the Services. ? 3. Any information provided to you by us via the Services (including a chatbot) in relation to a property or property maintenance services, and that is not End User Data, is for general guidance and convenience only and is not intended to be comprehensive or a substitute for the advice of a tradesperson or other relevant professional. ? 11. Limitation of liability and indemnity ? 1. if we become liable to you in connection with the Agreement or the Services, then all claims by you against us whether in contract, equity, tort (including negligence), breach of statutory duty or otherwise) or any other theory of liability are limited in aggregate to the Fees paid by you in the 12 month period immediately preceding the event giving rise to the liability; ? 2. under no circumstances will either party, Tapi's third party licensors, suppliers or resellers, or any party's directors, officers or employees be liable, whether in contract, equity, tort (including negligence, breach of statutory duty or otherwise) or any other theory of liability, in connection with the Services for any loss of profits, loss of revenue, loss of anticipating savings, or any other indirect, special or consequential loss whatsoever. ? 12. **Records and audit** **?** 1. You will maintain full, accurate and up to date records of all Property Service Engagements and your access to and use of the Services. ? 2. You will provide us with access to your records and Authorised Users and such other information as we reasonably request to enable us to confirm your compliance with the Agreement. ? 13. **Business purpose** **?** 1. You agree that the Services are acquired for the purposes of a business, and as such, the guarantees provided under the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law (and/or any other applicable consumer legislation in the jurisdiction in which the Services are being performed) do not apply. **?** 14. **Assignment** **?** Subject to clause 14.2, neither party may licence, assign, resell, share, pledge, rent or transfer any of its rights under the Agreement or any part of them without the other party's prior written consent (which must not be unreasonably withheld, delayed or conditioned). 2. Either party may assign the Agreement without requiring the consent of the other party: in connection with a merger, acquisition or sale of all or substantially all of the party's assets; or to any related company or affiliate or as part of a corporate reorganisation, and effective upon such assignment, the assignee is deemed substituted as a party to the Agreement. The Agreement will be binding upon the parties and their respective permitted successors and assigns. ? 15. **Confidentiality** **?** 1. Unless otherwise consented in writing by one party to the other, each party will maintain the confidentiality of all Confidential Information of the other obtained pursuant to the Agreement or otherwise in connection with the Services. ? 2. The provisions of clause 15.1 do not apply to any information which: 1. is public knowledge other than breach of this clause; ? 2. is received from a third party who is in lawful receipt of the information and is able to disclose it to the recipient without restriction; ? 3. is required by law to be disclosed; or ? 4. in the case of Tapi, is necessary for us to disclose in order to provide the Services or as otherwise required to exercise its rights and/or comply with its obligations in the Agreement. ? 16. **Force majeure** **?** 1. Neither party shall be liable for any delay or failure to fulfil its obligations under the Agreement arising directly or indirectly from any circumstance beyond the reasonable control of the affected party (including, without limitation, acts of God, flood, earthquake, storm, fire, epidemic, war, embargoes, riot or civil disturbance), provided that the affected party shall: ? 1. notify the other party as soon as practicable of the events; and ? 2. use all reasonable endeavours to continue to perform its obligations and mitigate the effects of the event. ? 17. **Disputes** 1. You will not commence any court or arbitration proceedings relating to a question, difference or dispute relating to the Agreement or the Services (Dispute) unless you have first complied with this section. ? 2. Where any Dispute arises, the relevant party will provide clear written notice of such a Dispute to the other party, and you (or your representative) and Tapi will negotiate in good faith in an attempt to resolve the Dispute amicably. ? 3. Where the Dispute cannot be resolved by way of good faith negotiations within 14 days (or such longer period agreed by you and us) of notice being given in accordance with clause 17.2, either you or we can elect to mediate the Dispute in terms of a standard mediation agreement through the New Zealand Resolution Institute or the Australian Disputes Centre (ADC), by a mediator appointed by the ADC. Each party must bear its own costs of the mediation. ? 4. Nothing in this section will preclude a party from taking immediate steps to seek urgent injunctive relief before an appropriate court. ? 18. **General** **?** 1. You must arrange (and maintain) adequate insurance with a reputable insurance company, as necessary to cover any loss or liability that you may incur in connection with your access to or use of the Services. ? 2. Any notices to be provided pursuant to these Subscriber Terms shall be made by email. You may email us at the email address specified on our website or our app at the relevant time. We will email you at the email address supplied to us for the purposes of opening your account. You may change your email address for notices by giving written notice to us. In some circumstances (acting reasonably and taking into account the nature of the communication), we may contact you (or enable you to contact us) using other functionality within the Services (including posting a notice on our website or our app, or using chatbot messaging or pop-up notifications), but these other forms of communication will not be used to give formal notice of fundamental matters in connection with the Agreement. ? 3. The Agreement and the provision of the Services will be governed by New Zealand and Australian law and you agree to submit to the exclusive jurisdiction of the courts in respect of any disputes or claims arising out of or in connection with the Services. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. ? 4. Nothing express or implied in the Agreement shall be construed as constituting either party as the partner, agent, employee, office or representative of, or as a joint venture with, the other party, and neither party will make any contrary representation to any other person. ? 5. If any of provision of the Agreement is determined to be illegal, invalid or otherwise unenforceable, then, to the extent necessary, it shall be severed and deleted from the Agreement and the remaining terms of the Agreement shall survive and continue to be binding and enforceable. ? 6. No delay, neglect, or forbearance on the part of either party in enforcing against the other party any term or condition of the Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under the Agreement. ? 19. **Defined terms** **?** 01. Additional Services has the meaning given to it in clause 3.2.2. ? 02. Additional Services Fee has the meaning given to it in clause 3.2.2. ? 03. Agreement means: (a) the Terms of Engagement; (b) these Subscriber Terms; and (c) the Terms of Use. ? 04. Authorised Users means any of your personnel, contractors, agents or representatives that you have authorised to access and use the Services on your behalf and whose details you have notified to us. ? 05. End User means any person who accesses the Services or our website or app, and includes property managers, landlords, tenants and property maintenance contractors (and any of their personnel) and visitors to our website or app. ? 06. End User Data means: (a) any information and data relating to a property or property maintenance services; and (b) any other information (including personal information), that is provided by (or on behalf of) an End User to Tapi, or inputted by Tapi on behalf of an End User, or derived by Tapi from other End User Data in connection with the Services. ? 07. Fees means the fees set out in the Terms of Engagement (as updated from time to time in accordance with clause 4.2 or otherwise by agreement), any Additional Services Fees and any other applicable fees for the Services. ? 08. Fixed Term means the fixed term (if any) set out in the Terms of Engagement or any other fixed term selected by you in accordance with the Agreement. ? 09. Package means the selected package of features and functionality for the Services set out in the Terms of Engagement or any other Package selected by you in accordance with the Agreement (in each case as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 10. Property Service Engagement means the order, supply, invoicing and payment for property maintenance services. ? 11. Related Services means the standard integration, support and training services provided by Tapi from time to time described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 12. Services means the services provided by Tapi from time to time (including the Subscription Services, the Related Services and the Additional Services). Services do not include Third-Party Content. ? 13. Subscription Services means the subscription service provided by Tapi from time to time having the core functionality described in the Terms of Engagement and including the selected Package described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 14. Tapi, we, us and our means Tapi Limited or our permitted successors or assigns in accordance with clause 14.2. ? 15. Terms of Engagement means the Terms of Engagement between us (including the key details, the cover page and the signature clauses). ? 16. Terms of Use means the Terms of Use located at https://www.tapihq.com/terms and incorporating our privacy policy at www.tapihq.com/privacy-policy (as updated from time to time). ? 17. Third-Party Content means any software, data, text, audio, video, or images made available to you by any third party on our website or app or in conjunction with the Services. ? 18. You and Your means the person who subscribes to access and use the Services, and includes any entity on behalf of which that person has subscribed. ## Efficient Property Management The Tapi Method # The gold standard for property care The Tapi Method is how the best property managers coordinate maintenance at scale: clear, consistent, and fast. It's built on years of learning what works in real life - across hundreds of thousands of jobs. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682fd51801b27b7acf608ee2_method-logo.avif) [Download The Method](https://www.tapihq.com/en-au/the-method#cta-section) ## The Big Idea ### Why The Method matters, and what makes it different. [Why The Method Wins More Managements\\ \\ 0.1](https://www.tapihq.com/en-au/the-method/why-the-method-wins-more-managements) [What Great Coordination Looks Like\\ \\ 0.2](https://www.tapihq.com/en-au/the-method/what-great-coordination-looks-like) [Who The Method Is For\\ \\ 0.3](https://www.tapihq.com/en-au/the-method/who-the-method-is-for) [How to Use The Method\\ \\ 0.4](https://www.tapihq.com/en-au/the-method/how-to-use-the-method) [When to Implement The Method\\ \\ 0.5](https://www.tapihq.com/en-au/the-method/when-to-implement-the-method) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Principles & Practices ### 1.0 Foundations [Know the property\\ \\ 1.1](https://www.tapihq.com/en-au/the-method/know-the-property) [Standardise everything\\ \\ 1.2](https://www.tapihq.com/en-au/the-method/standardise-everything) [Map your response levels\\ \\ 1.3](https://www.tapihq.com/en-au/the-method/map-your-response-levels) [Agree the rules\\ \\ 1.4](https://www.tapihq.com/en-au/the-method/agree-the-rules) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 2.0 Coordination [Triage before you send\\ \\ 2.1](https://www.tapihq.com/en-au/the-method/triage-before-you-send) [Prioritise action\\ \\ 2.2](https://www.tapihq.com/en-au/the-method/prioritise-action) [Match the right tradie\\ \\ 2.3](https://www.tapihq.com/en-au/the-method/match-the-right-tradie) [Get owner approval fast\\ \\ 2.4](https://www.tapihq.com/en-au/the-method/get-owner-approval-fast) [Keep everyone in the loop\\ \\ 2.5](https://www.tapihq.com/en-au/the-method/keep-everyone-in-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 3.0 Execution [Confirm booking & access\\ \\ 3.1](https://www.tapihq.com/en-au/the-method/confirm-booking-access) [Track until it's done\\ \\ 3.2](https://www.tapihq.com/en-au/the-method/track-until-its-done) [Handle quotes with speed\\ \\ 3.3](https://www.tapihq.com/en-au/the-method/handle-quotes-with-speed) [Catch issues early\\ \\ 3.4](https://www.tapihq.com/en-au/the-method/catch-issues-early) [Close the loop\\ \\ 3.5](https://www.tapihq.com/en-au/the-method/close-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 4.0 Quality [Measure response and completion times\\ \\ 4.1](https://www.tapihq.com/en-au/the-method/measure-response-and-completion-times) [Score your tradies\\ \\ 4.2](https://www.tapihq.com/en-au/the-method/score-your-tradies) [Spot repeat issues\\ \\ 4.3](https://www.tapihq.com/en-au/the-method/spot-repeat-issues) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 5.0 Mindset [Done > perfect\\ \\ 5.1](https://www.tapihq.com/en-au/the-method/done-perfect) [Be the calm in the chaos\\ \\ 5.2](https://www.tapihq.com/en-au/the-method/be-the-calm-in-the-chaos) [It's not just repairs, it's reputation\\ \\ 5.3](https://www.tapihq.com/en-au/the-method/its-not-just-repairs-its-reputation) [The system wins\\ \\ 5.4](https://www.tapihq.com/en-au/the-method/the-system-wins) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Download The Method UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad2ec386511f6d9e0592_cta-bg.png) ## AI Maintenance Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # You're in charge now. The AI-first maintenance workbench for property management professionals. [Book a demo](https://www.tapihq.com/en-nz/tapihq#) [Watch video](https://www.tapihq.com/en-nz/tapihq#) X PausePlay % buffered00:00 01:11 UnmuteMute Exit fullscreenEnter fullscreen Not a Tapi Story from Tapi on Vimeo ![video thumbnail](https://i.vimeocdn.com/video/2049127314-263db2d73f60d92842ed6f25ce88380c1643901cad091a47e0a065f2adb3b2ad-d?mw=80&q=85) Playing in picture-in-picture More options Like Add to Watch Later Share Play 00:00 01:11 CC/subtitlesSettingsTranscriptPicture-in-PictureFullscreen Show controls QualityAuto SpeedNormal CC/subtitlesOff Play ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c7806_hq_hero-image.png) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78d41eee965de2cf27054_Wendell%20Property%20White.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78c92f256b258d31f4d65_Century%2021%20Logo%202018%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78eb9ff7d285e6adb83f2_Property%20Brokers%20NZ%20Logo%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78b53d0844aae55d3c89b_LJ%20Hooker%20Logo%20(1)%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78a407a9e2e579b259f26_WRE%20White%20Primary.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78bbc7623bfc9e9f92146_Bayleys%20Logo.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78c3131095892a2843e8e_Oxygen%20Logo%20NZ%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ## Take control of every job, every tradie, every moment. With TapiHQ, you're not reacting - you're running the show. Assign, track, and resolve maintenance with precision. No mess, no missed steps, just momentum. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/684f8ad9774fca94d64dbb96_Concierge%20Background.png)![TapiHQ Concierge page supporting tenants with easy repair requests.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdc6c14dede266a30cec4_Job_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68522d786e9103c23dc0d462_Suburban%20Neighborhood%20Creation.avif)![TapiHQ Inbox page showcasing streamlined maintenance communication.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdd1a3008cdec5efb60a1_Inbox_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68536db4a63c889514f82ae3_Product-BG-3.avif)![TapiHQ Bill page highlighting invoice automation and processing.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c95a4bcd364511ca362dab_Invoice_%20Processing%20invoice.svg) Concierge Handle tenant requests faster - with less back and forth and more transparency. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/concierge) Inbox Start every day with a clear, prioritised list of what needs your attention. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/inbox) Bill AI extracts the invoice details. You stay focused on approvals, not admin. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/bill) ## Know whats happening. Act with confidence. For property management leaders ### Lead with clarity Maintain Reduce costs, improve response times, and streamline maintenance with AI-powered workflows. Tab 2 [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/maintain) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 2 Comply From smoke alarms to safety docs, Comply keeps every box ticked and every risk managed. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/comply) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 3 Manage Get the clarity and control you need to run high-performing property management teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/manage) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Tab 4 Service Automate the scheduling of routine maintenance to keep every property clean, compliant, and cared for. [Learn More\\ \\ ?](https://www.tapihq.com/en-nz/platform/service) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) [Book a demo](https://www.tapihq.com/en-nz/tapihq#) Add Tab 1 Content ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Add Tab 2 Content ![TapiHQ Comply page ensuring properties meet compliance requirements.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17aae4ad43b07de7b3_TapiHQ%20-%20Comply.avif) Add Tab 3 Content ![TapiHQ Manage page centralising property management workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Add Tab 4 Content ![TapiHQ Service page showing automated task scheduling and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) ## No Switching. Just Syncing. Tapi connects to the systems you trust - integrating right into your workflow. [![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa75eb55f871b54103dd_Reapit%20Logo%201%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa83adedc4c314fd08e9_Reapit%20Logo%202.svg)](https://www.tapihq.com/integrations/reapit-pm)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a2_Palace%20B%201%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7995_Palace%20B%201%202.svg)](https://www.tapihq.com/integrations/mri-palace)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7997_Property%20tree%20logo%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a0_Property%20tree%20logo%202.svg)](https://www.tapihq.com/integrations/propertytree)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a4_Propertyme%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7996_Trust%20System%20Logo%201%201.svg)](https://www.tapihq.com/integrations/propertyme)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac799d_Inspection%20Express%20white.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7999_Inspection%20Express%20Retina%201.png)](https://www.tapihq.com/integrations/inspection-express) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Payment Setup Confirmation # You're all set up! Thank you for confirming your payment details. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ## Effortless Compliance Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Comply # Compliance, Covered. Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a691fe644b9a232b87d488_Compliance_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5549e38bbefd22b8080_product-bg-5.avif) ![Comply screen for securely sending compliance documentation.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c93475490a4994db4377e8_Compliance%20-%20Send%20with%20confidence.png) Risk-Free Work Orders ### Send with confidence. Track insurance, licences and safety docs - so every supplier meets your legal obligations as a PCBU and automtic follow-ups to tradies before documents expire. ![Compliance feature ensuring properties remain inspection-ready at all times.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b2509dc044b8836a3fc5_Compliance%20-%20Stay%20inspection%20ready..avif) Safer Properties ### Simplify Compliance Management Schedule and store compliance tasks - like smoke alarms, pools and asbestos - in one central place. ![Tapi Comply dashboard keeping compliance records ready for inspection.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b60fa0efb4ad8d94c39c_Compliance%20-%20Be%20ready%20to%20prove%20it..avif) Audit-Ready Proof ### Be ready to prove it Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Tapi Success Stories ## Meet the teams who build the future. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69140b71106de87a43826f57_8c16aa54-69d2-473e-ac88-3a99cdaaebbe.png)**How Place One Group Brisbane Streamlined Maintenance and Reduced Admin with Tapi** \\ Place One Group, based in Brisbane, manages more than 2,300 properties across the region. Like many property management teams, maintenance had become one of their biggest administrative challenges.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/place-one-group) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png)**How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi** \\ For Lachlan Turner, Operations Manager at Ray White Unley, leading a high-performing property management team means constantly looking for ways to work smarter - not just harder.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/ray-white-unley) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png)**How Image Realty Made Maintenance Simple (and Fun) with Tapi** \\ With offices in Springwood and Ipswich, Image Realty manages nearly 3,000 rental properties across South East Queensland. Led by Jade Clark, the team focuses purely on property management - no sales, no distractions, just a relentless commitment to delivering great service.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/image-realty) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png)**Stone Macarthur: Why They Became Tapi's Biggest Fans** \\ Before Tapi, maintenance coordination was time-consuming and stressful. Now, everything - from reporting to approvals and communication - just flows.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/stone-macarthur) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png)**How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi** \\ With over 9,000 properties under management across New South Wales, Lifestyle Group is one of Australia's largest and most established property management agencies.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/lifestyle-group) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png)**A track record of 'wowing' people with the best service in real estate** \\ Read how Professionals Narellan + District is using Tapi to streamline property maintenance and enhance the 'wow' factor its team is so well-known for.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/professionals-narellan) ## Explore more stories from our award-winning customers. Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69140b71106de87a43826f57_8c16aa54-69d2-473e-ac88-3a99cdaaebbe.png) ### How Place One Group Brisbane Streamlined Maintenance and Reduced Admin with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/place-one-group) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6900631f49eaac448820ff95_Belle%20Property%20Logo%20-%20Edited.png) ### How Belle Property Orange Transformed Maintenance in Just Three Months with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/belle-property-orange) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69005781cf8828172706d1d9_83068340-77d7-4d0b-983e-d928448ac4f3.png) ### How Doyle Spillane Real Estate Cut Maintenance Admin to Minutes a Day with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/doyle-spillane-real-estate) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png) ### How McGrath Ballina \| Lennox Head \| Byron Bay Transformed Their Maintenance Game with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/mcgrath-northern-rivers) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png) ### How McGrath Townsville Slashed Maintenance Times and Turned Tenants Into Advocates with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/mcgrath-townsville) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png) ### How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/ray-white-unley) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png) ### How Image Realty Made Maintenance Simple (and Fun) with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/image-realty) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png) ### Stone Macarthur: Why They Became Tapi's Biggest Fans [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/stone-macarthur) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png) ### How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/lifestyle-group) New South Wales ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png) ### A track record of 'wowing' people with the best service in real estate [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/professionals-narellan) ## Free Demo Booking ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Book your free demonstration Leave us your details and we will be in touch to organise the next step. I am a...Property ManagerTenantLandlordTrade Supplier Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Portfolio size0 - 200201 - 500501 - 10001000+ UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. Hey there - looks like you're a Landlord! Tapi helps keeps your properties cared for, your tenants happy, and your property manager on top of every job. [See how Tapi works for Landlords\\ \\ ?](https://www.tapihq.com/en-gb/solutions/landlords) Hey! Looks like you're a Tenant. With Tapi, reporting issues and tracking repairs is quick, clear, and stress-free. [See how Tapi works for Tenants\\ \\ ?](https://www.tapihq.com/en-gb/solutions/tenants) Hey legend - looks like you're a Tradie! Tapi's built to make your jobs smoother, payments faster, and clients happier. [See how Tapi works for Tradies\\ \\ ?](https://www.tapihq.com/en-gb/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b64c9f918d27688246d4ab_principals-hero.avif) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Tapi Onboarding Confirmation # Signed. All done! Welcome to Tapi. We're thrilled to have you onboard. Our team will be in touch shortly to organise your onboarding. ## Tapi Maintenance Success # Woohoo! You're one step closer to making maintenance management a breeze. We've got your details and you'll hear from us in no time. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6900631f49eaac448820ff95_Belle%20Property%20Logo%20-%20Edited.png)\\ \\ **How Belle Property Orange Transformed Maintenance in Just Three Months with Tapi** \\ \\ Belle Property Orange manages more than 900 residential and commercial properties across Central West NSW. Fast-forward just three months after launching Tapi, and the change has been nothing short of transformative.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/belle-property-orange) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69005781cf8828172706d1d9_83068340-77d7-4d0b-983e-d928448ac4f3.png)\\ \\ **How Doyle Spillane Real Estate Cut Maintenance Admin to Minutes a Day with Tapi** \\ \\ On Sydney's Northern Beaches in Dee Why, Doyle Spillane Real Estate manages about 1,300 properties, and two years after switching to Tapi, maintenance barely registers as a pain point.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/doyle-spillane-real-estate) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png)\\ \\ **How McGrath Ballina \| Lennox Head \| Byron Bay Transformed Their Maintenance Game with Tapi** \\ \\ With a mix of long-term property managers and newer recruits, Kimberly's team knows what it takes to juggle the fast pace of property management - and how much time maintenance can take away from the work that really matters.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/mcgrath-northern-rivers) ## Tenant Repair Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tenants # Fixing repairs should be simple. Tapi helps make maintenance and repairs stress-free for tenants. When something goes wrong in your home, your property manager uses Tapi to get it sorted quickly, keep you updated, and make sure the job's done right. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b031e85a52667e635830de_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth%20Aug%2027%201.avif) ### Why Do Tenants Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b52319a70ab6fafaefffeb_DALL%C2%B7E%20Australian%20Backyard%20Aug%2027%201.avif) **Repair troubleshooting** Get guidance to resolve smaller issues yourself, or provide clearer details when something needs fixing. **Clear communication** Everyone stays informed, so you're not left chasing updates. **24/7 reporting** Log issues anytime online or through Concierge - no need to wait for office hours. **Faster fixes** Detailed reports help owners and tradies make quicker decisions, so repairs can move ahead sooner. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e8942e5e1c7f711ea5154e_Landscape%20Recreation%201.png) ## Getting Started is Easy You don't need a login. Head to your property manager's website or scan a QR code located in your home (it'll likely be under the kitchen sink!). 1\. Log it. Report an issue with photos or videos. 2\. Track it. Get email updates as your repair moves forward. 3\. Fix it. Be notified when a trade is assigned to your issue. **That's all it takes. Repairs in motion.** ## Frequently Asked Questions How do I report maintenance? > Use the tenant concierge on your property management agency's website; or the QR code located under the kitchen sink (if installed). How do I get an update on my repair request? > Your property manager will have communicated to you via email. Search for "Tapi" in your email inbox and your job updates will appear. I have an update on my issue - how do I let my property manager know? > You can update your issue through the job link that was shared in your email. Do I need a login to access Tapi? > No, there is no Tapi login for tenants. Do I need to download an app to use Tapi? > No, we communicate through email. No need to download anything. Why do I need to upload photos and videos to submit my repair request? > By adding in photos and videos your property manager will be able to better assess your request and progress your maintenance. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get stuff fixed. With Tapi, tenants get repairs done faster, communication is clearer, and renting feels simpler. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b128bc2fb8ae13b1587ee5_DALL%C2%B7E%20Park%20Painting%20New%20Zealand%201.avif) ## Solutions for Tradies ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tradies # More work. Less admin. With Tapi, jobs come to you ready to go. Get the info you need upfront, quote or schedule in a click, and spend less time on paperwork - more time on the tools. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c139e1e0b057cad09e6_tradies-hero.avif) ### Why Tradies Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) **Clear job details** See exactly what needs fixing with photos and notes before you arrive. **Less back-and-forth** No more chasing property managers or tenants - everything you need is in one place. **Smooth jobs, less admin** Track, update, and wrap up repairs without the paperwork hassle. **Faster approvals** Owners sign off quicker with better info, so jobs move faster. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) ## Getting Started is Easy Logins are free and optional. Want one? Click here. 1\. Open it. Jobs arrive by email - click the link to see photos and details. 2\. Book it. Accept, quote, or book straight from your phone or dashboard. 3\. Paid on time. Complete the work and invoice easily. **That's it**\- from request to payday, all in one place. ## Frequently Asked Question's Do I have to have a login to use Tapi? > Whilst you don't have to have a login, this does allow you to see all of your work for all of the agencies you work for in one place. Do I have to pay to use Tapi? > No, you do not. Does Tapi work on mobiles such as Androids and iPhones? > Yes, Tapi is compatible on your mobile. Can I message the tenant directly through Tapi to discuss obtaining access? > Yes, you will be able to message the tenant through Tapi. The property manager will have oversight of your conversation. How do I see all of my jobs in one list? > When you create a free Tapi dashboard you can see all of your jobs by status in one list. How do I submit an invoice to an agency? > You can send your invoice directly to your agency's email address (this will be located on the work order) or by uploading this directly to the job. How do I refer more agencies to use Tapi? > Stoked that you're enjoying Tapi! You can email referrals@tapihq.com and our Head of Trades will give you a buzz to discuss our awesome Referral Partnership. We're all about making maintenance suck less for all. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get jobs done. With Tapi, tradies spend less time on admin and more time doing the work that pays. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53cedbab53270784a54e5_tradies-cta.avif) ## Effortless Property Bill Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Bill # Smarter bills. Smoother approvals. From AI-powered invoice processing to bulk uploads and flexible payment options - Bill makes property payments easier for everyone. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca15fec7d1c54568345429_Bill%20-%20Hero.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab554b2a4e819a65ae7f9_product-bg-1.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685375b3eef0fd5feb2a1650_Bills%20-%20Let%20Bill%20read%20the%20fine%20print.avif) Hands-Free Processing ### Let Bill read the fine print Bill uses AI to extract the key details from every invoice - linking it to the job, surfacing costs, and prepping it for approval. No more data entry. Just clear, ready-to-review bills. ![Bills feature processing large volumes of invoices quickly in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca13884e72e1a4844c6e8b_Bills%20-%20Process%20hundreds%20in%20one%20go.png) Batch Ready ### Process hundreds in one go Need to process a month of water rates? Or a council batch for your whole portfolio? Upload them all at once - Bill will do the rest. Accuracy meets scale. ![Showing options for managing landlord payments flexibly with Property Credit.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685377a977271d9fcbe7292f_Bills%20-%20Give%20landlords%20breathing%20room.avif) Flexible Payments ### Give landlords breathing room With Property Tab, landlords can pay bills in instalments - up to $15,000. It's a simple way to approve urgent work without the cash flow crunch. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Extractor ## Power your bill processing with precision HeyTapi Extract is your tireless AI bill assistant - pulling details from maintenance invoices, water rates, and levies, then prepping payments so they're ready to go. Less grunt work, fewer slip-ups, and a whole lot more confidence. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.heytapi.com/) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770c210d71fcd5d2d9541_DALL%C2%B7E%20Australian%20Suburb%20Painting%20Aug%2028.webp) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Maintain # Maintenance, Made Smarter. Maintain helps you streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab555a8f89dfd6509c10e_product-bg-4.avif) ![Tapi Maintain feature showing complete job history with detailed timelines.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c955fc7be685e72728e3ce_Maintain%20-%20Complete%20Job%20History..png) Everything in Writing ### Complete Job History See the full audit trail of every maintenance job - every note, every decision and every step - so nothing falls through the cracks. ![Tapi Maintain dashboard ensuring ongoing jobs progress smoothly.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853ab9b4c04541622acecf5_Maintain%20-%20Keep%20the%20ball%20rolling..avif) Faster Resolutions ### Keep the ball rolling. Get a clear view of what's next on every job - so you can act quickly, avoid delays, and close out work faster. ![Email notification from Horizon Property Management via Tapi showing a new maintenance job for a tenant, with details of an electrical socket repair and a link to view the full work order.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853abb7a6c94e060a6feb77_Maintain%20-%20Shared%20Job%20Links..avif) Less Back-and-Forth ### Shared Job Links. Landlords, tenants, and tradies can check updates, ask questions, or take their action - all from one simple, secure job link. ## Keep exploring TapiHQ [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Coordinator ## Orchestrated to perfection. The Coordinator is your always-on maintenance manager - chasing tradies, keeping everyone in the loop, and making sure nothing slips through the cracks. Calm, capable, and always in sync. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#coordinate) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Smart Maintenance Coordination ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The # Simple # Smooth # Smart # Simple # Maintenance Coordination Platform Join thousands of property managers that use Tapi to better manage maintenance for their landlords, tenants, contractors. [Book a Demo](https://www.tapihq.com/en-gb/book-a-demo) [Learn More](https://www.tapihq.com/en-gb#hqFeaturesSection) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/691187190f54f9a7710de98f_London%20Skyline%20Sunset%20Painting.webp) ## Great homes deserve great care. ### Good for Property, Better for People. Tab 2 Property Managers Feel confident knowing everything's handled - with less stress, more control, and happier teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/solutions/property-managers) ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9ae2795fc3b6d428777_Home%20-%20Property%20Managers.avif) Tab 2 Landlords Strengthen landlord relationships through clear updates, timely outcomes, and dependable property care. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/solutions/landlords) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9bdaae4ad43b0818bc8_Home%20-%20Landlord.avif) Tab 3 Tenants Make tenants feel heard, valued, and looked after - in every interaction, every repair. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/solutions/tenants) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9d0c6b53ac429b231aa_Home%20-%20Tenant.avif) Tab 4 Contractors Empower contractors to do their best work with clear scopes and streamlined jobs. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858c9e283ef107dfcabebb3_Home%20-%20Tradie.avif) [Book a demo](https://www.tapihq.com/en-gb#) Add Tab 1 Content ![Tapi Inbox view showing a property manager's task list with jobs like cracked French door, broken sink marked urgent, new electrical socket, and backyard sink hole marked important - helping managers stay in control with less stress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecab559e3cbd87cb37bb0_Home%20-%20Property%20Managers.png) Add Tab 2 Content ![Tapi work order screen showing an 'Awaiting confirmation from owner' notice with landlord contact details - keeping landlords updated with clear communication and dependable property care.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecacf68c97541928b13bc_Home%20-%20Landlord.png) Add Tab 3 Content ![Tapi chat assistant guiding a tenant through logging a maintenance issue with friendly, step-by-step questions - making tenants feel heard, valued, and cared for."](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecae877f01155c9ff5952_Home%20-%20Tenant.png) Add Tab 4 Content ![Tapi job screen showing a scheduled concrete repair with clear details, messaging, and easy options to reschedule or mark complete - giving tradies the clarity and tools to do their best work.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fecb0d591c9880af1d524d_Home%20-%20Tradie.png) ## Introducing the Tapi Platform [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-gb/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) [**Tapi **HQ**** \\ The leading maintenance management platform for professional property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e787bda6dc613836c1cea0_DALL%C2%B7E%20Artwork%20Mar%2025%202025%20(1).webp)\\ \\ Learn More\\ \\ ?](https://www.tapihq.com/en-gb/tapihq) [**Hey **Tapi**** \\ The first AI assistant that helps��coordinate maintenance and repairs for property managers.\\ ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68fb27fac437d6f3045f5669_dalle%20rural%20landscape%20cropped.webp)\\ \\ Learn More\\ \\ ?](https://heytapi.com/) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770882524b8127b587625_DALL%C2%B7E%20Suburban%20Street%20Painting%20Aug%2028.webp) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb#) for more information. [Preferences](https://www.tapihq.com/en-gb#) [Reject](https://www.tapihq.com/en-gb#) [Accept](https://www.tapihq.com/en-gb#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb#) [Accept All](https://www.tapihq.com/en-gb#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb#) for more information. [Preferences](https://www.tapihq.com/en-gb#) [Reject](https://www.tapihq.com/en-gb#) [Accept](https://www.tapihq.com/en-gb#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb#) [Accept All](https://www.tapihq.com/en-gb#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Property Maintenance Index ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Australian Property Maintenance Index Benchmark Costs, Gain Insights, and Strengthen Your Pitch. [Get yours](https://www.tapihq.com/en-au/resources/property-maintenance-index#) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a88_AU%20PMI%20Banner%20Image.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a8f_suburban.avif) ## Elevate Your Maintenance Strategy with Real Market Insights Stop guessing how your maintenance costs stack up. The Property Maintenance Index compiles data from 100,000's of real jobs across plumbing, electrical, appliances, and more. Compare your expenses to industry benchmarks, demonstrate your competitive edge to landlords, and stay proactive with seasonal tips and insights. **What you get:** ? Quickly benchmark costs and identify savings. ? Showcase your value to current and prospective landlords with real data. ? Plan ahead for seasonal issues and reduce unexpected headaches. Download the Property Maintenance Index now and turn guesswork into data-driven success! Size of rent roll0-100 properties101-250 properties251-750 properties751-1,500 properties1,501-2,500 properties2,500+ properties Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Service # Smarter Maintenance Planning. Turn planned maintenance jobs into proactive care plans that keep properties in top shape - without the clutter of reminders. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a692c9a8eef4a31d4e05e2_Service_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5554460d0d28ae7a032_product-bg-8.avif) ![Tapi Service screen showing recurring maintenance tasks automated for property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b6ae6131b868e046c8ed_Service%20-%20Set%20once%2C%20stay%20on%20top..avif) Hands-Off Scheduling ### Set once, stay on top Recurring jobs auto-generate when due, so routine work never falls through the cracks. ![Service feature keeping all stakeholders informed with real-time updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b7005600457f16ed9e04_Service%20-%20Know%20what%27s%20happening%2C%20when..avif) Full Oversight ### Know what's happening, when. See which properties are covered, which jobs are booked, and which need a nudge - all in one view. ![Service dashboard ensuring landlords, tenants, and trades are looped in on progress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b71d2f00db0c9a3ec5a9_Service%20-%20Everyone%20in%20the%20loop..avif) Fewer Follow-Ups ### Everyone in the loop Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771d955cece9e2c446372_DALL%C2%B7E%20Suburban%20Neighborhood%20Painting%20May%206%202025.webp) ## Join the Waitlist [![](https://cdn.prod.website-files.com/67eb490ebb3ba6a10a1d106a/67eb4c681a5cb052ca3016fc_tapi-logo%201.svg)](https://www.tapihq.com/en-gb) ## Join the waitlist to be amongst the first to experience the future. Form [Skip to form](https://js.hsforms.net/ui-forms-embed-components-app/frame.html?_hsPortalId=46725100&_hsFormId=dbe2f1e3-e163-41a2-871e-f6aebabd4303&_hsIsQa=false&_hsHublet=na1&_hsDisableScriptloader=true&_hsDisableRedirect=true&_hsInstanceId=9479ca72-6a39-44ae-9081-9916c569097f#main) ## Tapi Property Care ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Kia Ora, we're Tapi We exist to make property care better for everyone. Maintenance shouldn't be a headache - it should be quick, clear, and fair. Our purpose is to give property managers the tools, owners the confidence, and tenants the experience they deserve. Because every home deserves to be looked after. ![Tapi team at industry events - speaking on stage at the Proptech Awards, networking at a waterfront evening, and celebrating with a group photo in 'We ? Property Managers' shirts at a trade show booth.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ef0bc6e4f0293dcb2e0169_Team%20Hero%20v%203.png) ## Redefining property care Before Tapi, property maintenance was too slow, too messy, and too much of a headache for everyone involved. Property managers spent hours chasing jobs, tenants were left in the dark, and owners had no idea what was happening. So we built Tapi - a platform that makes coordinating property repairs easy, transparent, and stress-free. With AI and smart workflows, we give property managers the tools to act fast, keep everyone in the loop, and get the right job done the first time. We believe that when maintenance is handled well, everyone wins. Tenants feel cared for, owners see the value in their investments, and property managers get their time back to focus on what matters. Today, Tapi powers maintenance for over 450,000 properties across New Zealand and Australia. And we're just getting started-continuing to break down the barriers to great property care, and finding new ways to make maintenance work for everyone. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![Tapi team members delivering a talk to the PMC 2024 crowd in Wellington, New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![Collection of Polaroid images of Tapi Team and customers at PMC 2024 event in New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our team. We're a team who care about the people behind every property. Our crew blends deep expertise in property and smart technology - but we're united by a commitment to making maintenance better. We listen, we adapt, and we keep every decision anchored in what makes life easier for property managers, owners, tenants and tradies. ![Collage of Tapi team moments: a group posing under purple lights, two people chatting with drinks at a party, a team sitting in front of a Tapi Property Maintenance sign, three staff at an event booth, and a large group having dinner together at a restaurant.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a41941ecc9cee981bad386_Group%20342%20(1).avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our values. ### We're process obsessed. We obsess over processes and how they can be made better, internally and externally. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77a508a1dd499da9715f3_Process%20Obsessed.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a287794bc7bbb4ba9d6907_Jason%20Goes%20Boom%20WebP.webp) ### We go above & beyond. We take every opportunity to go the extra mile for our customers and each other. ### We hustle with class. We make moves faster, work smarter and get it done better, while doing it with class. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc4df15b6ab872e02f1f_Proptech%20Awards%202025%201.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc5851ebde00ded96aae_GIF%20to%20WEBP%20Design%20Video%201.png) ### We're relentless to create. We don't just imagine better ways - we invent them. We keep building, improving, and pushing forward, every single day. ### And we have chutzpah. We back ourselves, we're bold in our decisions and we're positively audacious for success. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68d2285093db13ada96739e2_Tattoo%20Wahoo%20Retouch.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Proud of what we've built We don't set out to win awards - but we're honoured when our work gets recognised. From innovation to customer experience, each recognition is a reflection of the people who use Tapi every day and the team who make it better for them. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2498c81f04f01dbf03_about-awards-image-4.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2480ed2749f21ab8f3_about-awards-image-2.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f07fad1a5b2fddaa8cd8_Innovator%20of%20the%20Year%20Maintenance%20Compliance%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2465c04c0528aa74db_about-awards-image-3.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eb7e89a5744b2cd7a445_REIA_seals%20Finalist_Innovator%20of%20the%20Year%20-%20Property%20Management%20Platform%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f1625fa29efc80645df2_Property%20Management%20Maintenance.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f14dd73c072f50864bae_AI%20Empowered%20Solutions.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eaea973359ef99ffb561_Proptech%20Awards%202023_Finalist%20Badge_Property%20_%20Facilities%20Management.png) ## Help us make property care better for everyone We're building a smart, supportive team with a shared purpose. We work hard, enjoy what we do, and back each other every step of the way. If that sounds like you, check out the roles we've got open. [See jobs](https://www.linkedin.com/company/tapihq/) ![Three women wearing black Tapi t-shirts smiling together in front of a brick building.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d903d7810845d92015416_cta-image.avif) ## Smart Bill Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Bill # Smarter bills. Smoother approvals. From AI-powered invoice processing to bulk uploads and flexible payment options - Bill makes property payments easier for everyone. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca15fec7d1c54568345429_Bill%20-%20Hero.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab554b2a4e819a65ae7f9_product-bg-1.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685375b3eef0fd5feb2a1650_Bills%20-%20Let%20Bill%20read%20the%20fine%20print.avif) Hands-Free Processing ### Let Bill read the fine print Bill uses AI to extract the key details from every invoice - linking it to the job, surfacing costs, and prepping it for approval. No more data entry. Just clear, ready-to-review bills. ![Bills feature processing large volumes of invoices quickly in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca13884e72e1a4844c6e8b_Bills%20-%20Process%20hundreds%20in%20one%20go.png) Batch Ready ### Process hundreds in one go Need to process a month of water rates? Or a council batch for your whole portfolio? Upload them all at once - Bill will do the rest. Accuracy meets scale. ![Showing options for managing landlord payments flexibly with Property Credit.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685377a977271d9fcbe7292f_Bills%20-%20Give%20landlords%20breathing%20room.avif) Flexible Payments ### Give landlords breathing room With Property Tab, landlords can pay bills in instalments - up to $15,000. It's a simple way to approve urgent work without the cash flow crunch. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Extractor ## Power your bill processing with precision HeyTapi Extract is your tireless AI bill assistant - pulling details from maintenance invoices, water rates, and levies, then prepping payments so they're ready to go. Less grunt work, fewer slip-ups, and a whole lot more confidence. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.heytapi.com/) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770c210d71fcd5d2d9541_DALL%C2%B7E%20Australian%20Suburb%20Painting%20Aug%2028.webp) ## AI Tenant Assistant ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Concierge # Smart Help, Anytime. Meet Concierge, your AI-powered assistant for tenants. Report repairs, get answers, and solve issues 24/7 all from a page made just for their home. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690de84c791dee3decea7_Concierge_%20Heroro.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab55522c825f449ee417f_product-bg-3.avif) ![Concierge screen offering tenants instant help with repairs through Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68539c1f1f37b28674f86491_Concierge%20-%20Instant%20Repairs%20Help..avif) Fewer Callouts ### Instant Repair Help. Diagnose and resolve maintenance issues before they escalate. Concierge helps tenants report problems clearly or self-solve when possible. ![Tapi Concierge home hub where tenants can manage repairs, bills, and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c7d4c81bd3fb0e0f361f09_Concierge%20-%20Your%20Home%27s%20HQ.png) One Tap Access ### Your Home's HQ Each property has its own unique Tenancy Home Page, accessible via QR code. It's the central hub for help, info, and updates - personalised and always up to date. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Triager ## Fluency in every repair HeyTapi Triage is your multilingual repair assistant - collecting issue details 24/7, helping tenants self-solve small problems, and giving you the right info to act fast. Less noise, more action. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#triage) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771269bbb2b61bbbcfd5f_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth.webp) ## Tapi Maintenance Success # Woohoo! You're one step closer to making maintenance management a breeze. We've got your details and you'll hear from us in no time. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6376188ac0c96d5242c23588_62c2e5d0789023d5b92d66e9_download.avif)\\ \\ **Tapi & Team Group Rentals \| 75% Less Time on Maintenance** \\ \\ With Tapi's maintenance tracking and invoice automation, Harcourts Team Group Rentals turns jobs around fast, keeping homeowners, suppliers and tenants happy.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/stories/harcourts-team-group-rentals) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png)\\ \\ **It's a yes to Tapi from 'Top Property Management Office' Grenadier Rent Shop** \\ \\ Learn how the team at Grenadier Rent Shop uses Tapi to ensure its clients receive the best customer service in the game.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/stories/grenadier-rent-shop) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e7280108e2d6430f13d693_Profesionals%20Logo%20WhiteReal%20Estate%20NZ%20Logo%202016%201.png)\\ \\ **Professionals Christchurch embraces the benefits of Tapi** \\ \\ Discover how Professionals Christchurch uses Tapi to provide its clients with a streamlined property maintenance experience that needs less paper, involves fewer calls and saves the firm valuable time.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/stories/professionals-christchurch) ## Payment Setup Confirmation # You're all set up! Thank you for confirming your payment details. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ## Join the Waitlist [![](https://cdn.prod.website-files.com/67eb490ebb3ba6a10a1d106a/67eb4c681a5cb052ca3016fc_tapi-logo%201.svg)](https://www.tapihq.com/en-au) ## Join the waitlist to be amongst the first to experience the future. Form [Skip to form](https://js.hsforms.net/ui-forms-embed-components-app/frame.html?_hsPortalId=46725100&_hsFormId=dbe2f1e3-e163-41a2-871e-f6aebabd4303&_hsIsQa=false&_hsHublet=na1&_hsDisableScriptloader=true&_hsDisableRedirect=true&_hsInstanceId=3b118dd2-b1df-4bab-88f3-bcb79e28db37#main) ## Book a Demo ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Book your free demonstration Leave us your details and we will be in touch to organise the next step. I am a...Property ManagerTenantLandlordTrade Supplier Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Rent roll size0 - 200201 - 500501 - 10001000+ UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. Hey there - looks like you're a Landlord! Tapi helps keeps your properties cared for, your tenants happy, and your property manager on top of every job. [See how Tapi works for Landlords\\ \\ ?](https://www.tapihq.com/en-nz/solutions/landlords) Hey! Looks like you're a Tenant. With Tapi, reporting issues and tracking repairs is quick, clear, and stress-free. [See how Tapi works for Tenants\\ \\ ?](https://www.tapihq.com/en-nz/solutions/tenants) Hey legend - looks like you're a Tradie! Tapi's built to make your jobs smoother, payments faster, and clients happier. [See how Tapi works for Tradies\\ \\ ?](https://www.tapihq.com/en-nz/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b64c9f918d27688246d4ab_principals-hero.avif) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## TapiHQ Inbox Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Inbox # Your Day, Organised. The Inbox shows you exactly what needs your immediate action, and what requires attention across your portfolio. You know what done looks and feels like. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab56bf1bfb8bfbc5318c7_product-bg-2.avif) ![Tapi Inbox dashboard showing maintenance requests moving through stages with clear status updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a09cdb7f9e00e0b4fd9_Inbox%20-%20Move%20maintenance%20forward..avif) Faster Turnaround ### Move maintenance forward A prioritised list of what needs doing - so you can assign work, approve quotes, and keep jobs moving without bottlenecks. ![Tapi Inbox view showing bills and reminders for timely payments.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a091f37b28674eaa32b_Inbox%20-%20Pay%20on%20time%2C%20every%20time..avif) No more invoice limbo. ### Pay on time, every time. All invoices in one spot - streamline approvals, avoid late fees, and give owners transparency they'll love. ![Inbox screen turning tenant messages into actionable maintenance jobs in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a8fec3fd99367883ece_Inbox%20-%20Turn%20talk%20into%20action..avif) **Clear Communication** ### Every message, captured Centralise tenant, owner, tradie, and internal team messages - retained in the audit trail so nothing gets lost, and every decision is documented. ![Tapi Inbox highlighting items that need immediate attention from property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537b748005855c6a61fe96_Inbox%20-%20Pay%20on%20time%2C%20every%20time%202.avif) **No Job Left Behind** ### Stay in control When a job stalls even after a reminder Tapi flags it for your attention, so you can follow up or delay with ease and keep everything progressing. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Advisor ## Clarity in every call The Advisor gives you the insights to make faster, smarter maintenance decisions. From knowing each property best to benchmarking maintenance costs, decisions are easier with instant AI-powered recommendations. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#advise) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) ## Book a Demo ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Book your free demonstration Leave us your details and we will be in touch to organise the next step. I am a...Property ManagerTenantLandlordTrade Supplier Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Rent roll size0 - 200201 - 500501 - 10001000+ UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. Hey there - looks like you're a Landlord! Tapi helps keeps your properties cared for, your tenants happy, and your property manager on top of every job. [See how Tapi works for Landlords\\ \\ ?](https://www.tapihq.com/en-au/solutions/landlords) Hey! Looks like you're a Tenant. With Tapi, reporting issues and tracking repairs is quick, clear, and stress-free. [See how Tapi works for Tenants\\ \\ ?](https://www.tapihq.com/en-au/solutions/tenants) Hey legend - looks like you're a Tradie! Tapi's built to make your jobs smoother, payments faster, and clients happier. [See how Tapi works for Tradies\\ \\ ?](https://www.tapihq.com/en-au/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b64c9f918d27688246d4ab_principals-hero.avif) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Service # Smarter Maintenance Planning. Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a692c9a8eef4a31d4e05e2_Service_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5554460d0d28ae7a032_product-bg-8.avif) ![Tapi Service screen showing recurring maintenance tasks automated for property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b6ae6131b868e046c8ed_Service%20-%20Set%20once%2C%20stay%20on%20top..avif) Hands-Off Scheduling ### Set once, stay on top Recurring jobs auto-generate when due, so routine work never falls through the cracks. ![Service feature keeping all stakeholders informed with real-time updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b7005600457f16ed9e04_Service%20-%20Know%20what%27s%20happening%2C%20when..avif) Full Oversight ### Know what's happening, when. See which properties are covered, which jobs are booked, and which need a nudge - all in one view. ![Service dashboard ensuring landlords, tenants, and trades are looped in on progress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b71d2f00db0c9a3ec5a9_Service%20-%20Everyone%20in%20the%20loop..avif) Fewer Follow-Ups ### Everyone in the loop Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771d955cece9e2c446372_DALL%C2%B7E%20Suburban%20Neighborhood%20Painting%20May%206%202025.webp) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Maintain # Maintenance, Made Smarter. Maintain helps you streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab555a8f89dfd6509c10e_product-bg-4.avif) ![Tapi Maintain feature showing complete job history with detailed timelines.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c955fc7be685e72728e3ce_Maintain%20-%20Complete%20Job%20History..png) Everything in Writing ### Complete Job History See the full audit trail of every maintenance job - every note, every decision and every step - so nothing falls through the cracks. ![Tapi Maintain dashboard ensuring ongoing jobs progress smoothly.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853ab9b4c04541622acecf5_Maintain%20-%20Keep%20the%20ball%20rolling..avif) Faster Resolutions ### Keep the ball rolling. Get a clear view of what's next on every job - so you can act quickly, avoid delays, and close out work faster. ![Email notification from Horizon Property Management via Tapi showing a new maintenance job for a tenant, with details of an electrical socket repair and a link to view the full work order.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853abb7a6c94e060a6feb77_Maintain%20-%20Shared%20Job%20Links..avif) Less Back-and-Forth ### Shared Job Links. Landlords, tenants, and tradies can check updates, ask questions, or take their action - all from one simple, secure job link. ## Keep exploring TapiHQ [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Coordinator ## Orchestrated to perfection. The Coordinator is your always-on maintenance manager - chasing tradies, keeping everyone in the loop, and making sure nothing slips through the cracks. Calm, capable, and always in sync. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#coordinate) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Property Journey Canvas # Property Journey Canvas Take a photo of your canvas and upload it for a beautiful report in your brand to send to your prospect or customer. **Tapi Subscribers: we'll also import details from the canvas directly into your account.** Upload Canvas Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Effortless Bill Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Bill # Smarter bills. Smoother approvals. From AI-powered invoice processing to bulk uploads and flexible payment options - Bill makes property payments easier for everyone. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca15fec7d1c54568345429_Bill%20-%20Hero.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab554b2a4e819a65ae7f9_product-bg-1.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685375b3eef0fd5feb2a1650_Bills%20-%20Let%20Bill%20read%20the%20fine%20print.avif) Hands-Free Processing ### Let Bill read the fine print Bill uses AI to extract the key details from every invoice - linking it to the job, surfacing costs, and prepping it for approval. No more data entry. Just clear, ready-to-review bills. ![Bills feature processing large volumes of invoices quickly in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca13884e72e1a4844c6e8b_Bills%20-%20Process%20hundreds%20in%20one%20go.png) Batch Ready ### Process hundreds in one go Need to process a month of water rates? Or a council batch for your whole portfolio? Upload them all at once - Bill will do the rest. Accuracy meets scale. ![Showing options for managing landlord payments flexibly with Property Credit.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685377a977271d9fcbe7292f_Bills%20-%20Give%20landlords%20breathing%20room.avif) Flexible Payments ### Give landlords breathing room With Property Tab, landlords can pay bills in instalments - up to $15,000. It's a simple way to approve urgent work without the cash flow crunch. ## Keep exploring TapiHQ [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Extractor ## Power your bill processing with precision HeyTapi Extract is your tireless AI bill assistant - pulling details from maintenance invoices, water rates, and levies, then prepping payments so they're ready to go. Less grunt work, fewer slip-ups, and a whole lot more confidence. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.heytapi.com/) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e770c210d71fcd5d2d9541_DALL%C2%B7E%20Australian%20Suburb%20Painting%20Aug%2028.webp) ## Tapi Blog Insights ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The Tapi Blog [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/654d856259e51126bde73792_Yellow%2C%20left%20aligned.avif)\\ \\ November 10, 2023\\ \\ **Tapi and iProperty Express partner to bridge the maintenance and inspections processes for property managers** \\ \\ Announcing a completely integrated inspection and maintenance experience.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/tapi-and-iproperty-express-partner-to-improve-the-maintenance-process-for-property-managers) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/646151649c8c61be597c3ae4_paul-kapischka-NLbMgDBio4Y-unsplash.avif)\\ \\ May 15, 2023\\ \\ **4 Key Benefits of Regular Property Maintenance** \\ \\ Whether you're a landlord or rental manager, looking after a property can be challenging work. Learn more about the benefits of regular property maintenance for rental properties.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/4-key-benefits-of-regular-property-maintenance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/64547cd494fede04bb2c1ee2_Desktop_%20Claims%20submission%20(Agents)%20(3).avif)\\ \\ May 9, 2023\\ \\ **Announcing Tapi's partnership with digital insurance company, Open** \\ \\ Tapi is partnering with Open to streamline Landlord's Insurance claims for property managers.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/partnership-with-open-insurance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc225366f8a96f42542_6099ea60928c55f5101f486b_gutter%2520(2).jpeg)\\ \\ May 11, 2021\\ \\ **Gutter cleaning is the most important task to complete this autumn.** \\ \\ Gutters can hide potentially costly issues. Use this guide to learn what you need to do to keep your gutters in great shape.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/gutter-cleaning-is-the-most-important-task-to-complete-this-autumn) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc2f2d5ec3ca84ff2e7_607625b3c945945dd580b396_roof.jpeg)\\ \\ April 14, 2021\\ \\ **4 roof maintenance tasks to prevent leaks** \\ \\ Preventative maintenance is crucial to avoid large and costly repairs down the line.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/4-roof-maintenance-tasks-to-prevent-leaks) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc49e4b67a1a4d16a84_602dcc5e62ecfde5488b1ff4_oven.avif)\\ \\ February 19, 2021\\ \\ **The low-value asset write-off threshold has increased to $5,000 in New Zealand, but only until 16 March 2021** \\ \\ Seriously, don't miss the boat on writing-off that new heat pump.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/the-low-value-asset-write-off-threshold-has-increased-to-5-000-in-new-zealand-but-only-until-16-march-2021) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc4a2ecca13b8f773fb_5ffe63f510f300090ceb8156_unnamed.avif)\\ \\ January 11, 2021\\ \\ **Aiming high in 2021** \\ \\ What we have learned from 2020, and how we plan to apply it to 2021.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/the-bar-is-low-but-were-aiming-high) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc33e97412b9c0e4a0e_6005058c22d3701862146c9d_Beach2.jpeg)\\ \\ December 14, 2020\\ \\ **Our AI bot can save your holiday** \\ \\ This smart little bot can save you a world of grief.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/our-ai-bot-can-save-your-holiday) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc39e4b676d22d16a73_5e9e3261de24ab464facd5f7_cropped.jpeg)\\ \\ April 21, 2020\\ \\ **Tapi's tips for dealing with maintenance during and post COVID-19 lockdown** \\ \\ Maintenance plays a complex role in Property Management, and things got a little more complicated with the NZ level 4 lockdown. Here are some tips to work through maintenance requests during and after this time.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/blog/tapis-tips-for-dealing-with-maintenance-during-and-post-covid19-lockdown) [Next](https://www.tapihq.com/en-gb/blog?e79249b2_page=2) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb/blog#) for more information. [Preferences](https://www.tapihq.com/en-gb/blog#) [Reject](https://www.tapihq.com/en-gb/blog#) [Accept](https://www.tapihq.com/en-gb/blog#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb/blog#) [Accept All](https://www.tapihq.com/en-gb/blog#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Property Journey Canvas # Property Journey Canvas Take a photo of your canvas and upload it for a beautiful report in your brand to send to your prospect or customer. **Tapi Subscribers: we'll also import details from the canvas directly into your account.** Upload Canvas Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Smart Maintenance Integrations ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Effortless integrations for smarter maintenance management Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep your maintenance running smoothly. [Book a demo](https://www.tapihq.com/en-gb/integrations#) Discover our integrations. [Want to request an integration? Click here and give us some details!\\ \\ Request Integration\\ \\ ?](https://www.tapihq.com/en-gb/contact?help=integrations) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77b1c9b18e89e3a20d550_City%20Landscape%20Watercolor.webp) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb/integrations#) for more information. [Preferences](https://www.tapihq.com/en-gb/integrations#) [Reject](https://www.tapihq.com/en-gb/integrations#) [Accept](https://www.tapihq.com/en-gb/integrations#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb/integrations#) [Accept All](https://www.tapihq.com/en-gb/integrations#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Solutions for Contractors ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Contractors # More work. Less admin. With Tapi, jobs come to you ready to go. Get the info you need upfront, quote or schedule in a click, and spend less time on paperwork - more time on the tools. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6912d6ad20fad8b1e39ce7ec_DALL%C2%B7E%20City%20Landscape%20Recreation%20Nov%2011%202025%20(1).webp) ### Why Tradies Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) **Clear job details** See exactly what needs fixing with photos and notes before you arrive. **Less back-and-forth** No more chasing property managers or tenants - everything you need is in one place. **Smooth jobs, less admin** Track, update, and wrap up repairs without the paperwork hassle. **Faster approvals** Owners sign off quicker with better info, so jobs move faster. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) ## Getting Started is Easy Logins are free and optional. Want one? Click here. 1\. Open it. Jobs arrive by email - click the link to see photos and details. 2\. Book it. Accept, quote, or book straight from your phone or dashboard. 3\. Paid on time. Complete the work and invoice easily. **That's it**\- from request to payday, all in one place. ## Frequently Asked Question's Do I have to have a login to use Tapi? > Whilst you don't have to have a login, this does allow you to see all of your work for all of the agencies you work for in one place. Do I have to pay to use Tapi? > No, you do not. Does Tapi work on mobiles such as Androids and iPhones? > Yes, Tapi is compatible on your mobile. Can I message the tenant directly through Tapi to discuss obtaining access? > Yes, you will be able to message the tenant through Tapi. The property manager will have oversight of your conversation. How do I see all of my jobs in one list? > When you create a free Tapi dashboard you can see all of your jobs by status in one list. How do I submit an invoice to an agency? > You can send your invoice directly to your agency's email address (this will be located on the work order) or by uploading this directly to the job. How do I refer more agencies to use Tapi? > Stoked that you're enjoying Tapi! You can email referrals@tapihq.com and our Head of Trades will give you a buzz to discuss our awesome Referral Partnership. We're all about making maintenance suck less for all. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get jobs done. With Tapi, contractors spend less time on admin and more time doing the work that pays. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53cedbab53270784a54e5_tradies-cta.avif) ## Tapi Success Stories ## Meet the teams who build the future. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png)**How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi** \\ For Lachlan Turner, Operations Manager at Ray White Unley, leading a high-performing property management team means constantly looking for ways to work smarter - not just harder.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-nz/stories/ray-white-unley) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png)**Stone Macarthur: Why They Became Tapi's Biggest Fans** \\ Before Tapi, maintenance coordination was time-consuming and stressful. Now, everything - from reporting to approvals and communication - just flows.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-nz/stories/stone-macarthur) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png)**Tapi game-changer for Harcourts Hamilton Rentals team** \\ Leading Harcourts franchise Hamilton Rentals says Tapi's maintenance software makes room for excellence and fun.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-nz/stories/harcourts-hamilton) ## Explore more stories from our award-winning customers. Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png) ### How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/ray-white-unley) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png) ### How Image Realty Made Maintenance Simple (and Fun) with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/image-realty) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png) ### Stone Macarthur: Why They Became Tapi's Biggest Fans [Read story\\ \\ ?](https://www.tapihq.com/stories/stone-macarthur) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png) ### How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/lifestyle-group) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71e47c402e3e95439c3b1_Propertyscouts%20Logo.svg) ### Propertyscouts NZ: franchisees set to scale with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/propertyscouts-nz) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e726b6acce366b483e3337_Summit%20Real%20Estate%20Logo.png) ### Summit uses Tapi as stepping stone to reach new heights [Read story\\ \\ ?](https://www.tapihq.com/stories/summit) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e7280108e2d6430f13d693_Profesionals%20Logo%20WhiteReal%20Estate%20NZ%20Logo%202016%201.png) ### Professionals Christchurch embraces the benefits of Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/professionals-christchurch) New South Wales ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png) ### A track record of 'wowing' people with the best service in real estate [Read story\\ \\ ?](https://www.tapihq.com/stories/professionals-narellan) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71e85a61d1ace81dc3bdb_Oxygen%20Team.svg) ### Switching to Tapi took Oxygen's client service to new level [Read story\\ \\ ?](https://www.tapihq.com/stories/oxygen) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png) ### Tapi game-changer for Harcourts Hamilton Rentals team [Read story\\ \\ ?](https://www.tapihq.com/stories/harcourts-hamilton) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6376188ac0c96d5242c23588_62c2e5d0789023d5b92d66e9_download.avif) ### Tapi & Team Group Rentals \| 75% Less Time on Maintenance [Read story\\ \\ ?](https://www.tapihq.com/stories/harcourts-team-group-rentals) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png) ### It's a yes to Tapi from 'Top Property Management Office' Grenadier Rent Shop [Read story\\ \\ ?](https://www.tapihq.com/stories/grenadier-rent-shop) ## Subscriber Terms Overview # Subscriber Terms 01. **Introduction and registration** **?** 1. You must accept the Agreement before accessing and using the Services. ? 2. By signing the Terms of Engagement and accessing and using the Services, you agree to be bound by the Agreement (including these Subscriber Terms). If you do not agree to the terms of the Agreement, you must not access or use the Services. ? 3. From time to time we may need to make changes to these Subscriber Terms. We will give you at least 30 days' prior notice of any changes to these Subscriber Terms. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Subscriber Terms. For the avoidance of doubt, the exercise of our right to assign the Agreement pursuant to clause 14.2 shall not be a material adverse change to these Subscriber Terms. ? 2. Subject to the 30 days' prior notice, the amended Subscriber Terms will become effective as stated in our notice to you. ? 3. Your continued access to and use of the Services following the effective date of any changes constitutes you agreeing to be bound by the modified Subscriber Terms. ? 4. You must be a registered user in order to access and use the Services as a subscriber. In order to become a registered user and activate an account, you must complete the registration process following our instructions. ? 5. Third-Party Content may be accessed and used by you at your election. Third-Party Content is governed by the separate terms and conditions accompanying such Third-Party Content, which may include separate fees and charges. Any such terms are between you and the relevant third party. ? 02. **Authorised Users** **?** 1. Only your Authorised Users may access or use the Services on your behalf. You may authorise any of your employees, contractors, representatives or other persons to be an Authorised User, provided that you have notified us of each such Authorised User's name and other information regarding each Authorised User that we reasonably require. ? 2. You must take every possible care to protect (and ensure that your Authorised Users protect) each email address, username, password or other identifier or method of access to the Services to prevent unauthorised access or use of the Services by others. We may act on any instructions or interactions that we reasonably believe to be from you or authorised by you, and we are not required to enquire into, or verify, authorisation. You must ensure that no property information or other End User Data is provided to us without proper authority. ? 3. You must ensure that all information supplied by you and your Authorised Users to us (including for the purposes of registration and when accessing and using the Services) is true, correct and up to date. ? 4. You must notify each Authorised User of the terms of the Agreement and ensure that each of them strictly comply with those terms. You are responsible (and liable) for any failure of any Authorised User to comply with the terms of the Agreement (as if it were a breach by you of the Agreement). ? 03. **Services, Packages and Fixed Terms** ? 1. Subject to compliance by you with the Agreement, we grant to you, and you accept from us (on a subscription basis), a non-exclusive, non-transferable and non-assignable (subject to clause 14.1) right to access and use the Services until termination of the Agreement. ? 2. The Services comprise: the Subscription Services and the Related Services, the costs of which are included in the Subscription Fee and the Training & Onboarding Fee also specified in the Terms of Engagement; and any additional configuration, data migration, implementation, support and/or training services that we agree to provide at any time (Additional Services), the costs of which will be the cost to us of providing such Additional Services (on a time and materials basis, as notified by us at the relevant time) will be passed on to the client (Additional Services Fees). ? 3. You agree that the features and functionality of the Subscription Services available to you depends on your selected Package at any time. You may select a different Package, or a different term for your Package, on giving us at least 30 days' prior notice, except that you may not, during any Fixed Term, downgrade your Package or move to a rolling monthly arrangement or a shorter term (unless we agree otherwise and you provide 90 days' prior notice). If you select a different Package or term, the applicable Fees will also change accordingly. ? 4. You also agree that we may update, modify, change or offer new features and functionality for any Package from time to time (by giving you at least 30 days' prior notice if the change applies to the Package then being provided to you). Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Package. ? 2. Subject to the 30 days' prior notice, the modified Package will become effective as stated in our notice to you. ? 5. At the end of any Fixed Term, we will continue to provide the relevant Services. Your Fixed Term will automatically roll-over to a new equivalent Fixed Term unless you provide at least 90 days' notice. ? 6. If you transition to a third-party trust accounting or property management system that is not integrated with Tapi's Services, this does not constitute a valid reason for contract termination. You remain responsible for all fees and charges under your agreement for the duration of the committed contract term. No refunds, early terminations, or waivers of payment obligations will be granted due to your decision to move to an unsupported system. ? 04. **Fees** **?** 1. In consideration of your use of the Services, you agree to pay us the Fees. ? 2. The Tapi Platform fee is based on a per property monthly charge. Therefore your monthly bill may differ if the number of properties within your rent roll changes each month. ? 3. From time to time we may change the amount of any Fee. We will give you at least 30 days' prior notice of any changes to the Fees that apply to the Package then being provided to you. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change increases the Fees that apply to you during your Fixed Term, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Fees. ? 2. Subject to the 30 days' prior notice, the modified Fees will become effective as stated in our notice to you. ? 4. Should you elect to subscribe to the same service pursuant to a separate licensing or services arrangement or agreement. We will be the owners of all right, title and interest in and to the Aggregate Data. ? 5. You warrant and represent that: ? 1. You have obtained all necessary authorisations from third parties, and provided all necessary information to third parties, and otherwise have the right to grant the licences in clauses 6.2 and 6.4 in respect of all of your End User Data, and inputting, using and disclosing your End User Data in the manner anticipated by the Agreement, the Services and any Third-Party Content; and ? 2. Use of your End User Data by us, you or any of the Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Tapi's income. If we are required to pay or collect any federal, state, local, or value-added tax on any Fees, then such taxes and/or duties will be billed to and paid by you immediately upon receipt of our invoice and supporting documentation for the taxes or duties charged. ? 3. Except to the extent otherwise expressly stated in the Terms of Engagement, you agree that your subscription to the Subscription Service is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding the future functionality or features. ? 05. **Payment of Fees** **?** 1. We will invoice you every month for the Fees. An invoice for the first instalment of the Fees will be issued to you on the date of the Agreement. Payment of each invoice is due within 20 days of the date of invoice. ? 2. Subject to applicable law, fees are payable by you without set-off or deduction, withholding or counterclaim. ? 3. If you default in payment of any amount payable under the Agreement, we may: terminate the Agreement or suspend the provision of the Services until such time as you have made payment in full of all amounts due and owing under the Agreement; and charge you all reasonable costs incurred by us in connection with the recovery of the unpaid amounts, including the charges from debt recovery services and legal fees on a solicitor and own client basis. ? 06. **End User Data** **?** 1. You acknowledge that, subject to applicable law, we are not responsible for, and have no liability in respect of, any End User Data, the accuracy of End User Data accessible to other End Users via the Services, or how you or any other End Users use any End User Data or the Services. You are solely responsible for your End User Data (including the contents of your text and e-mail messages, attachments and stored files) and we reserve the right to remove from our servers any content that may expose us or any third party to potential liability. ? 2. You grant a non-exclusive licence to us in respect of all of your End User Data to access, use and disclose such data as required to: (i) provide the Services; (ii) respond to comments and questions and to provide support to End Users; (iii) improve the Services and develop new products, services, features and functionality; (iv) where required by law or where we believe it is necessary to protect our legal rights or interests (including disclosures in connection with the acquisition, merger or sale of a business); and (v) otherwise as required to exercise our rights and comply with our obligations under the Agreement. ? 3. In connection with your use of any Third-Party Content, whether on our website, app or otherwise in conjunction with the Services, you are responsible for adhering to the licence terms made available to you in respect of that Third-Party Content. ? 4. You grant to us a non-exclusive royalty free world-wide and irrevocable licence permitting us to copy, anonymise, aggregate, process and display your End User Data to derive anonymous statistical and usage data, and data about the functionality of the Services, provided such data cannot be used to identify you or your Authorised Users (Anonymous Data), for the purposes of combining or incorporating such Anonymous Data with or into other similar data and information available, derived or obtained from other clients, licensees, users, or otherwise (when so combined or incorporated, referred to as Aggregate Data), so as to permit us to provide services including the copying, publication, distribution, display licensing or sale of Aggregate Data and related or similar other statistics or data to third parties (and to other End User in connection with the Services will not breach any laws or the rights (including intellectual property rights) of any person. ? 5. You are solely responsible for maintaining a copy of all of your End User Data. We have in place for our own purposes policies and procedures to prevent data loss (and recovery) but we do not make any guarantee around loss of End User Data. ? 6. You acknowledge that the operation of the Services depends on the entry by you and other End Users of accurate and up to date End User Data. You undertake to ensure that all End User Data inputted into the Services by or on behalf of you is accurate and up to date and without material omission. ? 07. **Terms of Use** **?** 1. The Terms of Use set out other important terms that apply to the Services, including: restrictions on use; our rights to use data (including personal information in accordance with our privacy policy available at www.tapihq.com/privacy-policy); and limitations on our liability in connection with the Services. ? 08. **Termination for convenience and early termination charges** **?** 1. Either party may terminate the Agreement by giving at least 90 days' prior notice to the other party. ? 2. However: 1. we will not terminate the Agreement under clause 8.1 above during any Fixed Term (for the avoidance of doubt, this does not restrict our ability to terminate the Agreement for cause under any other clause); or ? 2. if you give notice under clause 8.1 above and the effective termination date falls within any Fixed Term, you must pay an early termination charge. This charge will include the full value of any remaining fees for the duration of the Fixed Term, calculated as if the Agreement had continued until the end of the Fixed Term. The early termination charge is necessary to protect our legitimate commercial interests, reflecting the pricing or benefits provided during the Fixed Term. A detailed calculation of this charge upon request ? 09. **Termination or suspension for cause** **?** 1. Either party may immediately by notice in writing to the other party terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. the other party has failed to comply with a material term of the Agreement (this includes the non-payment of any Fees or other amounts that are due and payable); ? 2. there is an appointment of any type of insolvency administrator in respect of the affairs of the other party; or ? 3. the other party has engaged in dishonest or fraudulent conduct, or in conduct which has caused, or is likely to cause, either party to breach any applicable law in a material respect. ? 2. We may also immediately by notice in writing to you terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. you breach, or attempt to breach, any of our security protocols or systems applicable to the Services or any Third-Party Content, or access (or attempt to access) an account that does not belong to you; ? 2. our relationship with a third-party partner who provides software or other technology we use to provide the Services expires, terminates or requires us to change the way we provide the software or other technology as part of the Services; or ? 3. it becomes unlawful for us to perform any of our obligations under the Agreement. ? 3. Upon termination of the Agreement (for any reason): ? 1. you must immediately cease to access or use the Services and destroy all access codes or passwords related to the Services and Confidential Information in your possession or under your control; ? 2. any termination will be without prejudice to any prior breaches of the Agreement; and ? 3. any provision of the Agreement intended to survive termination shall survive. ? 4. You acknowledge and agree that (subject to applicable law) no Fees (paid in advance and which relate to the period following termination) will be refunded to you if we terminate the Agreement for cause in accordance with clause 9.1 or 9.2.1. ? 5. If you are involved in any active Property Service Engagement at the date of termination, you may continue to use the Services solely in connection with the relevant Property Service Engagement and in accordance with the Agreement until the completion of the relevant Property Service Engagement(s), except where termination has been initiated by us under clause 9.1 or 9.2, in which case any extension shall be at our sole discretion (acting reasonably). ? 6. You acknowledge that we may, without notice to you, terminate or suspend any other end user's access to the Services in accordance with their agreement with us or the Terms of Use. Such termination or suspension may affect your ability to utilise the Services and undertake Property Service Engagements. To the extent such termination or suspension was not caused by our negligent act or omission, material breach of the Agreement by us, or any breach of law by us, we will not be liable to you in respect of any such termination or suspension. ? 10. **Warranties** **?** 1. We will: ? 1. use our commercially reasonable efforts to ensure that the Services are accessible by you in accordance with the Agreement, and that the Services will perform substantially in accordance with the relevant Package description under normal use and circumstances; and ? 2. use commercially available anti-virus software in the provision of the Services to screen for and detect disabling devices, trojan horses, and other viruses designed to damage or detrimentally interfere with software or data. ? 2. Except to the extent otherwise expressly stated to you by us, and subject to applicable law: ? 1. the undertakings of Tapi in clause 10.1 are in lieu of all other warranties in respect of the Services and all other warranties, conditions and representations, whether express, implied or verbal, statutory or otherwise, and whether arising under the Agreement or otherwise, are excluded; ? 2. the Services may be subject to limitation, delays, and other problems inherent in the use of the internet or electronic communications and we do not represent that the Services are error-free or available without disruption; ? 3. we cannot guarantee that the Services will be free from cyber attacks, malware, ransomware, spyware, viruses, trojan horses, worms, time bombs, or similar harmful programming routines; and ? 4. we make no representations or warranties regarding any Third-Party Content, even if you direct us to implement or configure the Third-Party Content in conjunction with the Services. ? 3. Any information provided to you by us via the Services (including a chatbot) in relation to a property or property maintenance services, and that is not End User Data, is for general guidance and convenience only and is not intended to be comprehensive or a substitute for the advice of a tradesperson or other relevant professional. ? 11. Limitation of liability and indemnity ? 1. if we become liable to you in connection with the Agreement or the Services, then all claims by you against us whether in contract, equity, tort (including negligence), breach of statutory duty or otherwise) or any other theory of liability are limited in aggregate to the Fees paid by you in the 12 month period immediately preceding the event giving rise to the liability; ? 2. under no circumstances will either party, Tapi's third party licensors, suppliers or resellers, or any party's directors, officers or employees be liable, whether in contract, equity, tort (including negligence, breach of statutory duty or otherwise) or any other theory of liability, in connection with the Services for any loss of profits, loss of revenue, loss of anticipating savings, or any other indirect, special or consequential loss whatsoever. ? 12. **Records and audit** **?** 1. You will maintain full, accurate and up to date records of all Property Service Engagements and your access to and use of the Services. ? 2. You will provide us with access to your records and Authorised Users and such other information as we reasonably request to enable us to confirm your compliance with the Agreement. ? 13. **Business purpose** **?** 1. You agree that the Services are acquired for the purposes of a business, and as such, the guarantees provided under the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law (and/or any other applicable consumer legislation in the jurisdiction in which the Services are being performed) do not apply. **?** 14. **Assignment** **?** Subject to clause 14.2, neither party may licence, assign, resell, share, pledge, rent or transfer any of its rights under the Agreement or any part of them without the other party's prior written consent (which must not be unreasonably withheld, delayed or conditioned). 2. Either party may assign the Agreement without requiring the consent of the other party: in connection with a merger, acquisition or sale of all or substantially all of the party's assets; or to any related company or affiliate or as part of a corporate reorganisation, and effective upon such assignment, the assignee is deemed substituted as a party to the Agreement. The Agreement will be binding upon the parties and their respective permitted successors and assigns. ? 15. **Confidentiality** **?** 1. Unless otherwise consented in writing by one party to the other, each party will maintain the confidentiality of all Confidential Information of the other obtained pursuant to the Agreement or otherwise in connection with the Services. ? 2. The provisions of clause 15.1 do not apply to any information which: 1. is public knowledge other than breach of this clause; ? 2. is received from a third party who is in lawful receipt of the information and is able to disclose it to the recipient without restriction; ? 3. is required by law to be disclosed; or ? 4. in the case of Tapi, is necessary for us to disclose in order to provide the Services or as otherwise required to exercise its rights and/or comply with its obligations in the Agreement. ? 16. **Force majeure** **?** 1. Neither party shall be liable for any delay or failure to fulfil its obligations under the Agreement arising directly or indirectly from any circumstance beyond the reasonable control of the affected party (including, without limitation, acts of God, flood, earthquake, storm, fire, epidemic, war, embargoes, riot or civil disturbance), provided that the affected party shall: ? 1. notify the other party as soon as practicable of the events; and ? 2. use all reasonable endeavours to continue to perform its obligations and mitigate the effects of the event. ? 17. **Disputes** 1. You will not commence any court or arbitration proceedings relating to a question, difference or dispute relating to the Agreement or the Services (Dispute) unless you have first complied with this section. ? 2. Where any Dispute arises, the relevant party will provide clear written notice of such a Dispute to the other party, and you (or your representative) and Tapi will negotiate in good faith in an attempt to resolve the Dispute amicably. ? 3. Where the Dispute cannot be resolved by way of good faith negotiations within 14 days (or such longer period agreed by you and us) of notice being given in accordance with clause 17.2, either you or we can elect to mediate the Dispute in terms of a standard mediation agreement through the New Zealand Resolution Institute or the Australian Disputes Centre (ADC), by a mediator appointed by the ADC. Each party must bear its own costs of the mediation. ? 4. Nothing in this section will preclude a party from taking immediate steps to seek urgent injunctive relief before an appropriate court. ? 18. **General** **?** 1. You must arrange (and maintain) adequate insurance with a reputable insurance company, as necessary to cover any loss or liability that you may incur in connection with your access to or use of the Services. ? 2. Any notices to be provided pursuant to these Subscriber Terms shall be made by email. You may email us at the email address specified on our website or our app at the relevant time. We will email you at the email address supplied to us for the purposes of opening your account. You may change your email address for notices by giving written notice to us. In some circumstances (acting reasonably and taking into account the nature of the communication), we may contact you (or enable you to contact us) using other functionality within the Services (including posting a notice on our website or our app, or using chatbot messaging or pop-up notifications), but these other forms of communication will not be used to give formal notice of fundamental matters in connection with the Agreement. ? 3. The Agreement and the provision of the Services will be governed by New Zealand and Australian law and you agree to submit to the exclusive jurisdiction of the courts in respect of any disputes or claims arising out of or in connection with the Services. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. ? 4. Nothing express or implied in the Agreement shall be construed as constituting either party as the partner, agent, employee, office or representative of, or as a joint venture with, the other party, and neither party will make any contrary representation to any other person. ? 5. If any of provision of the Agreement is determined to be illegal, invalid or otherwise unenforceable, then, to the extent necessary, it shall be severed and deleted from the Agreement and the remaining terms of the Agreement shall survive and continue to be binding and enforceable. ? 6. No delay, neglect, or forbearance on the part of either party in enforcing against the other party any term or condition of the Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under the Agreement. ? 19. **Defined terms** **?** 01. Additional Services has the meaning given to it in clause 3.2.2. ? 02. Additional Services Fee has the meaning given to it in clause 3.2.2. ? 03. Agreement means: (a) the Terms of Engagement; (b) these Subscriber Terms; and (c) the Terms of Use. ? 04. Authorised Users means any of your personnel, contractors, agents or representatives that you have authorised to access and use the Services on your behalf and whose details you have notified to us. ? 05. End User means any person who accesses the Services or our website or app, and includes property managers, landlords, tenants and property maintenance contractors (and any of their personnel) and visitors to our website or app. ? 06. End User Data means: (a) any information and data relating to a property or property maintenance services; and (b) any other information (including personal information), that is provided by (or on behalf of) an End User to Tapi, or inputted by Tapi on behalf of an End User, or derived by Tapi from other End User Data in connection with the Services. ? 07. Fees means the fees set out in the Terms of Engagement (as updated from time to time in accordance with clause 4.2 or otherwise by agreement), any Additional Services Fees and any other applicable fees for the Services. ? 08. Fixed Term means the fixed term (if any) set out in the Terms of Engagement or any other fixed term selected by you in accordance with the Agreement. ? 09. Package means the selected package of features and functionality for the Services set out in the Terms of Engagement or any other Package selected by you in accordance with the Agreement (in each case as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 10. Property Service Engagement means the order, supply, invoicing and payment for property maintenance services. ? 11. Related Services means the standard integration, support and training services provided by Tapi from time to time described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 12. Services means the services provided by Tapi from time to time (including the Subscription Services, the Related Services and the Additional Services). Services do not include Third-Party Content. ? 13. Subscription Services means the subscription service provided by Tapi from time to time having the core functionality described in the Terms of Engagement and including the selected Package described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 14. Tapi, we, us and our means Tapi Limited or our permitted successors or assigns in accordance with clause 14.2. ? 15. Terms of Engagement means the Terms of Engagement between us (including the key details, the cover page and the signature clauses). ? 16. Terms of Use means the Terms of Use located at https://www.tapihq.com/terms and incorporating our privacy policy at www.tapihq.com/privacy-policy (as updated from time to time). ? 17. Third-Party Content means any software, data, text, audio, video, or images made available to you by any third party on our website or app or in conjunction with the Services. ? 18. You and Your means the person who subscribes to access and use the Services, and includes any entity on behalf of which that person has subscribed. ## Contact TAPI HQ # Contact us Leave us your details and we will be in touch shortly. I am a...Property managerTrade supplierLandlordTenantPartnerHow can we help you?Product enquiryAccount or billingTechnical supportBook a demoPartnership requestJob applicationComplaint or feedbackRequest IntegrationGeneral enquiry Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Tapi Maintenance Management # Woohoo! You're one step closer to making maintenance management a breeze. We've got your details and you'll hear from us in no time. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png)\\ \\ **It's a yes to Tapi from 'Top Property Management Office' Grenadier Rent Shop** \\ \\ Learn how the team at Grenadier Rent Shop uses Tapi to ensure its clients receive the best customer service in the game.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/stories/grenadier-rent-shop) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71e85a61d1ace81dc3bdb_Oxygen%20Team.svg)\\ \\ **Switching to Tapi took Oxygen's client service to new level** \\ \\ Find out how the largest property management company in the lower North Island integrated Tapi and discovered the power of an "easy-to-use, more intuitive" system.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/stories/oxygen) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e726b6acce366b483e3337_Summit%20Real%20Estate%20Logo.png)\\ \\ **Summit uses Tapi as stepping stone to reach new heights** \\ \\ Read how Tapi helps this market-leading real estate business transform its maintenance process, allowing property management teams to focus on what's most important - providing that stellar Summit service.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-gb/stories/summit) ## Property Management Simplified ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # You're in charge now. The AI-first maintenance workbench for property management professionals. [Book a demo](https://www.tapihq.com/en-au/tapihq#) [Watch video](https://www.tapihq.com/en-au/tapihq#) X PausePlay % buffered00:00 01:11 UnmuteMute Exit fullscreenEnter fullscreen Not a Tapi Story from Tapi on Vimeo ![video thumbnail](https://i.vimeocdn.com/video/2049127314-263db2d73f60d92842ed6f25ce88380c1643901cad091a47e0a065f2adb3b2ad-d?mw=80&q=85) Playing in picture-in-picture More options Like Add to Watch Later Share Play 00:00 01:11 CC/subtitlesSettingsTranscriptPicture-in-PictureFullscreen Show controls QualityAuto SpeedNormal CC/subtitlesOff Play ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c7806_hq_hero-image.png) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ## Take control of every job, every tradie, every moment. With TapiHQ, you're not reacting - you're running the show. Assign, track, and resolve maintenance with precision. No mess, no missed steps, just momentum. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/684f8ad9774fca94d64dbb96_Concierge%20Background.png)![TapiHQ Concierge page supporting tenants with easy repair requests.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdc6c14dede266a30cec4_Job_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68522d786e9103c23dc0d462_Suburban%20Neighborhood%20Creation.avif)![TapiHQ Inbox page showcasing streamlined maintenance communication.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdd1a3008cdec5efb60a1_Inbox_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68536db4a63c889514f82ae3_Product-BG-3.avif)![TapiHQ Bill page highlighting invoice automation and processing.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c95a4bcd364511ca362dab_Invoice_%20Processing%20invoice.svg) Concierge Handle tenant requests faster - with less back and forth and more transparency. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/concierge) Inbox Start every day with a clear, prioritised list of what needs your attention. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/inbox) Bill AI extracts the invoice details. You stay focused on approvals, not admin. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/bill) ## Know whats happening. Act with confidence. For property management leaders ### Lead with clarity Maintain Reduce costs, improve response times, and streamline maintenance with AI-powered workflows. Tab 2 [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/maintain) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 2 Comply From smoke alarms to safety docs, Comply keeps every box ticked and every risk managed. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/comply) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 3 Manage Get the clarity and control you need to run high-performing property management teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/manage) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Tab 4 Service Automate the scheduling of routine maintenance to keep every property clean, compliant, and cared for. [Learn More\\ \\ ?](https://www.tapihq.com/en-au/platform/service) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) [Book a demo](https://www.tapihq.com/en-au/tapihq#) Add Tab 1 Content ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Add Tab 2 Content ![TapiHQ Comply page ensuring properties meet compliance requirements.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17aae4ad43b07de7b3_TapiHQ%20-%20Comply.avif) Add Tab 3 Content ![TapiHQ Manage page centralising property management workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Add Tab 4 Content ![TapiHQ Service page showing automated task scheduling and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) ## No Switching. Just Syncing. Tapi connects to the systems you trust - integrating right into your workflow. [![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa75eb55f871b54103dd_Reapit%20Logo%201%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa83adedc4c314fd08e9_Reapit%20Logo%202.svg)](https://www.tapihq.com/integrations/reapit-pm)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a2_Palace%20B%201%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7995_Palace%20B%201%202.svg)](https://www.tapihq.com/integrations/mri-palace)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7997_Property%20tree%20logo%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a0_Property%20tree%20logo%202.svg)](https://www.tapihq.com/integrations/propertytree)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a4_Propertyme%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7996_Trust%20System%20Logo%201%201.svg)](https://www.tapihq.com/integrations/propertyme)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac799d_Inspection%20Express%20white.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7999_Inspection%20Express%20Retina%201.png)](https://www.tapihq.com/integrations/inspection-express) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Tapi Inbox Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Inbox # Your Day, Organised. The Inbox shows you exactly what needs your immediate action, and what requires attention across your portfolio. You know what done looks and feels like. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab56bf1bfb8bfbc5318c7_product-bg-2.avif) ![Tapi Inbox dashboard showing maintenance requests moving through stages with clear status updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a09cdb7f9e00e0b4fd9_Inbox%20-%20Move%20maintenance%20forward..avif) Faster Turnaround ### Move maintenance forward A prioritised list of what needs doing - so you can assign work, approve quotes, and keep jobs moving without bottlenecks. ![Tapi Inbox view showing bills and reminders for timely payments.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a091f37b28674eaa32b_Inbox%20-%20Pay%20on%20time%2C%20every%20time..avif) No more invoice limbo. ### Pay on time, every time. All invoices in one spot - streamline approvals, avoid late fees, and give owners transparency they'll love. ![Inbox screen turning tenant messages into actionable maintenance jobs in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a8fec3fd99367883ece_Inbox%20-%20Turn%20talk%20into%20action..avif) **Clear Communication** ### Every message, captured Centralise tenant, owner, tradie, and internal team messages - retained in the audit trail so nothing gets lost, and every decision is documented. ![Tapi Inbox highlighting items that need immediate attention from property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537b748005855c6a61fe96_Inbox%20-%20Pay%20on%20time%2C%20every%20time%202.avif) **No Job Left Behind** ### Stay in control When a job stalls even after a reminder Tapi flags it for your attention, so you can follow up or delay with ease and keep everything progressing. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Advisor ## Clarity in every call The Advisor gives you the insights to make faster, smarter maintenance decisions. From knowing each property best to benchmarking maintenance costs, decisions are easier with instant AI-powered recommendations. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#advise) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) ## Efficient Property Care Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Gidday, we're Tapi We exist to make property care better for everyone. Maintenance shouldn't be a headache - it should be quick, clear, and fair. Our purpose is to give property managers the tools, owners the confidence, and tenants the experience they deserve. Because every home deserves to be looked after. ![Tapi team at industry events - speaking on stage at the Proptech Awards, networking at a waterfront evening, and celebrating with a group photo in 'We ? Property Managers' shirts at a trade show booth.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ef0bc6e4f0293dcb2e0169_Team%20Hero%20v%203.png) ## Redefining property care Before Tapi, property maintenance was too slow, too messy, and too much of a headache for everyone involved. Property managers spent hours chasing jobs, tenants were left in the dark, and owners had no idea what was happening. So we built Tapi - a platform that makes coordinating property repairs easy, transparent, and stress-free. With AI and smart workflows, we give property managers the tools to act fast, keep everyone in the loop, and get the right job done the first time. We believe that when maintenance is handled well, everyone wins. Tenants feel cared for, owners see the value in their investments, and property managers get their time back to focus on what matters. Today, Tapi powers maintenance for over 450,000 properties across New Zealand and Australia. And we're just getting started-continuing to break down the barriers to great property care, and finding new ways to make maintenance work for everyone. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![Tapi team members delivering a talk to the PMC 2024 crowd in Wellington, New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![Collection of Polaroid images of Tapi Team and customers at PMC 2024 event in New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our team. We're a team who care about the people behind every property. Our crew blends deep expertise in property and smart technology - but we're united by a commitment to making maintenance better. We listen, we adapt, and we keep every decision anchored in what makes life easier for property managers, owners, tenants and tradies. ![Collage of Tapi team moments: a group posing under purple lights, two people chatting with drinks at a party, a team sitting in front of a Tapi Property Maintenance sign, three staff at an event booth, and a large group having dinner together at a restaurant.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a41941ecc9cee981bad386_Group%20342%20(1).avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our values. ### We're process obsessed. We obsess over processes and how they can be made better, internally and externally. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77a508a1dd499da9715f3_Process%20Obsessed.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a287794bc7bbb4ba9d6907_Jason%20Goes%20Boom%20WebP.webp) ### We go above & beyond. We take every opportunity to go the extra mile for our customers and each other. ### We hustle with class. We make moves faster, work smarter and get it done better, while doing it with class. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc4df15b6ab872e02f1f_Proptech%20Awards%202025%201.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc5851ebde00ded96aae_GIF%20to%20WEBP%20Design%20Video%201.png) ### We're relentless to create. We don't just imagine better ways - we invent them. We keep building, improving, and pushing forward, every single day. ### And we have chutzpah. We back ourselves, we're bold in our decisions and we're positively audacious for success. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68d2285093db13ada96739e2_Tattoo%20Wahoo%20Retouch.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Proud of what we've built We don't set out to win awards - but we're honoured when our work gets recognised. From innovation to customer experience, each recognition is a reflection of the people who use Tapi every day and the team who make it better for them. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2498c81f04f01dbf03_about-awards-image-4.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2480ed2749f21ab8f3_about-awards-image-2.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f07fad1a5b2fddaa8cd8_Innovator%20of%20the%20Year%20Maintenance%20Compliance%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2465c04c0528aa74db_about-awards-image-3.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eb7e89a5744b2cd7a445_REIA_seals%20Finalist_Innovator%20of%20the%20Year%20-%20Property%20Management%20Platform%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f1625fa29efc80645df2_Property%20Management%20Maintenance.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f14dd73c072f50864bae_AI%20Empowered%20Solutions.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eaea973359ef99ffb561_Proptech%20Awards%202023_Finalist%20Badge_Property%20_%20Facilities%20Management.png) ## Help us make property care better for everyone We're building a smart, supportive team with a shared purpose. We work hard, enjoy what we do, and back each other every step of the way. If that sounds like you, check out the roles we've got open. [See jobs](https://www.linkedin.com/company/tapihq/) ![Three women wearing black Tapi t-shirts smiling together in front of a brick building.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d903d7810845d92015416_cta-image.avif) ## AI Tenant Assistant ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-nz/tapihq) / Concierge # Smart Help, Anytime. Meet Concierge, your AI-powered assistant for tenants. Report repairs, get answers, and solve issues 24/7 all from a page made just for their home. [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690de84c791dee3decea7_Concierge_%20Heroro.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab55522c825f449ee417f_product-bg-3.avif) ![Concierge screen offering tenants instant help with repairs through Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68539c1f1f37b28674f86491_Concierge%20-%20Instant%20Repairs%20Help..avif) Fewer Callouts ### Instant Repair Help. Diagnose and resolve maintenance issues before they escalate. Concierge helps tenants report problems clearly or self-solve when possible. ![Tapi Concierge home hub where tenants can manage repairs, bills, and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c7d4c81bd3fb0e0f361f09_Concierge%20-%20Your%20Home%27s%20HQ.png) One Tap Access ### Your Home's HQ Each property has its own unique Tenancy Home Page, accessible via QR code. It's the central hub for help, info, and updates - personalised and always up to date. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Triager ## Fluency in every repair HeyTapi Triage is your multilingual repair assistant - collecting issue details 24/7, helping tenants self-solve small problems, and giving you the right info to act fast. Less noise, more action. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#triage) ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771269bbb2b61bbbcfd5f_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth.webp) ## Property Maintenance Index ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Australian Property Maintenance Index Benchmark Costs, Gain Insights, and Strengthen Your Pitch. [Get yours](https://www.tapihq.com/en-nz/resources/property-maintenance-index#) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a88_AU%20PMI%20Banner%20Image.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a8f_suburban.avif) ## Elevate Your Maintenance Strategy with Real Market Insights Stop guessing how your maintenance costs stack up. The Property Maintenance Index compiles data from 100,000's of real jobs across plumbing, electrical, appliances, and more. Compare your expenses to industry benchmarks, demonstrate your competitive edge to landlords, and stay proactive with seasonal tips and insights. **What you get:** ? Quickly benchmark costs and identify savings. ? Showcase your value to current and prospective landlords with real data. ? Plan ahead for seasonal issues and reduce unexpected headaches. Download the Property Maintenance Index now and turn guesswork into data-driven success! Size of rent roll0-100 properties101-250 properties251-750 properties751-1,500 properties1,501-2,500 properties2,500+ properties Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Trusted by the industry. "The folks at Tapi have been the real deal in supporting our clients and customers. Tapi is a constantly evolving software platform that helps Ray White Gisborne keep up with the needs of both our tenants and landlords. Just when you think Tapi have fixed all of our property management issues, they hit it out of the park once again by releasing another life-changing tool. We couldn't do our jobs without Tapi! Big shout out to Dani at Tapi; her communication and support are next level. Dani is a great inspiration for what client success should look like." Hamish Harrison Director Ray White Gisborne ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6565d213a6f7729d2263a_Hamish%20Harrison_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e652c28425e728d6acd4c4_Ray%20White%20Logo.webp) "Tapi listen! If you're looking for excellent solutions crafted by a team who understand the work Property Managers do, these are your people. The tech is simple to use, it 'talks' to your other tech and it evolves with market and legislative changes. Our team all love Tapi, from accounts to Property Management we'd be lost without it." Natalie Wendell People & Culture Wendell Property Management ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6550e3836d090de381cf5_Natalie%20Wendell_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65529fc1da00e69f1465c_Wendell%20Property%20Logo%20(1).png) "We've been working with the IE Tapi integration for a few weeks now, and it's a game changer, our team love it. No need for note pads at inspections now- everything can be handled in the IE app, which then sync's across to Tapi once we've back at the office." Louisa Weekes Business Owner/Managing Director Harcourts Reforma ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65362b269521cdaaa4601_Louisa%20Weekes_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Tapi has allowed us to increase our Property Managers Portfolios with ease. If I had to pick between an office support admin and Tapi, Tapi would win every day of the week. With Tapi, we have also found much less push back and questions from owners when it comes to payroll. Now they can easily be informed of what invoices will be coming out and are able to better plan ahead for what costs they can expect. Tapi has taken the stress away from when Property Managers go on leave. Other PMs can easily pick up where they left off and tenants are never left frustrated from incomplete work orders." Kristalle Taylor General Manager - Property Management Harcourts Northwest ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651be9d2aebb1f3648bd8_Kristalle%20Taylor_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Director Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Tenant Repair Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tenants # Fixing repairs should be simple. Tapi helps make maintenance and repairs stress-free for tenants. When something goes wrong in your home, your property manager uses Tapi to get it sorted quickly, keep you updated, and make sure the job's done right. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b031e85a52667e635830de_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth%20Aug%2027%201.avif) ### Why Do Tenants Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b52319a70ab6fafaefffeb_DALL%C2%B7E%20Australian%20Backyard%20Aug%2027%201.avif) **Repair troubleshooting** Get guidance to resolve smaller issues yourself, or provide clearer details when something needs fixing. **Clear communication** Everyone stays informed, so you're not left chasing updates. **24/7 reporting** Log issues anytime online or through Concierge - no need to wait for office hours. **Faster fixes** Detailed reports help owners and tradies make quicker decisions, so repairs can move ahead sooner. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e8942e5e1c7f711ea5154e_Landscape%20Recreation%201.png) ## Getting Started is Easy You don't need a login. Head to your property manager's website or scan a QR code located in your home (it'll likely be under the kitchen sink!). 1\. Log it. Report an issue with photos or videos. 2\. Track it. Get email updates as your repair moves forward. 3\. Fix it. Be notified when a trade is assigned to your issue. **That's all it takes. Repairs in motion.** ## Frequently Asked Questions How do I report maintenance? > Use the tenant concierge on your property management agency's website; or the QR code located under the kitchen sink (if installed). How do I get an update on my repair request? > Your property manager will have communicated to you via email. Search for "Tapi" in your email inbox and your job updates will appear. I have an update on my issue - how do I let my property manager know? > You can update your issue through the job link that was shared in your email. Do I need a login to access Tapi? > No, there is no Tapi login for tenants. Do I need to download an app to use Tapi? > No, we communicate through email. No need to download anything. Why do I need to upload photos and videos to submit my repair request? > By adding in photos and videos your property manager will be able to better assess your request and progress your maintenance. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get stuff fixed. With Tapi, tenants get repairs done faster, communication is clearer, and renting feels simpler. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b128bc2fb8ae13b1587ee5_DALL%C2%B7E%20Park%20Painting%20New%20Zealand%201.avif) ## Tapi Blog ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The Tapi Blog [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/690c1340b57f73c462fb840d_NZ%20Mock-up_Tapi.png)\\ \\ November 12, 2025\\ \\ **Flat lines, sharp insights: the Q3 PMI shows what's really happening in NZ maintenance** \\ \\ Maintenance costs across New Zealand barely blinked - but that steadiness is exactly why the details matter.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/flat-lines-sharp-insights-the-q3-pmi-shows-whats-really-happening-in-nz-maintenance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/654d856259e51126bde73792_Yellow%2C%20left%20aligned.avif)\\ \\ November 10, 2023\\ \\ **Tapi and iProperty Express partner to bridge the maintenance and inspections processes for property managers** \\ \\ Announcing a completely integrated inspection and maintenance experience.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/tapi-and-iproperty-express-partner-to-improve-the-maintenance-process-for-property-managers) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/646151649c8c61be597c3ae4_paul-kapischka-NLbMgDBio4Y-unsplash.avif)\\ \\ May 15, 2023\\ \\ **4 Key Benefits of Regular Property Maintenance** \\ \\ Whether you're a landlord or rental manager, looking after a property can be challenging work. Learn more about the benefits of regular property maintenance for rental properties.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/4-key-benefits-of-regular-property-maintenance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/64547cd494fede04bb2c1ee2_Desktop_%20Claims%20submission%20(Agents)%20(3).avif)\\ \\ May 9, 2023\\ \\ **Announcing Tapi's partnership with digital insurance company, Open** \\ \\ Tapi is partnering with Open to streamline Landlord's Insurance claims for property managers.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/partnership-with-open-insurance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc225366f8a96f42542_6099ea60928c55f5101f486b_gutter%2520(2).jpeg)\\ \\ May 11, 2021\\ \\ **Gutter cleaning is the most important task to complete this autumn.** \\ \\ Gutters can hide potentially costly issues. Use this guide to learn what you need to do to keep your gutters in great shape.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/gutter-cleaning-is-the-most-important-task-to-complete-this-autumn) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc2f2d5ec3ca84ff2e7_607625b3c945945dd580b396_roof.jpeg)\\ \\ April 14, 2021\\ \\ **4 roof maintenance tasks to prevent leaks** \\ \\ Preventative maintenance is crucial to avoid large and costly repairs down the line.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/4-roof-maintenance-tasks-to-prevent-leaks) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc49e4b67a1a4d16a84_602dcc5e62ecfde5488b1ff4_oven.avif)\\ \\ February 19, 2021\\ \\ **The low-value asset write-off threshold has increased to $5,000 in New Zealand, but only until 16 March 2021** \\ \\ Seriously, don't miss the boat on writing-off that new heat pump.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/the-low-value-asset-write-off-threshold-has-increased-to-5-000-in-new-zealand-but-only-until-16-march-2021) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc4a2ecca13b8f773fb_5ffe63f510f300090ceb8156_unnamed.avif)\\ \\ January 11, 2021\\ \\ **Aiming high in 2021** \\ \\ What we have learned from 2020, and how we plan to apply it to 2021.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/the-bar-is-low-but-were-aiming-high) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc33e97412b9c0e4a0e_6005058c22d3701862146c9d_Beach2.jpeg)\\ \\ December 14, 2020\\ \\ **Our AI bot can save your holiday** \\ \\ This smart little bot can save you a world of grief.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-nz/blog/our-ai-bot-can-save-your-holiday) [Next](https://www.tapihq.com/en-nz/blog?e79249b2_page=2) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-nz/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-nz/blog#) for more information. [Preferences](https://www.tapihq.com/en-nz/blog#) [Reject](https://www.tapihq.com/en-nz/blog#) [Accept](https://www.tapihq.com/en-nz/blog#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-nz/blog#) [Accept All](https://www.tapihq.com/en-nz/blog#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Maintain # Maintenance, Made Smarter. Maintain helps you streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab555a8f89dfd6509c10e_product-bg-4.avif) ![Tapi Maintain feature showing complete job history with detailed timelines.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c955fc7be685e72728e3ce_Maintain%20-%20Complete%20Job%20History..png) Everything in Writing ### Complete Job History See the full audit trail of every maintenance job - every note, every decision and every step - so nothing falls through the cracks. ![Tapi Maintain dashboard ensuring ongoing jobs progress smoothly.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853ab9b4c04541622acecf5_Maintain%20-%20Keep%20the%20ball%20rolling..avif) Faster Resolutions ### Keep the ball rolling. Get a clear view of what's next on every job - so you can act quickly, avoid delays, and close out work faster. ![Email notification from Horizon Property Management via Tapi showing a new maintenance job for a tenant, with details of an electrical socket repair and a link to view the full work order.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853abb7a6c94e060a6feb77_Maintain%20-%20Shared%20Job%20Links..avif) Less Back-and-Forth ### Shared Job Links. Landlords, tenants, and tradies can check updates, ask questions, or take their action - all from one simple, secure job link. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Coordinator ## Orchestrated to perfection. The Coordinator is your always-on maintenance manager - chasing tradies, keeping everyone in the loop, and making sure nothing slips through the cracks. Calm, capable, and always in sync. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#coordinate) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Service # Smarter Maintenance Planning. Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a692c9a8eef4a31d4e05e2_Service_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5554460d0d28ae7a032_product-bg-8.avif) ![Tapi Service screen showing recurring maintenance tasks automated for property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b6ae6131b868e046c8ed_Service%20-%20Set%20once%2C%20stay%20on%20top..avif) Hands-Off Scheduling ### Set once, stay on top Recurring jobs auto-generate when due, so routine work never falls through the cracks. ![Service feature keeping all stakeholders informed with real-time updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b7005600457f16ed9e04_Service%20-%20Know%20what%27s%20happening%2C%20when..avif) Full Oversight ### Know what's happening, when. See which properties are covered, which jobs are booked, and which need a nudge - all in one view. ![Service dashboard ensuring landlords, tenants, and trades are looped in on progress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b71d2f00db0c9a3ec5a9_Service%20-%20Everyone%20in%20the%20loop..avif) Fewer Follow-Ups ### Everyone in the loop Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771d955cece9e2c446372_DALL%C2%B7E%20Suburban%20Neighborhood%20Painting%20May%206%202025.webp) ## Contact TAPI HQ # Contact us Leave us your details and we will be in touch shortly. I am a...Property managerTrade supplierLandlordTenantPartnerHow can we help you?Product enquiryAccount or billingTechnical supportBook a demoPartnership requestJob applicationComplaint or feedbackRequest IntegrationGeneral enquiry Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Tapi Success Stories ## Meet the teams who build the future. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png)**How Image Realty Made Maintenance Simple (and Fun) with Tapi** \\ With offices in Springwood and Ipswich, Image Realty manages nearly 3,000 rental properties across South East Queensland. Led by Jade Clark, the team focuses purely on property management - no sales, no distractions, just a relentless commitment to delivering great service.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-gb/stories/image-realty) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png)**Stone Macarthur: Why They Became Tapi's Biggest Fans** \\ Before Tapi, maintenance coordination was time-consuming and stressful. Now, everything - from reporting to approvals and communication - just flows.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-gb/stories/stone-macarthur) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png)**How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi** \\ With over 9,000 properties under management across New South Wales, Lifestyle Group is one of Australia's largest and most established property management agencies.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-gb/stories/lifestyle-group) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png)**Tapi game-changer for Harcourts Hamilton Rentals team** \\ Leading Harcourts franchise Hamilton Rentals says Tapi's maintenance software makes room for excellence and fun.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-gb/stories/harcourts-hamilton) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png)**A track record of 'wowing' people with the best service in real estate** \\ Read how Professionals Narellan + District is using Tapi to streamline property maintenance and enhance the 'wow' factor its team is so well-known for.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-gb/stories/professionals-narellan) ## Explore more stories from our award-winning customers. Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png) ### How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/ray-white-unley) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png) ### How Image Realty Made Maintenance Simple (and Fun) with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/image-realty) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png) ### Stone Macarthur: Why They Became Tapi's Biggest Fans [Read story\\ \\ ?](https://www.tapihq.com/stories/stone-macarthur) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png) ### How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/lifestyle-group) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71e47c402e3e95439c3b1_Propertyscouts%20Logo.svg) ### Propertyscouts NZ: franchisees set to scale with Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/propertyscouts-nz) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e726b6acce366b483e3337_Summit%20Real%20Estate%20Logo.png) ### Summit uses Tapi as stepping stone to reach new heights [Read story\\ \\ ?](https://www.tapihq.com/stories/summit) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e7280108e2d6430f13d693_Profesionals%20Logo%20WhiteReal%20Estate%20NZ%20Logo%202016%201.png) ### Professionals Christchurch embraces the benefits of Tapi [Read story\\ \\ ?](https://www.tapihq.com/stories/professionals-christchurch) New South Wales ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png) ### A track record of 'wowing' people with the best service in real estate [Read story\\ \\ ?](https://www.tapihq.com/stories/professionals-narellan) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71e85a61d1ace81dc3bdb_Oxygen%20Team.svg) ### Switching to Tapi took Oxygen's client service to new level [Read story\\ \\ ?](https://www.tapihq.com/stories/oxygen) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png) ### Tapi game-changer for Harcourts Hamilton Rentals team [Read story\\ \\ ?](https://www.tapihq.com/stories/harcourts-hamilton) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6376188ac0c96d5242c23588_62c2e5d0789023d5b92d66e9_download.avif) ### Tapi & Team Group Rentals \| 75% Less Time on Maintenance [Read story\\ \\ ?](https://www.tapihq.com/stories/harcourts-team-group-rentals) New Zealand ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e71ebd8ead1330ef46cf6d_Harcourts%20Logo%20White.png) ### It's a yes to Tapi from 'Top Property Management Office' Grenadier Rent Shop [Read story\\ \\ ?](https://www.tapihq.com/stories/grenadier-rent-shop) ## Tapi Blog ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # The Tapi Blog [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/690c104341bf5b40884284be_AU%20Mock-up_Tapi%20copy.png)\\ \\ November 12, 2025\\ \\ **Steady costs, smarter planning: what the Q3 PMI tells us about Australian maintenance trends** \\ \\ This quarter, the story's simple: stability is holding - but not without a sting.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/steady-costs-smarter-planning-what-the-q3-pmi-tells-us-about-australian-maintenance-trends) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/654d856259e51126bde73792_Yellow%2C%20left%20aligned.avif)\\ \\ November 10, 2023\\ \\ **Tapi and iProperty Express partner to bridge the maintenance and inspections processes for property managers** \\ \\ Announcing a completely integrated inspection and maintenance experience.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/tapi-and-iproperty-express-partner-to-improve-the-maintenance-process-for-property-managers) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/646151649c8c61be597c3ae4_paul-kapischka-NLbMgDBio4Y-unsplash.avif)\\ \\ May 15, 2023\\ \\ **4 Key Benefits of Regular Property Maintenance** \\ \\ Whether you're a landlord or rental manager, looking after a property can be challenging work. Learn more about the benefits of regular property maintenance for rental properties.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/4-key-benefits-of-regular-property-maintenance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/64547cd494fede04bb2c1ee2_Desktop_%20Claims%20submission%20(Agents)%20(3).avif)\\ \\ May 9, 2023\\ \\ **Announcing Tapi's partnership with digital insurance company, Open** \\ \\ Tapi is partnering with Open to streamline Landlord's Insurance claims for property managers.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/partnership-with-open-insurance) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc225366f8a96f42542_6099ea60928c55f5101f486b_gutter%2520(2).jpeg)\\ \\ May 11, 2021\\ \\ **Gutter cleaning is the most important task to complete this autumn.** \\ \\ Gutters can hide potentially costly issues. Use this guide to learn what you need to do to keep your gutters in great shape.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/gutter-cleaning-is-the-most-important-task-to-complete-this-autumn) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc2f2d5ec3ca84ff2e7_607625b3c945945dd580b396_roof.jpeg)\\ \\ April 14, 2021\\ \\ **4 roof maintenance tasks to prevent leaks** \\ \\ Preventative maintenance is crucial to avoid large and costly repairs down the line.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/4-roof-maintenance-tasks-to-prevent-leaks) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc49e4b67a1a4d16a84_602dcc5e62ecfde5488b1ff4_oven.avif)\\ \\ February 19, 2021\\ \\ **The low-value asset write-off threshold has increased to $5,000 in New Zealand, but only until 16 March 2021** \\ \\ Seriously, don't miss the boat on writing-off that new heat pump.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/the-low-value-asset-write-off-threshold-has-increased-to-5-000-in-new-zealand-but-only-until-16-march-2021) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc4a2ecca13b8f773fb_5ffe63f510f300090ceb8156_unnamed.avif)\\ \\ January 11, 2021\\ \\ **Aiming high in 2021** \\ \\ What we have learned from 2020, and how we plan to apply it to 2021.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/the-bar-is-low-but-were-aiming-high) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6371ecc33e97412b9c0e4a0e_6005058c22d3701862146c9d_Beach2.jpeg)\\ \\ December 14, 2020\\ \\ **Our AI bot can save your holiday** \\ \\ This smart little bot can save you a world of grief.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/blog/our-ai-bot-can-save-your-holiday) [Next](https://www.tapihq.com/en-au/blog?e79249b2_page=2) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) ## Book a Demo ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Book your free demonstration Leave us your details and we will be in touch to organise the next step. I am a...Property ManagerTenantLandlordTrade Supplier Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Rent roll size0 - 200201 - 500501 - 10001000+ UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. Hey there - looks like you're a Landlord! Tapi helps keeps your properties cared for, your tenants happy, and your property manager on top of every job. [See how Tapi works for Landlords\\ \\ ?](https://www.tapihq.com/en-au/solutions/landlords) Hey! Looks like you're a Tenant. With Tapi, reporting issues and tracking repairs is quick, clear, and stress-free. [See how Tapi works for Tenants\\ \\ ?](https://www.tapihq.com/en-au/solutions/tenants) Hey legend - looks like you're a Tradie! Tapi's built to make your jobs smoother, payments faster, and clients happier. [See how Tapi works for Tradies\\ \\ ?](https://www.tapihq.com/en-au/solutions/tradies) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b64c9f918d27688246d4ab_principals-hero.avif) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Contact TAPI HQ # Contact us Leave us your details and we will be in touch shortly. I am a...Property managerTrade supplierLandlordTenantPartnerHow can we help you?Product enquiryAccount or billingTechnical supportBook a demoPartnership requestJob applicationComplaint or feedbackRequest IntegrationGeneral enquiry Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Smart Maintenance Integrations ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Effortless integrations for smarter maintenance management Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep your maintenance running smoothly. [Book a demo](https://www.tapihq.com/en-gb/integrations#) Discover our integrations. [Want to request an integration? Click here and give us some details!\\ \\ Request Integration\\ \\ ?](https://www.tapihq.com/en-gb/contact?help=integrations) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77b1c9b18e89e3a20d550_City%20Landscape%20Watercolor.webp) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb/integrations#) for more information. [Preferences](https://www.tapihq.com/en-gb/integrations#) [Reject](https://www.tapihq.com/en-gb/integrations#) [Accept](https://www.tapihq.com/en-gb/integrations#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb/integrations#) [Accept All](https://www.tapihq.com/en-gb/integrations#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Payment Setup Confirmation # You're all set up! Thank you for confirming your payment details. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ## Tapi Success Stories ## Meet the teams who build the future. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69140b71106de87a43826f57_8c16aa54-69d2-473e-ac88-3a99cdaaebbe.png)**How Place One Group Brisbane Streamlined Maintenance and Reduced Admin with Tapi** \\ Place One Group, based in Brisbane, manages more than 2,300 properties across the region. Like many property management teams, maintenance had become one of their biggest administrative challenges.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/place-one-group) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png)**How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi** \\ For Lachlan Turner, Operations Manager at Ray White Unley, leading a high-performing property management team means constantly looking for ways to work smarter - not just harder.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/ray-white-unley) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png)**How Image Realty Made Maintenance Simple (and Fun) with Tapi** \\ With offices in Springwood and Ipswich, Image Realty manages nearly 3,000 rental properties across South East Queensland. Led by Jade Clark, the team focuses purely on property management - no sales, no distractions, just a relentless commitment to delivering great service.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/image-realty) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png)**Stone Macarthur: Why They Became Tapi's Biggest Fans** \\ Before Tapi, maintenance coordination was time-consuming and stressful. Now, everything - from reporting to approvals and communication - just flows.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/stone-macarthur) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png)**How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi** \\ With over 9,000 properties under management across New South Wales, Lifestyle Group is one of Australia's largest and most established property management agencies.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/lifestyle-group) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png)**A track record of 'wowing' people with the best service in real estate** \\ Read how Professionals Narellan + District is using Tapi to streamline property maintenance and enhance the 'wow' factor its team is so well-known for.\\ \\ Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/professionals-narellan) ## Explore more stories from our award-winning customers. Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69140b71106de87a43826f57_8c16aa54-69d2-473e-ac88-3a99cdaaebbe.png) ### How Place One Group Brisbane Streamlined Maintenance and Reduced Admin with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/place-one-group) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6900631f49eaac448820ff95_Belle%20Property%20Logo%20-%20Edited.png) ### How Belle Property Orange Transformed Maintenance in Just Three Months with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/belle-property-orange) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69005781cf8828172706d1d9_83068340-77d7-4d0b-983e-d928448ac4f3.png) ### How Doyle Spillane Real Estate Cut Maintenance Admin to Minutes a Day with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/doyle-spillane-real-estate) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png) ### How McGrath Ballina \| Lennox Head \| Byron Bay Transformed Their Maintenance Game with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/mcgrath-northern-rivers) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png) ### How McGrath Townsville Slashed Maintenance Times and Turned Tenants Into Advocates with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/mcgrath-townsville) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec9ba04635867a61501734_Ray%20White%20Logo%20White.png) ### How Ray White Unley Simplified Maintenance and Boosted Team Performance with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/ray-white-unley) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec96887d54025b3c82c84c_Image%20Realty%20Logo%20194px%201.png) ### How Image Realty Made Maintenance Simple (and Fun) with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/image-realty) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ec92e687a6c159abc79745_Stone%20Real%20Estate%20Logo.png) ### Stone Macarthur: Why They Became Tapi's Biggest Fans [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/stone-macarthur) Australia ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e8b8dc53b0341246536784_Lifestyle%20Group%20Logo%20Light.png) ### How Lifestyle Group Streamlined Maintenance Across 9,000+ Properties with Tapi [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/lifestyle-group) New South Wales ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e728bc333938c12f47ae51_Professionals%20Logo%20White.png) ### A track record of 'wowing' people with the best service in real estate [Read story\\ \\ ?](https://www.tapihq.com/en-au/stories/professionals-narellan) ## Tapi Maintenance Management # Woohoo! You're one step closer to making maintenance management a breeze. We've got your details and you'll hear from us in no time. [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/6900631f49eaac448820ff95_Belle%20Property%20Logo%20-%20Edited.png)\\ \\ **How Belle Property Orange Transformed Maintenance in Just Three Months with Tapi** \\ \\ Belle Property Orange manages more than 900 residential and commercial properties across Central West NSW. Fast-forward just three months after launching Tapi, and the change has been nothing short of transformative.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/belle-property-orange) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69005781cf8828172706d1d9_83068340-77d7-4d0b-983e-d928448ac4f3.png)\\ \\ **How Doyle Spillane Real Estate Cut Maintenance Admin to Minutes a Day with Tapi** \\ \\ On Sydney's Northern Beaches in Dee Why, Doyle Spillane Real Estate manages about 1,300 properties, and two years after switching to Tapi, maintenance barely registers as a pain point.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/doyle-spillane-real-estate) [![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/69003d845a959fb6a5408d26_McGrath%20Logo%20-%20Edited.png)\\ \\ **How McGrath Ballina \| Lennox Head \| Byron Bay Transformed Their Maintenance Game with Tapi** \\ \\ With a mix of long-term property managers and newer recruits, Kimberly's team knows what it takes to juggle the fast pace of property management - and how much time maintenance can take away from the work that really matters.\\ \\ Read more\\ \\ ](https://www.tapihq.com/en-au/stories/mcgrath-northern-rivers) ## Canvas Photo Upload # Property Journey Canvas Take a photo of your canvas and upload it for a beautiful report in your brand to send to your prospect or customer. **Tapi Subscribers: we'll also import details from the canvas directly into your account.** Upload Canvas Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Subscriber Terms Overview # Subscriber Terms 01. **Introduction and registration** **?** 1. You must accept the Agreement before accessing and using the Services. ? 2. By signing the Terms of Engagement and accessing and using the Services, you agree to be bound by the Agreement (including these Subscriber Terms). If you do not agree to the terms of the Agreement, you must not access or use the Services. ? 3. From time to time we may need to make changes to these Subscriber Terms. We will give you at least 30 days' prior notice of any changes to these Subscriber Terms. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Subscriber Terms. For the avoidance of doubt, the exercise of our right to assign the Agreement pursuant to clause 14.2 shall not be a material adverse change to these Subscriber Terms. ? 2. Subject to the 30 days' prior notice, the amended Subscriber Terms will become effective as stated in our notice to you. ? 3. Your continued access to and use of the Services following the effective date of any changes constitutes you agreeing to be bound by the modified Subscriber Terms. ? 4. You must be a registered user in order to access and use the Services as a subscriber. In order to become a registered user and activate an account, you must complete the registration process following our instructions. ? 5. Third-Party Content may be accessed and used by you at your election. Third-Party Content is governed by the separate terms and conditions accompanying such Third-Party Content, which may include separate fees and charges. Any such terms are between you and the relevant third party. ? 02. **Authorised Users** **?** 1. Only your Authorised Users may access or use the Services on your behalf. You may authorise any of your employees, contractors, representatives or other persons to be an Authorised User, provided that you have notified us of each such Authorised User's name and other information regarding each Authorised User that we reasonably require. ? 2. You must take every possible care to protect (and ensure that your Authorised Users protect) each email address, username, password or other identifier or method of access to the Services to prevent unauthorised access or use of the Services by others. We may act on any instructions or interactions that we reasonably believe to be from you or authorised by you, and we are not required to enquire into, or verify, authorisation. You must ensure that no property information or other End User Data is provided to us without proper authority. ? 3. You must ensure that all information supplied by you and your Authorised Users to us (including for the purposes of registration and when accessing and using the Services) is true, correct and up to date. ? 4. You must notify each Authorised User of the terms of the Agreement and ensure that each of them strictly comply with those terms. You are responsible (and liable) for any failure of any Authorised User to comply with the terms of the Agreement (as if it were a breach by you of the Agreement). ? 03. **Services, Packages and Fixed Terms** ? 1. Subject to compliance by you with the Agreement, we grant to you, and you accept from us (on a subscription basis), a non-exclusive, non-transferable and non-assignable (subject to clause 14.1) right to access and use the Services until termination of the Agreement. ? 2. The Services comprise: the Subscription Services and the Related Services, the costs of which are included in the Subscription Fee and the Training & Onboarding Fee also specified in the Terms of Engagement; and any additional configuration, data migration, implementation, support and/or training services that we agree to provide at any time (Additional Services), the costs of which will be the cost to us of providing such Additional Services (on a time and materials basis, as notified by us at the relevant time) will be passed on to the client (Additional Services Fees). ? 3. You agree that the features and functionality of the Subscription Services available to you depends on your selected Package at any time. You may select a different Package, or a different term for your Package, on giving us at least 30 days' prior notice, except that you may not, during any Fixed Term, downgrade your Package or move to a rolling monthly arrangement or a shorter term (unless we agree otherwise and you provide 90 days' prior notice). If you select a different Package or term, the applicable Fees will also change accordingly. ? 4. You also agree that we may update, modify, change or offer new features and functionality for any Package from time to time (by giving you at least 30 days' prior notice if the change applies to the Package then being provided to you). Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change materially adversely affects you in any way, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Package. ? 2. Subject to the 30 days' prior notice, the modified Package will become effective as stated in our notice to you. ? 5. At the end of any Fixed Term, we will continue to provide the relevant Services. Your Fixed Term will automatically roll-over to a new equivalent Fixed Term unless you provide at least 90 days' notice. ? 6. If you transition to a third-party trust accounting or property management system that is not integrated with Tapi's Services, this does not constitute a valid reason for contract termination. You remain responsible for all fees and charges under your agreement for the duration of the committed contract term. No refunds, early terminations, or waivers of payment obligations will be granted due to your decision to move to an unsupported system. ? 04. **Fees** **?** 1. In consideration of your use of the Services, you agree to pay us the Fees. ? 2. The Tapi Platform fee is based on a per property monthly charge. Therefore your monthly bill may differ if the number of properties within your rent roll changes each month. ? 3. From time to time we may change the amount of any Fee. We will give you at least 30 days' prior notice of any changes to the Fees that apply to the Package then being provided to you. Following such notice: ? 1. If you are a Fixed Term subscriber and any notified change increases the Fees that apply to you during your Fixed Term, you may terminate the Agreement (prior to the end of your Fixed Term) by giving notice in writing to us and that termination shall be effective on the date immediately prior to the effective date of the modified Fees. ? 2. Subject to the 30 days' prior notice, the modified Fees will become effective as stated in our notice to you. ? 4. Should you elect to subscribe to the same service pursuant to a separate licensing or services arrangement or agreement. We will be the owners of all right, title and interest in and to the Aggregate Data. ? 5. You warrant and represent that: ? 1. You have obtained all necessary authorisations from third parties, and provided all necessary information to third parties, and otherwise have the right to grant the licences in clauses 6.2 and 6.4 in respect of all of your End User Data, and inputting, using and disclosing your End User Data in the manner anticipated by the Agreement, the Services and any Third-Party Content; and ? 2. Use of your End User Data by us, you or any of the Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Tapi's income. If we are required to pay or collect any federal, state, local, or value-added tax on any Fees, then such taxes and/or duties will be billed to and paid by you immediately upon receipt of our invoice and supporting documentation for the taxes or duties charged. ? 3. Except to the extent otherwise expressly stated in the Terms of Engagement, you agree that your subscription to the Subscription Service is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding the future functionality or features. ? 05. **Payment of Fees** **?** 1. We will invoice you every month for the Fees. An invoice for the first instalment of the Fees will be issued to you on the date of the Agreement. Payment of each invoice is due within 20 days of the date of invoice. ? 2. Subject to applicable law, fees are payable by you without set-off or deduction, withholding or counterclaim. ? 3. If you default in payment of any amount payable under the Agreement, we may: terminate the Agreement or suspend the provision of the Services until such time as you have made payment in full of all amounts due and owing under the Agreement; and charge you all reasonable costs incurred by us in connection with the recovery of the unpaid amounts, including the charges from debt recovery services and legal fees on a solicitor and own client basis. ? 06. **End User Data** **?** 1. You acknowledge that, subject to applicable law, we are not responsible for, and have no liability in respect of, any End User Data, the accuracy of End User Data accessible to other End Users via the Services, or how you or any other End Users use any End User Data or the Services. You are solely responsible for your End User Data (including the contents of your text and e-mail messages, attachments and stored files) and we reserve the right to remove from our servers any content that may expose us or any third party to potential liability. ? 2. You grant a non-exclusive licence to us in respect of all of your End User Data to access, use and disclose such data as required to: (i) provide the Services; (ii) respond to comments and questions and to provide support to End Users; (iii) improve the Services and develop new products, services, features and functionality; (iv) where required by law or where we believe it is necessary to protect our legal rights or interests (including disclosures in connection with the acquisition, merger or sale of a business); and (v) otherwise as required to exercise our rights and comply with our obligations under the Agreement. ? 3. In connection with your use of any Third-Party Content, whether on our website, app or otherwise in conjunction with the Services, you are responsible for adhering to the licence terms made available to you in respect of that Third-Party Content. ? 4. You grant to us a non-exclusive royalty free world-wide and irrevocable licence permitting us to copy, anonymise, aggregate, process and display your End User Data to derive anonymous statistical and usage data, and data about the functionality of the Services, provided such data cannot be used to identify you or your Authorised Users (Anonymous Data), for the purposes of combining or incorporating such Anonymous Data with or into other similar data and information available, derived or obtained from other clients, licensees, users, or otherwise (when so combined or incorporated, referred to as Aggregate Data), so as to permit us to provide services including the copying, publication, distribution, display licensing or sale of Aggregate Data and related or similar other statistics or data to third parties (and to other End User in connection with the Services will not breach any laws or the rights (including intellectual property rights) of any person. ? 5. You are solely responsible for maintaining a copy of all of your End User Data. We have in place for our own purposes policies and procedures to prevent data loss (and recovery) but we do not make any guarantee around loss of End User Data. ? 6. You acknowledge that the operation of the Services depends on the entry by you and other End Users of accurate and up to date End User Data. You undertake to ensure that all End User Data inputted into the Services by or on behalf of you is accurate and up to date and without material omission. ? 07. **Terms of Use** **?** 1. The Terms of Use set out other important terms that apply to the Services, including: restrictions on use; our rights to use data (including personal information in accordance with our privacy policy available at www.tapihq.com/privacy-policy); and limitations on our liability in connection with the Services. ? 08. **Termination for convenience and early termination charges** **?** 1. Either party may terminate the Agreement by giving at least 90 days' prior notice to the other party. ? 2. However: 1. we will not terminate the Agreement under clause 8.1 above during any Fixed Term (for the avoidance of doubt, this does not restrict our ability to terminate the Agreement for cause under any other clause); or ? 2. if you give notice under clause 8.1 above and the effective termination date falls within any Fixed Term, you must pay an early termination charge. This charge will include the full value of any remaining fees for the duration of the Fixed Term, calculated as if the Agreement had continued until the end of the Fixed Term. The early termination charge is necessary to protect our legitimate commercial interests, reflecting the pricing or benefits provided during the Fixed Term. A detailed calculation of this charge upon request ? 09. **Termination or suspension for cause** **?** 1. Either party may immediately by notice in writing to the other party terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. the other party has failed to comply with a material term of the Agreement (this includes the non-payment of any Fees or other amounts that are due and payable); ? 2. there is an appointment of any type of insolvency administrator in respect of the affairs of the other party; or ? 3. the other party has engaged in dishonest or fraudulent conduct, or in conduct which has caused, or is likely to cause, either party to breach any applicable law in a material respect. ? 2. We may also immediately by notice in writing to you terminate the Agreement (or we may, in our discretion, suspend the provision of the Services to you) if: ? 1. you breach, or attempt to breach, any of our security protocols or systems applicable to the Services or any Third-Party Content, or access (or attempt to access) an account that does not belong to you; ? 2. our relationship with a third-party partner who provides software or other technology we use to provide the Services expires, terminates or requires us to change the way we provide the software or other technology as part of the Services; or ? 3. it becomes unlawful for us to perform any of our obligations under the Agreement. ? 3. Upon termination of the Agreement (for any reason): ? 1. you must immediately cease to access or use the Services and destroy all access codes or passwords related to the Services and Confidential Information in your possession or under your control; ? 2. any termination will be without prejudice to any prior breaches of the Agreement; and ? 3. any provision of the Agreement intended to survive termination shall survive. ? 4. You acknowledge and agree that (subject to applicable law) no Fees (paid in advance and which relate to the period following termination) will be refunded to you if we terminate the Agreement for cause in accordance with clause 9.1 or 9.2.1. ? 5. If you are involved in any active Property Service Engagement at the date of termination, you may continue to use the Services solely in connection with the relevant Property Service Engagement and in accordance with the Agreement until the completion of the relevant Property Service Engagement(s), except where termination has been initiated by us under clause 9.1 or 9.2, in which case any extension shall be at our sole discretion (acting reasonably). ? 6. You acknowledge that we may, without notice to you, terminate or suspend any other end user's access to the Services in accordance with their agreement with us or the Terms of Use. Such termination or suspension may affect your ability to utilise the Services and undertake Property Service Engagements. To the extent such termination or suspension was not caused by our negligent act or omission, material breach of the Agreement by us, or any breach of law by us, we will not be liable to you in respect of any such termination or suspension. ? 10. **Warranties** **?** 1. We will: ? 1. use our commercially reasonable efforts to ensure that the Services are accessible by you in accordance with the Agreement, and that the Services will perform substantially in accordance with the relevant Package description under normal use and circumstances; and ? 2. use commercially available anti-virus software in the provision of the Services to screen for and detect disabling devices, trojan horses, and other viruses designed to damage or detrimentally interfere with software or data. ? 2. Except to the extent otherwise expressly stated to you by us, and subject to applicable law: ? 1. the undertakings of Tapi in clause 10.1 are in lieu of all other warranties in respect of the Services and all other warranties, conditions and representations, whether express, implied or verbal, statutory or otherwise, and whether arising under the Agreement or otherwise, are excluded; ? 2. the Services may be subject to limitation, delays, and other problems inherent in the use of the internet or electronic communications and we do not represent that the Services are error-free or available without disruption; ? 3. we cannot guarantee that the Services will be free from cyber attacks, malware, ransomware, spyware, viruses, trojan horses, worms, time bombs, or similar harmful programming routines; and ? 4. we make no representations or warranties regarding any Third-Party Content, even if you direct us to implement or configure the Third-Party Content in conjunction with the Services. ? 3. Any information provided to you by us via the Services (including a chatbot) in relation to a property or property maintenance services, and that is not End User Data, is for general guidance and convenience only and is not intended to be comprehensive or a substitute for the advice of a tradesperson or other relevant professional. ? 11. Limitation of liability and indemnity ? 1. if we become liable to you in connection with the Agreement or the Services, then all claims by you against us whether in contract, equity, tort (including negligence), breach of statutory duty or otherwise) or any other theory of liability are limited in aggregate to the Fees paid by you in the 12 month period immediately preceding the event giving rise to the liability; ? 2. under no circumstances will either party, Tapi's third party licensors, suppliers or resellers, or any party's directors, officers or employees be liable, whether in contract, equity, tort (including negligence, breach of statutory duty or otherwise) or any other theory of liability, in connection with the Services for any loss of profits, loss of revenue, loss of anticipating savings, or any other indirect, special or consequential loss whatsoever. ? 12. **Records and audit** **?** 1. You will maintain full, accurate and up to date records of all Property Service Engagements and your access to and use of the Services. ? 2. You will provide us with access to your records and Authorised Users and such other information as we reasonably request to enable us to confirm your compliance with the Agreement. ? 13. **Business purpose** **?** 1. You agree that the Services are acquired for the purposes of a business, and as such, the guarantees provided under the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law (and/or any other applicable consumer legislation in the jurisdiction in which the Services are being performed) do not apply. **?** 14. **Assignment** **?** Subject to clause 14.2, neither party may licence, assign, resell, share, pledge, rent or transfer any of its rights under the Agreement or any part of them without the other party's prior written consent (which must not be unreasonably withheld, delayed or conditioned). 2. Either party may assign the Agreement without requiring the consent of the other party: in connection with a merger, acquisition or sale of all or substantially all of the party's assets; or to any related company or affiliate or as part of a corporate reorganisation, and effective upon such assignment, the assignee is deemed substituted as a party to the Agreement. The Agreement will be binding upon the parties and their respective permitted successors and assigns. ? 15. **Confidentiality** **?** 1. Unless otherwise consented in writing by one party to the other, each party will maintain the confidentiality of all Confidential Information of the other obtained pursuant to the Agreement or otherwise in connection with the Services. ? 2. The provisions of clause 15.1 do not apply to any information which: 1. is public knowledge other than breach of this clause; ? 2. is received from a third party who is in lawful receipt of the information and is able to disclose it to the recipient without restriction; ? 3. is required by law to be disclosed; or ? 4. in the case of Tapi, is necessary for us to disclose in order to provide the Services or as otherwise required to exercise its rights and/or comply with its obligations in the Agreement. ? 16. **Force majeure** **?** 1. Neither party shall be liable for any delay or failure to fulfil its obligations under the Agreement arising directly or indirectly from any circumstance beyond the reasonable control of the affected party (including, without limitation, acts of God, flood, earthquake, storm, fire, epidemic, war, embargoes, riot or civil disturbance), provided that the affected party shall: ? 1. notify the other party as soon as practicable of the events; and ? 2. use all reasonable endeavours to continue to perform its obligations and mitigate the effects of the event. ? 17. **Disputes** 1. You will not commence any court or arbitration proceedings relating to a question, difference or dispute relating to the Agreement or the Services (Dispute) unless you have first complied with this section. ? 2. Where any Dispute arises, the relevant party will provide clear written notice of such a Dispute to the other party, and you (or your representative) and Tapi will negotiate in good faith in an attempt to resolve the Dispute amicably. ? 3. Where the Dispute cannot be resolved by way of good faith negotiations within 14 days (or such longer period agreed by you and us) of notice being given in accordance with clause 17.2, either you or we can elect to mediate the Dispute in terms of a standard mediation agreement through the New Zealand Resolution Institute or the Australian Disputes Centre (ADC), by a mediator appointed by the ADC. Each party must bear its own costs of the mediation. ? 4. Nothing in this section will preclude a party from taking immediate steps to seek urgent injunctive relief before an appropriate court. ? 18. **General** **?** 1. You must arrange (and maintain) adequate insurance with a reputable insurance company, as necessary to cover any loss or liability that you may incur in connection with your access to or use of the Services. ? 2. Any notices to be provided pursuant to these Subscriber Terms shall be made by email. You may email us at the email address specified on our website or our app at the relevant time. We will email you at the email address supplied to us for the purposes of opening your account. You may change your email address for notices by giving written notice to us. In some circumstances (acting reasonably and taking into account the nature of the communication), we may contact you (or enable you to contact us) using other functionality within the Services (including posting a notice on our website or our app, or using chatbot messaging or pop-up notifications), but these other forms of communication will not be used to give formal notice of fundamental matters in connection with the Agreement. ? 3. The Agreement and the provision of the Services will be governed by New Zealand and Australian law and you agree to submit to the exclusive jurisdiction of the courts in respect of any disputes or claims arising out of or in connection with the Services. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. ? 4. Nothing express or implied in the Agreement shall be construed as constituting either party as the partner, agent, employee, office or representative of, or as a joint venture with, the other party, and neither party will make any contrary representation to any other person. ? 5. If any of provision of the Agreement is determined to be illegal, invalid or otherwise unenforceable, then, to the extent necessary, it shall be severed and deleted from the Agreement and the remaining terms of the Agreement shall survive and continue to be binding and enforceable. ? 6. No delay, neglect, or forbearance on the part of either party in enforcing against the other party any term or condition of the Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under the Agreement. ? 19. **Defined terms** **?** 01. Additional Services has the meaning given to it in clause 3.2.2. ? 02. Additional Services Fee has the meaning given to it in clause 3.2.2. ? 03. Agreement means: (a) the Terms of Engagement; (b) these Subscriber Terms; and (c) the Terms of Use. ? 04. Authorised Users means any of your personnel, contractors, agents or representatives that you have authorised to access and use the Services on your behalf and whose details you have notified to us. ? 05. End User means any person who accesses the Services or our website or app, and includes property managers, landlords, tenants and property maintenance contractors (and any of their personnel) and visitors to our website or app. ? 06. End User Data means: (a) any information and data relating to a property or property maintenance services; and (b) any other information (including personal information), that is provided by (or on behalf of) an End User to Tapi, or inputted by Tapi on behalf of an End User, or derived by Tapi from other End User Data in connection with the Services. ? 07. Fees means the fees set out in the Terms of Engagement (as updated from time to time in accordance with clause 4.2 or otherwise by agreement), any Additional Services Fees and any other applicable fees for the Services. ? 08. Fixed Term means the fixed term (if any) set out in the Terms of Engagement or any other fixed term selected by you in accordance with the Agreement. ? 09. Package means the selected package of features and functionality for the Services set out in the Terms of Engagement or any other Package selected by you in accordance with the Agreement (in each case as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 10. Property Service Engagement means the order, supply, invoicing and payment for property maintenance services. ? 11. Related Services means the standard integration, support and training services provided by Tapi from time to time described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 12. Services means the services provided by Tapi from time to time (including the Subscription Services, the Related Services and the Additional Services). Services do not include Third-Party Content. ? 13. Subscription Services means the subscription service provided by Tapi from time to time having the core functionality described in the Terms of Engagement and including the selected Package described in the Terms of Engagement (as updated from time to time in accordance with clause 3.4 or otherwise by agreement). ? 14. Tapi, we, us and our means Tapi Limited or our permitted successors or assigns in accordance with clause 14.2. ? 15. Terms of Engagement means the Terms of Engagement between us (including the key details, the cover page and the signature clauses). ? 16. Terms of Use means the Terms of Use located at https://www.tapihq.com/terms and incorporating our privacy policy at www.tapihq.com/privacy-policy (as updated from time to time). ? 17. Third-Party Content means any software, data, text, audio, video, or images made available to you by any third party on our website or app or in conjunction with the Services. ? 18. You and Your means the person who subscribes to access and use the Services, and includes any entity on behalf of which that person has subscribed. ## AI Maintenance Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # You're in charge now. The AI-first maintenance workbench for property management professionals. [Book a demo](https://www.tapihq.com/en-gb/tapihq#) [Watch video](https://www.tapihq.com/en-gb/tapihq#) X PausePlay % buffered00:00 00:00 UnmuteMute Exit fullscreenEnter fullscreen Not a Tapi Story from Tapi on Vimeo Play ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c7806_hq_hero-image.png) Loved by ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f7_Harcourts.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e78878b78d555089adca93_Harcourts_logosvg%201.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f6_McGrath.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f9_Ray%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77fa_Raine%26Horne.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826decf981d372e4b2c77f8_firstnational.svg) ## Take control of every job, every tradie, every moment. With TapiHQ, you're not reacting - you're running the show. Assign, track, and resolve maintenance with precision. No mess, no missed steps, just momentum. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/684f8ad9774fca94d64dbb96_Concierge%20Background.png)![TapiHQ Concierge page supporting tenants with easy repair requests.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdc6c14dede266a30cec4_Job_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68522d786e9103c23dc0d462_Suburban%20Neighborhood%20Creation.avif)![TapiHQ Inbox page showcasing streamlined maintenance communication.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68abdd1a3008cdec5efb60a1_Inbox_%20Take%20action.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68536db4a63c889514f82ae3_Product-BG-3.avif)![TapiHQ Bill page highlighting invoice automation and processing.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c95a4bcd364511ca362dab_Invoice_%20Processing%20invoice.svg) Concierge Handle tenant requests faster - with less back and forth and more transparency. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/concierge) Inbox Start every day with a clear, prioritised list of what needs your attention. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/inbox) Bill AI extracts the invoice details. You stay focused on approvals, not admin. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/bill) ## Know whats happening. Act with confidence. For property management leaders ### Lead with clarity Maintain Reduce costs, improve response times, and streamline maintenance with AI-powered workflows. Tab 2 [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/maintain) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 2 Comply From smoke alarms to safety docs, Comply keeps every box ticked and every risk managed. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/comply) ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Tab 3 Manage Get the clarity and control you need to run high-performing property management teams. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/manage) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Tab 4 Service Automate the scheduling of routine maintenance to keep every property clean, compliant, and cared for. [Learn More\\ \\ ?](https://www.tapihq.com/en-gb/platform/service) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) [Book a demo](https://www.tapihq.com/en-gb/tapihq#) Add Tab 1 Content ![TapiHQ Maintain page focused on tracking job progress and history.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858bd73df82bf10739fd598_TapiHQ%20-%20Maintain.avif) Add Tab 2 Content ![TapiHQ Comply page ensuring properties meet compliance requirements.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17aae4ad43b07de7b3_TapiHQ%20-%20Comply.avif) Add Tab 3 Content ![TapiHQ Manage page centralising property management workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be17c8aaf877a14d9249_TapiHQ%20-%20Manage.avif) Add Tab 4 Content ![TapiHQ Service page showing automated task scheduling and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6858be177b34dce1d57adf1d_TapiHQ%20-%20Service.avif) ## No Switching. Just Syncing. Tapi connects to the systems you trust - integrating right into your workflow. [![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa75eb55f871b54103dd_Reapit%20Logo%201%20White.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b8fa83adedc4c314fd08e9_Reapit%20Logo%202.svg)](https://www.tapihq.com/integrations/reapit-pm)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a2_Palace%20B%201%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7995_Palace%20B%201%202.svg)](https://www.tapihq.com/integrations/mri-palace)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7997_Property%20tree%20logo%201%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a0_Property%20tree%20logo%202.svg)](https://www.tapihq.com/integrations/propertytree)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac79a4_Propertyme%20white.svg)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7996_Trust%20System%20Logo%201%201.svg)](https://www.tapihq.com/integrations/propertyme)[![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac799d_Inspection%20Express%20white.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6899a53eede7ad0171ac7999_Inspection%20Express%20Retina%201.png)](https://www.tapihq.com/integrations/inspection-express) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e714ec7ca7dc5918f95e46_Auckland%20Neighborhood.png) By clicking **"Accept"**, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our [Privacy Policy](https://www.tapihq.com/en-gb/tapihq#) for more information. [Preferences](https://www.tapihq.com/en-gb/tapihq#) [Reject](https://www.tapihq.com/en-gb/tapihq#) [Accept](https://www.tapihq.com/en-gb/tapihq#) **Manage Consent Preferences by Category** Essentials **Always active** Necessary for the site to function. Always On. Marketing Used for targeted advertising. Personalization Remembers your preferences and provides enhanced features. Analytics Measures usage and improves your experience. [Reject All](https://www.tapihq.com/en-gb/tapihq#) [Accept All](https://www.tapihq.com/en-gb/tapihq#) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Preferences ## Innovative Property Care Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Hey there, we're Tapi We exist to make property care better for everyone. Maintenance shouldn't be a headache - it should be quick, clear, and fair. Our purpose is to give property managers the tools, owners the confidence, and tenants the experience they deserve. Because every home deserves to be looked after. ![Tapi team at industry events - speaking on stage at the Proptech Awards, networking at a waterfront evening, and celebrating with a group photo in 'We ? Property Managers' shirts at a trade show booth.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ef0bc6e4f0293dcb2e0169_Team%20Hero%20v%203.png) ## Redefining property care Before Tapi, property maintenance was too slow, too messy, and too much of a headache for everyone involved. Property managers spent hours chasing jobs, tenants were left in the dark, and owners had no idea what was happening. So we built Tapi - a platform that makes coordinating property repairs easy, transparent, and stress-free. With AI and smart workflows, we give property managers the tools to act fast, keep everyone in the loop, and get the right job done the first time. We believe that when maintenance is handled well, everyone wins. Tenants feel cared for, owners see the value in their investments, and property managers get their time back to focus on what matters. Today, Tapi powers maintenance for over 450,000 properties across New Zealand and Australia. And we're just getting started-continuing to break down the barriers to great property care, and finding new ways to make maintenance work for everyone. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![Tapi team members delivering a talk to the PMC 2024 crowd in Wellington, New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![Collection of Polaroid images of Tapi Team and customers at PMC 2024 event in New Zealand. ](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![Tapi team visiting customer offices - meeting face-to-face, sharing laughs, and strengthening partnerships with property managers in their own workspace.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41302d5220132c987545_about-marquee-1.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412ead6c9007a0a2ed24_about-marquee-2.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300937fe965bad7f4c_about-marquee-3.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d41300aa1795ac629e773_about-marquee-4.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d4130a80553649ced14d4_about-marquee-5.avif)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d412e4d69948d035dddef_about-marquee-6.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our team. We're a team who care about the people behind every property. Our crew blends deep expertise in property and smart technology - but we're united by a commitment to making maintenance better. We listen, we adapt, and we keep every decision anchored in what makes life easier for property managers, owners, tenants and tradies. ![Collage of Tapi team moments: a group posing under purple lights, two people chatting with drinks at a party, a team sitting in front of a Tapi Property Maintenance sign, three staff at an event booth, and a large group having dinner together at a restaurant.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a41941ecc9cee981bad386_Group%20342%20(1).avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Our values. ### We're process obsessed. We obsess over processes and how they can be made better, internally and externally. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77a508a1dd499da9715f3_Process%20Obsessed.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a287794bc7bbb4ba9d6907_Jason%20Goes%20Boom%20WebP.webp) ### We go above & beyond. We take every opportunity to go the extra mile for our customers and each other. ### We hustle with class. We make moves faster, work smarter and get it done better, while doing it with class. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc4df15b6ab872e02f1f_Proptech%20Awards%202025%201.png) ![Tapi team member and customer strapped into a giant slingshot ride, smiling and laughing while recording a video testimonial.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68eddc5851ebde00ded96aae_GIF%20to%20WEBP%20Design%20Video%201.png) ### We're relentless to create. We don't just imagine better ways - we invent them. We keep building, improving, and pushing forward, every single day. ### And we have chutzpah. We back ourselves, we're bold in our decisions and we're positively audacious for success. ![Group of Tapi team members posing together indoors, smiling and giving thumbs up, alongside a close-up photo of a fresh tattoo of the Tapi logo on someone's skin.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68d2285093db13ada96739e2_Tattoo%20Wahoo%20Retouch.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ## Proud of what we've built We don't set out to win awards - but we're honoured when our work gets recognised. From innovation to customer experience, each recognition is a reflection of the people who use Tapi every day and the team who make it better for them. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2498c81f04f01dbf03_about-awards-image-4.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2480ed2749f21ab8f3_about-awards-image-2.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f07fad1a5b2fddaa8cd8_Innovator%20of%20the%20Year%20Maintenance%20Compliance%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d8c2465c04c0528aa74db_about-awards-image-3.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eb7e89a5744b2cd7a445_REIA_seals%20Finalist_Innovator%20of%20the%20Year%20-%20Property%20Management%20Platform%201.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f1625fa29efc80645df2_Property%20Management%20Maintenance.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1f14dd73c072f50864bae_AI%20Empowered%20Solutions.png)![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e1eaea973359ef99ffb561_Proptech%20Awards%202023_Finalist%20Badge_Property%20_%20Facilities%20Management.png) ## Help us make property care better for everyone We're building a smart, supportive team with a shared purpose. We work hard, enjoy what we do, and back each other every step of the way. If that sounds like you, check out the roles we've got open. [See jobs](https://www.linkedin.com/company/tapihq/) ![Three women wearing black Tapi t-shirts smiling together in front of a brick building.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689d903d7810845d92015416_cta-image.avif) ## Effortless Property Bill Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Bill # Smarter bills. Smoother approvals. From AI-powered invoice processing to bulk uploads and flexible payment options - Bill makes property payments easier for everyone. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca15fec7d1c54568345429_Bill%20-%20Hero.svg) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab554b2a4e819a65ae7f9_product-bg-1.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685375b3eef0fd5feb2a1650_Bills%20-%20Let%20Bill%20read%20the%20fine%20print.avif) Hands-Free Processing ### Let Bill read the fine print Bill uses AI to extract the key details from every invoice - linking it to the job, surfacing costs, and prepping it for approval. No more data entry. Just clear, ready-to-review bills. ![Bills feature processing large volumes of invoices quickly in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ca13884e72e1a4844c6e8b_Bills%20-%20Process%20hundreds%20in%20one%20go.png) Batch Ready ### Process hundreds in one go Need to process a month of water rates? Or a council batch for your whole portfolio? Upload them all at once - Bill will do the rest. Accuracy meets scale. ![Showing options for managing landlord payments flexibly with Property Credit.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/685377a977271d9fcbe7292f_Bills%20-%20Give%20landlords%20breathing%20room.avif) Flexible Payments ### Give landlords breathing room With Property Tab, landlords can pay bills in instalments - up to $15,000. It's a simple way to approve urgent work without the cash flow crunch. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Extractor ## Power your bill processing with precision HeyTapi Extract is your tireless AI bill assistant - pulling details from maintenance invoices, water rates, and levies, then prepping payments so they're ready to go. Less grunt work, fewer slip-ups, and a whole lot more confidence. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.heytapi.com/) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Tapi Inbox Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Inbox # Your Day, Organised. The Inbox shows you exactly what needs your immediate action, and what requires attention across your portfolio. You know what done looks and feels like. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab56bf1bfb8bfbc5318c7_product-bg-2.avif) ![Tapi Inbox dashboard showing maintenance requests moving through stages with clear status updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a09cdb7f9e00e0b4fd9_Inbox%20-%20Move%20maintenance%20forward..avif) Faster Turnaround ### Move maintenance forward A prioritised list of what needs doing - so you can assign work, approve quotes, and keep jobs moving without bottlenecks. ![Tapi Inbox view showing bills and reminders for timely payments.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a091f37b28674eaa32b_Inbox%20-%20Pay%20on%20time%2C%20every%20time..avif) No more invoice limbo. ### Pay on time, every time. All invoices in one spot - streamline approvals, avoid late fees, and give owners transparency they'll love. ![Inbox screen turning tenant messages into actionable maintenance jobs in Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537a8fec3fd99367883ece_Inbox%20-%20Turn%20talk%20into%20action..avif) **Clear Communication** ### Every message, captured Centralise tenant, owner, tradie, and internal team messages - retained in the audit trail so nothing gets lost, and every decision is documented. ![Tapi Inbox highlighting items that need immediate attention from property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68537b748005855c6a61fe96_Inbox%20-%20Pay%20on%20time%2C%20every%20time%202.avif) **No Job Left Behind** ### Stay in control When a job stalls even after a reminder Tapi flags it for your attention, so you can follow up or delay with ease and keep everything progressing. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Advisor ## Clarity in every call The Advisor gives you the insights to make faster, smarter maintenance decisions. From knowing each property best to benchmarking maintenance costs, decisions are easier with instant AI-powered recommendations. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#advise) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. ? Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e4d4342e9944f09fd87fe4_Eastern%20Sydney%20Suburb.png) ## AI Tenant Assistant ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Concierge # Smart Help, Anytime. Meet Concierge, your AI-powered assistant for tenants. Report repairs, get answers, and solve issues 24/7 all from a page made just for their home. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690de84c791dee3decea7_Concierge_%20Heroro.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab55522c825f449ee417f_product-bg-3.avif) ![Concierge screen offering tenants instant help with repairs through Tapi.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68539c1f1f37b28674f86491_Concierge%20-%20Instant%20Repairs%20Help..avif) Fewer Callouts ### Instant Repair Help. Diagnose and resolve maintenance issues before they escalate. Concierge helps tenants report problems clearly or self-solve when possible. ![Tapi Concierge home hub where tenants can manage repairs, bills, and updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c7d4c81bd3fb0e0f361f09_Concierge%20-%20Your%20Home%27s%20HQ.png) One Tap Access ### Your Home's HQ Each property has its own unique Tenancy Home Page, accessible via QR code. It's the central hub for help, info, and updates - personalised and always up to date. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Triager ## Fluency in every repair HeyTapi Triage is your multilingual repair assistant - collecting issue details 24/7, helping tenants self-solve small problems, and giving you the right info to act fast. Less noise, more action. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#triage) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Built for busy property managers who want to grow their business [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771269bbb2b61bbbcfd5f_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth.webp) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Maintain # Maintenance, Made Smarter. Maintain helps you streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a690a794f271c850b1d50e_Inbox_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab555a8f89dfd6509c10e_product-bg-4.avif) ![Tapi Maintain feature showing complete job history with detailed timelines.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c955fc7be685e72728e3ce_Maintain%20-%20Complete%20Job%20History..png) Everything in Writing ### Complete Job History See the full audit trail of every maintenance job - every note, every decision and every step - so nothing falls through the cracks. ![Tapi Maintain dashboard ensuring ongoing jobs progress smoothly.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853ab9b4c04541622acecf5_Maintain%20-%20Keep%20the%20ball%20rolling..avif) Faster Resolutions ### Keep the ball rolling. Get a clear view of what's next on every job - so you can act quickly, avoid delays, and close out work faster. ![Email notification from Horizon Property Management via Tapi showing a new maintenance job for a tenant, with details of an electrical socket repair and a link to view the full work order.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853abb7a6c94e060a6feb77_Maintain%20-%20Shared%20Job%20Links..avif) Less Back-and-Forth ### Shared Job Links. Landlords, tenants, and tradies can check updates, ask questions, or take their action - all from one simple, secure job link. ## Keep exploring TapiHQ [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) The Coordinator ## Orchestrated to perfection. The Coordinator is your always-on maintenance manager - chasing tradies, keeping everyone in the loop, and making sure nothing slips through the cracks. Calm, capable, and always in sync. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689eafe8299e5a81a2e0bdb4_heytapi-extract-image.avif)[Go to HeyTapi](https://www.tapihq.com/heytapi#coordinate) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Comply: Safety Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Comply # Compliance, Covered. Comply helps you manage contractor safety and property obligations - so you're always audit-ready and in control. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a691fe644b9a232b87d488_Compliance_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5549e38bbefd22b8080_product-bg-5.avif) ![Comply screen for securely sending compliance documentation.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68c93475490a4994db4377e8_Compliance%20-%20Send%20with%20confidence.png) Risk-Free Work Orders ### Send with confidence. Track insurance, licences and safety docs - so every contractor meets your legal obligations as a PCBU and automtic follow-ups to contractors before documents expire. ![Compliance feature ensuring properties remain inspection-ready at all times.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b2509dc044b8836a3fc5_Compliance%20-%20Stay%20inspection%20ready..avif) Safer Properties ### Simplify Compliance Management Schedule and store compliance tasks - like smoke alarms, pools and asbestos - in one central place. ![Tapi Comply dashboard keeping compliance records ready for inspection.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b60fa0efb4ad8d94c39c_Compliance%20-%20Be%20ready%20to%20prove%20it..avif) Audit-Ready Proof ### Be ready to prove it Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Lead confidently.** \\ Manage gives you clear visibility across your team, suppliers, and workflow - so you can act fast and make smarter calls.\\ \\ Go To\\ \\ Manage\\ \\ ?](https://www.tapihq.com/platform/manage) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Smart Maintenance Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Service # Smarter Maintenance Planning. Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a692c9a8eef4a31d4e05e2_Service_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5554460d0d28ae7a032_product-bg-8.avif) ![Tapi Service screen showing recurring maintenance tasks automated for property managers.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b6ae6131b868e046c8ed_Service%20-%20Set%20once%2C%20stay%20on%20top..avif) Hands-Off Scheduling ### Set once, stay on top Recurring jobs auto-generate when due, so routine work never falls through the cracks. ![Service feature keeping all stakeholders informed with real-time updates.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b7005600457f16ed9e04_Service%20-%20Know%20what%27s%20happening%2C%20when..avif) Full Oversight ### Know what's happening, when. See which properties are covered, which jobs are booked, and which need a nudge - all in one view. ![Service dashboard ensuring landlords, tenants, and trades are looped in on progress.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b71d2f00db0c9a3ec5a9_Service%20-%20Everyone%20in%20the%20loop..avif) Fewer Follow-Ups ### Everyone in the loop Time-stamped logs and easy reports mean you can show evidence whenever it's needed. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e771d955cece9e2c446372_DALL%C2%B7E%20Suburban%20Neighborhood%20Painting%20May%206%202025.webp) ## Property Maintenance Index ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) # Australian Property Maintenance Index Benchmark Costs, Gain Insights, and Strengthen Your Pitch. [Get yours](https://www.tapihq.com/en-au/resources/property-maintenance-index#) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a88_AU%20PMI%20Banner%20Image.avif) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682eb8e7be0c84d5ec6c5a8f_suburban.avif) ## Elevate Your Maintenance Strategy with Real Market Insights Stop guessing how your maintenance costs stack up. The Property Maintenance Index compiles data from 100,000's of real jobs across plumbing, electrical, appliances, and more. Compare your expenses to industry benchmarks, demonstrate your competitive edge to landlords, and stay proactive with seasonal tips and insights. **What you get:** ? Quickly benchmark costs and identify savings. ? Showcase your value to current and prospective landlords with real data. ? Plan ahead for seasonal issues and reduce unexpected headaches. Download the Property Maintenance Index now and turn guesswork into data-driven success! Size of rent roll0-100 properties101-250 properties251-750 properties751-1,500 properties1,501-2,500 properties2,500+ properties Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Efficient Property Management The Tapi Method # The gold standard for property care The Tapi Method is how the best property managers coordinate maintenance at scale: clear, consistent, and fast. It's built on years of learning what works in real life - across hundreds of thousands of jobs. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682fd51801b27b7acf608ee2_method-logo.avif) [Download The Method](https://www.tapihq.com/en-au/the-method#cta-section) ## The Big Idea ### Why The Method matters, and what makes it different. [Why The Method Wins More Managements\\ \\ 0.1](https://www.tapihq.com/en-au/the-method/why-the-method-wins-more-managements) [What Great Coordination Looks Like\\ \\ 0.2](https://www.tapihq.com/en-au/the-method/what-great-coordination-looks-like) [Who The Method Is For\\ \\ 0.3](https://www.tapihq.com/en-au/the-method/who-the-method-is-for) [How to Use The Method\\ \\ 0.4](https://www.tapihq.com/en-au/the-method/how-to-use-the-method) [When to Implement The Method\\ \\ 0.5](https://www.tapihq.com/en-au/the-method/when-to-implement-the-method) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Principles & Practices ### 1.0 Foundations [Know the property\\ \\ 1.1](https://www.tapihq.com/en-au/the-method/know-the-property) [Standardise everything\\ \\ 1.2](https://www.tapihq.com/en-au/the-method/standardise-everything) [Map your response levels\\ \\ 1.3](https://www.tapihq.com/en-au/the-method/map-your-response-levels) [Agree the rules\\ \\ 1.4](https://www.tapihq.com/en-au/the-method/agree-the-rules) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 2.0 Coordination [Triage before you send\\ \\ 2.1](https://www.tapihq.com/en-au/the-method/triage-before-you-send) [Prioritise action\\ \\ 2.2](https://www.tapihq.com/en-au/the-method/prioritise-action) [Match the right tradie\\ \\ 2.3](https://www.tapihq.com/en-au/the-method/match-the-right-tradie) [Get owner approval fast\\ \\ 2.4](https://www.tapihq.com/en-au/the-method/get-owner-approval-fast) [Keep everyone in the loop\\ \\ 2.5](https://www.tapihq.com/en-au/the-method/keep-everyone-in-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 3.0 Execution [Confirm booking & access\\ \\ 3.1](https://www.tapihq.com/en-au/the-method/confirm-booking-access) [Track until it's done\\ \\ 3.2](https://www.tapihq.com/en-au/the-method/track-until-its-done) [Handle quotes with speed\\ \\ 3.3](https://www.tapihq.com/en-au/the-method/handle-quotes-with-speed) [Catch issues early\\ \\ 3.4](https://www.tapihq.com/en-au/the-method/catch-issues-early) [Close the loop\\ \\ 3.5](https://www.tapihq.com/en-au/the-method/close-the-loop) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 4.0 Quality [Measure response and completion times\\ \\ 4.1](https://www.tapihq.com/en-au/the-method/measure-response-and-completion-times) [Score your tradies\\ \\ 4.2](https://www.tapihq.com/en-au/the-method/score-your-tradies) [Spot repeat issues\\ \\ 4.3](https://www.tapihq.com/en-au/the-method/spot-repeat-issues) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/682c23015853e5aa37dda5b7_line-border.svg) ### 5.0 Mindset [Done > perfect\\ \\ 5.1](https://www.tapihq.com/en-au/the-method/done-perfect) [Be the calm in the chaos\\ \\ 5.2](https://www.tapihq.com/en-au/the-method/be-the-calm-in-the-chaos) [It's not just repairs, it's reputation\\ \\ 5.3](https://www.tapihq.com/en-au/the-method/its-not-just-repairs-its-reputation) [The system wins\\ \\ 5.4](https://www.tapihq.com/en-au/the-method/the-system-wins) ![](https://cdn.prod.website-files.com/682fd4a9571aa4610db4d100/682fd4a9571aa4610db4d1c1_line-border.svg) ## Download The Method UTM�Medium: UTM Campaign: UTM Source: Thanks, we'll be in touch! Oops! Something went wrong. Please try again. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad2ec386511f6d9e0592_cta-bg.png) ## Join the Waitlist [![](https://cdn.prod.website-files.com/67eb490ebb3ba6a10a1d106a/67eb4c681a5cb052ca3016fc_tapi-logo%201.svg)](https://www.tapihq.com/en-gb) ## Join the waitlist to be amongst the first to experience the future. ## Efficient Team Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-gb/tapihq) / Manage # Lead Confidently. Manage gives you visibility across your team, contractors, and workflow - so you can make smarter calls, faster. [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a69289a9b581d19e35d5e4_Manage_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5547bce555ea0c56bc6_product-bg-7.avif) ![Tapi insights showing blockages in the maintenance process.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b83387614b3e7d394f79_Metrics%20-%20Spot%20the%20blockages.avif) Fewer Bottlenecks ### Spot the blockages Your dashboard shows exactly where jobs are getting stuck - so you can unblock the process and keep repairs moving. ![Metrics dashboard tracking costs to optimise property management spending.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b84d95eb9f99f1a16f92_Metrics%20-%20Optimise%20your%20outgoings..avif) Smarter Spend ### Optimise your outgoings. See where the money's going, spot trends by contractor, and uncover savings opportunities without compromising quality. ![Dashboard coaching property managers with context-driven insights.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ac1190897cc3f251aa4919_Manage%20-%20Coach%20with%20context..png) Better Outcomes ### Coach with context. Track individual and team performance to know who's thriving, who needs support, and where workflows can be improved. ![Manage feature measuring team momentum and job completion speed.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8a8a2835b7879eedab8_Metrics%20-%20Measure%20momentum..avif) Higher Velocity ### Measure momentum. See how many jobs are opened vs closed - so you can gauge team efficiency and keep progress on track. ![Metrics view highlighting areas of slowdown in maintenance workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8d3f5b04a21a3f7daee_Metrics%20-%20Target%20the%20slowdowns..avif) Fewer Overdues ### Target the slowdowns Quickly spot which jobs are lingering too long - so you can step in, reset expectations, and keep things moving. ## Keep exploring TapiHQ [**Smooth payments.** \\ From AI-powered invoice processing to bulk uploads and flexible payment options, Bill makes property payments easier for everyone.\\ \\ Go To\\ \\ Bill\\ \\ ?](https://www.tapihq.com/platform/bill) [**Smart help, anytime.** \\ Concierge is your AI-powered assistant for tenants - report repairs, get answers, and solve issues 24/7 in 50+ languages.\\ \\ Go To\\ \\ Concierge\\ \\ ?](https://www.tapihq.com/platform/concierge) [**Your day, organised.** \\ Inbox highlights what needs attention across your portfolio - so nothing's missed and everything moves faster.\\ \\ Go To\\ \\ Inbox\\ \\ ?](https://www.tapihq.com/platform/inbox) [**Plan smarter.** \\ Turn recurring jobs into proactive care plans that keep properties in top shape - without the clutter of reminders.\\ \\ Go To\\ \\ Service\\ \\ ?](https://www.tapihq.com/platform/service) [**Compliance Covered.** \\ Comply helps you manage supplier safety and property obligations - so you're always audit-ready and in control.\\ \\ Go To\\ \\ Comply\\ \\ ?](https://www.tapihq.com/platform/comply) [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service" David Faulker Property Management General Manager Property Brokers ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca46fca0fa365be38acf6b_David%20Faulkner.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4725747adca26148e8ab_Property%20Brokers%20Logo%20Light.png) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45be0e1c217879133c61_Harcourts%20Logo%20(1).png) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e789743306236e8c738b76_Wade%20Fletcher_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it! Lynley Horne Wellington Regional Manager Oxygen ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6543010c96efd4c0440f9_Lynley%20Horne_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca466365527227c5c634dd_Oxygen%20Logo%20Dark%201.png) I haven't met many property management business owners who don't want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business. Ryan Weir Propertyscouts ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e655bf1df50f1fb6a90eeb_Ryan%20Weir_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/63e44f283b605f0aa11e0fd6_propertyscouts%20(red).svg) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-gb/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Efficient Team Management ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) [TapiHQ](https://www.tapihq.com/en-au/tapihq) / Manage # Lead Confidently. Manage gives you visibility across your team, suppliers, and workflow - so you can make smarter calls, faster. [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68a69289a9b581d19e35d5e4_Manage_%20Hero.png) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/689ab5547bce555ea0c56bc6_product-bg-7.avif) ![Tapi insights showing blockages in the maintenance process.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b83387614b3e7d394f79_Metrics%20-%20Spot%20the%20blockages.avif) Fewer Bottlenecks ### Spot the blockages Your dashboard shows exactly where jobs are getting stuck - so you can unblock the process and keep repairs moving. ![Metrics dashboard tracking costs to optimise property management spending.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b84d95eb9f99f1a16f92_Metrics%20-%20Optimise%20your%20outgoings..avif) Smarter Spend ### Optimise your outgoings. See where the money's going, spot trends by supplier, and uncover savings opportunities without compromising quality. ![Dashboard coaching property managers with context-driven insights.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68ac1190897cc3f251aa4919_Manage%20-%20Coach%20with%20context..png) Better Outcomes ### Coach with context. Track individual and team performance to know who's thriving, who needs support, and where workflows can be improved. ![Manage feature measuring team momentum and job completion speed.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8a8a2835b7879eedab8_Metrics%20-%20Measure%20momentum..avif) Higher Velocity ### Measure momentum. See how many jobs are opened vs closed - so you can gauge team efficiency and keep progress on track. ![Metrics view highlighting areas of slowdown in maintenance workflows.](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6853b8d3f5b04a21a3f7daee_Metrics%20-%20Target%20the%20slowdowns..avif) Fewer Overdues ### Target the slowdowns Quickly spot which jobs are lingering too long - so you can step in, reset expectations, and keep things moving. ## Keep exploring TapiHQ [**Fix faster.** \\ Streamline every step of the repair process with AI-powered workflows that keep things moving and everyone aligned.\\ \\ Go To\\ \\ Maintain\\ \\ ?](https://www.tapihq.com/platform/maintain) [**Seamless connections.** \\ Tapi works hand-in-hand with leading property management platforms to boost efficiency, improve visibility, and keep maintenance running smoothly.\\ \\ Go To\\ \\ Integrations\\ \\ ?](https://www.tapihq.com/integrations) ## Trusted by the industry. "I just wanted to give a huge shoutout to Anna and the Tapi team for their outstanding support during the recent cyclone. When things were chaotic and time was critical, Tapi made it incredibly easy to stay on top of urgent maintenance and communicate clearly with both tenants and trades. One of the things I love most about Tapi is how streamlined it makes the whole maintenance process. Tenants can log their issues directly, including photos and detailed notes, which means we get the full picture from the start without any back-and-forth. Everything stays in one place - updates, approvals, invoices - so we're not wasting time digging through emails or text messages." Amanda Deshong Head of Property Management & General Manager Place Kangaroo Point ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65bf94808b4312eefe0cd_Amanda%20Deshong_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65b76b8b020b9edcfbd3e_Place%20New%20Farm%20Logo.webp) "We have had a great experience using Tapi as our property management maintenance software, as it has significantly improved our operations and made our tasks more efficient. With Tapi, we have been able to manage our properties seamlessly, from handling tenant requests, keeping our owners up to date and following up with trades. The Tapi team has provided excellent customer support, promptly addressing any issues and continuously implementing updates to enhance the user experience." Abbey Berry Head of Property Management 4One4 Property Co ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65adcc053be54acf65810__HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65af712e1cb69cc21474d_4one4%20Logo%20Black%20(1).png) "Our integration with Property Tree and Tapi is seamless. The regular sync ensures are data is current and true. Using Tapi for maintenance saves us time, minimises risk and allows transparency across for all parties." Casey Healy Managing Director Century 21 Newcastle ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65a14d5d9746e915b54d3_Casey%20Healy_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e659af10c96efd4c0637a7_Century%2021%20Australia%20Logo.png) "Our experience with on boarding the Tapi software has been one of the smoothest we've ever experienced. Even with our large rent roll and extensive team, Tapi ensured that we were taken care of from the very beginning. Whether your team is feeling overwhelmed with maintenance or you just want to become more efficient, these guys are the way to go" Mark Somboli Director Belle Property St George ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e6591f4808b4312eeecc1a_Mark%20Somboli_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65929f3eb13983e32e64a_Belle%20Realty%20Logo.png) "Tapi has provided us the best solution for maintenance, It allows us to see a helicopter view and stay proactive on our maintenance. Our property managers love it and have reported back to me that Tapi has given them so much time back and they feel on top of all of their maintenance. Our Remote professionals are also fully trained on the system as are our inspection officers ensuring nothing is missed. I believe that our property managers have gone from managing around 220 properties to now up to 280 properties all with ease and less stress" Rebecca Halton CEO LJ Hooker Property Experience ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e65898f2bebfaf8ed127f4_Rebecca%20Halton_HS.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e658524808b4312eee8d23_LJ%20Hooker%20Logo%20(1).svg) "The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It's a system that works!" Melanie Williams Property Management Harris Real Estate ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf12aa45826faf85ab041_Melanie%20Williams.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e657c555575f2509c8bf79_Harris%20Real%20Estate%20Logo%20Testimonial.png) "We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well." Allison Holzer Director First National Neilson Partners ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abef5b61e650cf2e8abca2_Allison%20Holzer.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca4593feb656001a927811_First%20National%20Neilson%20Partners.png) "Tapi has saved up to 75% of the team's time. Clients love the addition of Tapi because they can see what's happening in real-time. If the invoice came through to Outlook, we'd have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi's invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it's really easy to navigate" Briana Billing General Manager Property Management Harcourts Total Group Rentals ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abe0d04190b202646d9154_Briana%20Billing.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68e651fe021d3837017eb9ae_Harcourts_logosvg.svg) "When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company's maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too." Corinne Bohan Managing Director Image Property Brisbane ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68abf0644377b69d16590ebe_Corinne%20Bohan.png) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca45f20cb0570f97cdf7a5_Tapi%20Property%20Logo.png) "Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone." Wade Fletcher Property Manager Lead BigginScott ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/682aae4501b3e53a3c9cea1c_wade.avif) ![](https://cdn.prod.website-files.com/6371eabf05b1ef5784983c31/68ca461602770f75438dc748_Biggin%20Scott%20Logo.png) ## Thousands of property managers are ahead with TapiHQ. Ready to join them? [Book a demo](https://www.tapihq.com/en-au/book-a-demo) ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e77168d0c6f23959e3f88e_DALL%C2%B7E%20Eastern%20Sydney%20Suburb%20Painting%20Aug%2028.webp) ## Tenant Repair Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tenants # Fixing repairs should be simple. Tapi helps make maintenance and repairs stress-free for tenants. When something goes wrong in your home, your property manager uses Tapi to get it sorted quickly, keep you updated, and make sure the job's done right. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b031e85a52667e635830de_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth%20Aug%2027%201.avif) ### Why Do Tenants Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b52319a70ab6fafaefffeb_DALL%C2%B7E%20Australian%20Backyard%20Aug%2027%201.avif) **Repair troubleshooting** Get guidance to resolve smaller issues yourself, or provide clearer details when something needs fixing. **Clear communication** Everyone stays informed, so you're not left chasing updates. **24/7 reporting** Log issues anytime online or through Concierge - no need to wait for office hours. **Faster fixes** Detailed reports help owners and tradies make quicker decisions, so repairs can move ahead sooner. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e8942e5e1c7f711ea5154e_Landscape%20Recreation%201.png) ## Getting Started is Easy You don't need a login. Head to your property manager's website or scan a QR code located in your home (it'll likely be under the kitchen sink!). 1\. Log it. Report an issue with photos or videos. 2\. Track it. Get email updates as your repair moves forward. 3\. Fix it. Be notified when a trade is assigned to your issue. **That's all it takes. Repairs in motion.** ## Frequently Asked Questions How do I report maintenance? > Use the tenant concierge on your property management agency's website; or the QR code located under the kitchen sink (if installed). How do I get an update on my repair request? > Your property manager will have communicated to you via email. Search for "Tapi" in your email inbox and your job updates will appear. I have an update on my issue - how do I let my property manager know? > You can update your issue through the job link that was shared in your email. Do I need a login to access Tapi? > No, there is no Tapi login for tenants. Do I need to download an app to use Tapi? > No, we communicate through email. No need to download anything. Why do I need to upload photos and videos to submit my repair request? > By adding in photos and videos your property manager will be able to better assess your request and progress your maintenance. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get stuff fixed. With Tapi, tenants get repairs done faster, communication is clearer, and renting feels simpler. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b128bc2fb8ae13b1587ee5_DALL%C2%B7E%20Park%20Painting%20New%20Zealand%201.avif) ## Tenant Repair Solutions ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tenants # Fixing repairs should be simple. Tapi helps make maintenance and repairs stress-free for tenants. When something goes wrong in your home, your property manager uses Tapi to get it sorted quickly, keep you updated, and make sure the job's done right. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b031e85a52667e635830de_DALL%C2%B7E%20Suburban%20Neighborhood%20Perth%20Aug%2027%201.avif) ### Why Do Tenants Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b52319a70ab6fafaefffeb_DALL%C2%B7E%20Australian%20Backyard%20Aug%2027%201.avif) **Repair troubleshooting** Get guidance to resolve smaller issues yourself, or provide clearer details when something needs fixing. **Clear communication** Everyone stays informed, so you're not left chasing updates. **24/7 reporting** Log issues anytime online or through Concierge - no need to wait for office hours. **Faster fixes** Detailed reports help owners and tradies make quicker decisions, so repairs can move ahead sooner. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68e8942e5e1c7f711ea5154e_Landscape%20Recreation%201.png) ## Getting Started is Easy You don't need a login. Head to your property manager's website or scan a QR code located in your home (it'll likely be under the kitchen sink!). 1\. Log it. Report an issue with photos or videos. 2\. Track it. Get email updates as your repair moves forward. 3\. Fix it. Be notified when a trade is assigned to your issue. **That's all it takes. Repairs in motion.** ## Frequently Asked Questions How do I report maintenance? > Use the tenant concierge on your property management agency's website; or the QR code located under the kitchen sink (if installed). How do I get an update on my repair request? > Your property manager will have communicated to you via email. Search for "Tapi" in your email inbox and your job updates will appear. I have an update on my issue - how do I let my property manager know? > You can update your issue through the job link that was shared in your email. Do I need a login to access Tapi? > No, there is no Tapi login for tenants. Do I need to download an app to use Tapi? > No, we communicate through email. No need to download anything. Why do I need to upload photos and videos to submit my repair request? > By adding in photos and videos your property manager will be able to better assess your request and progress your maintenance. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get stuff fixed. With Tapi, tenants get repairs done faster, communication is clearer, and renting feels simpler. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b128bc2fb8ae13b1587ee5_DALL%C2%B7E%20Park%20Painting%20New%20Zealand%201.avif) ## Solutions for Tradies ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/6826ad0a012feda437be515e_tapi-logo%201.svg) Solutions for Tradies # More work. Less admin. With Tapi, jobs come to you ready to go. Get the info you need upfront, quote or schedule in a click, and spend less time on paperwork - more time on the tools. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c139e1e0b057cad09e6_tradies-hero.avif) ### Why Tradies Love Tapi ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) **Clear job details** See exactly what needs fixing with photos and notes before you arrive. **Less back-and-forth** No more chasing property managers or tenants - everything you need is in one place. **Smooth jobs, less admin** Track, update, and wrap up repairs without the paperwork hassle. **Faster approvals** Owners sign off quicker with better info, so jobs move faster. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53c656a8af1081bbc1739_tradies-features.avif) ## Getting Started is Easy Logins are free and optional. Want one? Click here. 1\. Open it. Jobs arrive by email - click the link to see photos and details. 2\. Book it. Accept, quote, or book straight from your phone or dashboard. 3\. Paid on time. Complete the work and invoice easily. **That's it**\- from request to payday, all in one place. ## Frequently Asked Question's Do I have to have a login to use Tapi? > Whilst you don't have to have a login, this does allow you to see all of your work for all of the agencies you work for in one place. Do I have to pay to use Tapi? > No, you do not. Does Tapi work on mobiles such as Androids and iPhones? > Yes, Tapi is compatible on your mobile. Can I message the tenant directly through Tapi to discuss obtaining access? > Yes, you will be able to message the tenant through Tapi. The property manager will have oversight of your conversation. How do I see all of my jobs in one list? > When you create a free Tapi dashboard you can see all of your jobs by status in one list. How do I submit an invoice to an agency? > You can send your invoice directly to your agency's email address (this will be located on the work order) or by uploading this directly to the job. How do I refer more agencies to use Tapi? > Stoked that you're enjoying Tapi! You can email referrals@tapihq.com and our Head of Trades will give you a buzz to discuss our awesome Referral Partnership. We're all about making maintenance suck less for all. How do I contact support? > You have access to support too! Email support@tapihq.com and we'll help you straight away with any technical questions. Just note that we cannot provide updates on jobs or invoices - this is best placed with the property management agency directly. ## We help you get jobs done. With Tapi, tradies spend less time on admin and more time doing the work that pays. ![](https://cdn.prod.website-files.com/635b1ade660d8b25dcac745a/68b53cedbab53270784a54e5_tradies-cta.avif)